Just bought a Duster Prestige only to find it does not match the spec in the brochure. Evans Halshaw say it is because mine is an MY21 not an MY22 but the brochure does not mention either of these. Evans Halshaw at no point told me that my car would be a different, lower spec than the brochure. To say I am disappointed is an understatement. Make sure that you are getting the spec you expect before buying as Evans Halshaw will not tell you until it is too late. I have emailed you regarding this and what I think Evans Halshaw should do to rectify it. UPDATE. Just had Evans Halshaw on the phone. There only solution is that they order me a duster which matches the spec for delivery in about 5 months at which time they will value my car and I can pay extra for the correct spec. This means I will have to pay more for the car I believed they were selling me in the first place and I will lose money on the car they have already sold me. Pathetic customer service. Looks like I will have to involve the Motor Ombudsman. STAY CLEAR OF THESE PEOPLE OR BE PREPARED TO CHECK EVERY ITEM LISTED ON THE SPECIFICATION IS INCLUDED WITH YOUR VEHICLE.

I've recently moved into the area and the Durham branch came highly recommended by a friend. The department didn't dissapoint, very friendly and quality of work was excellent. I will definitely be returning again and recommending to friends and family. Thank you.

Would just like to say massive thankyou to the service department at Durham. Made my visit so safe from the moment I arrived to the moment I collected . wouldn't use anyone else

Though we didn’t buy as the car wasn’t quite right for us in the end ... Graeme Brydon at Evans Halshaw Dacia Durham was very really helpful & informative recently when we looked at a car at that dealership.

I bought a car from Evans Halshaw in Durham, I think they hid faults and when pushed and pushed they did some work or should I say bodged up job. I would never buy another car from this company.