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Had car serviced and MOT today. Was kept up to date of work that needed to be done and had two phone calls from a very helpful guy called Alan. Very pleased with customer service today from Evans Halshaw Stourbridge.
After being asked so nicely to please leave a great review for Chris. I honestly was going too! I was going to Leave him a great review. But! What a laugh. Do Evans Halshaw Peugeot in Stourbridge actually check over these vehicles at all.? Or is their customer service at Stourbridge all about the money & targets! The latter one I think.! On the Saturday before the end of the month we were rushed to try and get the money transferred, there and then. We had left a deposit and gone for a test drive !!!! Luckily my app wouldn’t work. This was for their benefit, not mine the customer, for the end of month figures. This really hacked me off! All rush rush! I didn’t appreciate that at all. So I arranged to collect the car on the Wednesday, Chris promised me it would be clean and all the body work touched up.! Oh! It was touched up alright! Ok so I now have the car! When I get home the car won’t lock - drivers door! Uggghhhh! Long story short, it’s at the main dealer today it needs a new door handle which needs respraying. Thanks for that! Luckily it’s under warranty with Peugeot! Then day 2 - You didn’t tell me that someone had snapped the B pillar weather strip at the top off the passenger door - then it’s been glued with super glue and your paint guy has touched it up with the touch up pen. So you knew it was in a disgusting state and not ready to collect it’s a right hacked state. Nice one! So this is going to cost me £140 for Peugeot to replace. No I’m not happy! Shoddy dealership. That was a nasty thing to do. Plus the boot lining is all ripped so I need to replace that also. It’s only 2.5 /3 yrs old this car? . I’ll never use you again. I was so upset, you knew my car had been stolen and what had happened, it was obviously 🙄 sales and that’s all. Never again.
Bought a car from Evans Halshaw Peugeot in Stourbridge, supposed to have been serviced and just had 12 months mot drove It home indicator not working discovered an oil leak filters not been changed and a few other problems. 2 weeks on still not been sorted!!
Went to the Evans Halshaw Stourbridge branch to enquire about trading in my car for one in stock took description of my car . Said would ring me but did not. Rang them next day . Said some one would get back to me did not . Do thay want to sell cars . I'll go elsewhere. Bad service at Stourbridge. Staff did not appear to be bothered.
My appointment with William mattews was an excellent,he was very helpful and made the process very easy for me. I would recommend evans halshaw stourbridge to friends and family and to see William who will help them any way he can to help sell there car.
Avoid this Evans Halshaw dealership at all costs!! Most incompetent staff I have ever encountered. Literally couldn't get anything right. Once car was purchased they weren't interested!
Everything went well at sale time, i didnt notice or was told the MOT was due 1 month later. When I took it in there was a few minor faults that needed sorting. When I got in touch with the salesman he seemed unwilling to help so called the head office who DID sort this out for me and paid for the work. For Evans Halshaw i would rate them a 5 but the salesman has made me give a 3 for this branch.
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Deals in: Cars
Evans Halshaw Peugeot Stourbridge
32-34 Hagley Road
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