Car booked in well in advance after several email reminders from them to remind me that the car was due a service. Booked MOT and service with the car required for the whole day so day off work was required. Dropped the car off and received a call around 3pm car was ready to be picked up. Got there and mot passed and casually said that the service hadn’t been done due to Citroen not being able to authorise it. ( we are on a service plan). Car was dropped in at 8am and Mot takes approximately 45-60mins. Even if they didn’t start it straight away 11am max to finish MOT I would have thought so why not phone us to pick up the car???? Why leave it till 4pm to say the cars ready and not mention that the service wasn’t done ( complete waste of a day off work) why then say you needed authorisation from Citroen when you could have had preauthorisation days in advance? Why say you’ll ring upto 6:30pm to apologise and then ring at 7:30pm. Why say you’ll be there personally to greet and deal with the service on a Saturday morning and then not be there?? One lie after another. INEPT. Ps if you unplug a dash cam. Please reconnect it when finished. Most insurance companies will not pay out if you say you have a dash camera as part of the policy and not have it plugged in. I wasn’t aware that you’d unplugged it as you never mentioned it. I only found out 2 days later whilst cleaning the windows.