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I have had two Van's from foray ford . The first van had very poor service throughout the three years of having the van . Was convinced by the sales team that things were better now. But the service communication have been worst than the other van . I had asked for a car or to be dropped into town was told this was in place but upon arrival there was nothing . No one had bothered to contact to say this was the case . Cant wait until the lease is up . There are very good at getting you to sign up for a new vehicle then bump you . If you see the other review I left it was only to get a 10 % of the service . It took six months to get a hill start problem solved which caused a lot of problems for the whole six months. I would not recommend them with my experience.
Just can't believe a thing Yeovil Ford tell you knowing your not going to crawl under the car to check they say yes its sorted. Timeing belt won't need doing for a long time 8 months later it's due to be changed its ford that recomends 5 year's does the warranty cover it no course not.
Great service, Yeovil Ford were very friendly
Had a few glitches with buying my yeti,but as I always say it's how you get over the problems.and they got over them very well.polite (with a nice bit of banter) Knowledgeable staff,would buy from Yeovil Ford again.Keep up the good Tim. Regards j.
New to the area and took my Ford into the garage after two warning lights came on while travelling to work. Receptionist was very unhelpful, would not get anyone to come and give me any advice and said she could not book the car in for the work to be done for 3 days. When I asked if the car was safe to drive she told me that she had no idea. Car then refused to start in the car park and receptionist still did not want to help. Yeovil Ford organised for a recovery company to come and collect the car and they were able to tell me what the problem probably was over the phone! Excellent service from D.J Recovery but I will never go to Ford Yeovil again and will be going elsewhere when we change the car later this year.
6 weeks after purchasing my fiesta I found a problem with a clip on the scuttle below the windscreen. Yeovil Ford refused to fix it even though the car was only 8 months old and covered by Ford Direct Warranty after inspection by Ford and the RAC. Another prospective customer lost!
Just picked up my second hand Ford Focus from Yeovil Ford. WHAT A LOVELY CAR, great customer service and had a little bargain with the price. very happy all round. will be sending family and friends your way. I will also be returning for services and to change my car in 2-3 years.
Very poor service and promise made not honoured by Yeovil Ford.
Yeovil Ford are a joke!!!! Poor customer service and no branch manager?? only area manager???? my car broke down and was taken in to be repaired , no communication from the garage - one day we attempted 12 times to call the garage and no one picked up the phone, no communication on what work was being done on my car- called one afternoon and was told my car was ready to be picked up and problems all sorted - went to collect the car and drove 2 mins up the road and the car cut out and warning lights all appeared as they did the first time it went in- told the garage would re look at it , then called in two days later to be told the car had new parts put on and they are waiting for a whole new transmission module but its on back order so have no idea when car will be fixed - no offer of courtesy car and no manager to speak too, got so fed up i called the manager at salisbury to help me - car still in garage and still no courtesy car- one big Joke !! DO NOT USE!!
Do not deal with Yeovil Ford, the pricing they offer is a plain rip off, they charge as much as, and in some case more then, a main Audi dealer charges! This is on my Fiesta, they even like to charge £18 for a rear light bulb. I also test drove a new car, and the sales person was not interested in doing any deal what so ever, in fact to reach the price I wanted they changed the spec of the car without telling me! I won’t be buying from them as that is illegal mis-selling. I went onto Car Wow and a dealer a few miles away with a better rating offers a higher spec car with over 2 grand off the retail price.
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Deals in: Cars
Houndstone Business Park Challenger Way
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