Mike Croft from Grimsby Cars Ltd in response to Disappointed with this Dealership

In response to this review we have helped this customer out well after his warranty had expired . He came back after 12 months after having his car mot tested elsewhere with a loose fog light which could have been damaged during his ownership however we repaired it free of charge ahe has complained about the age of tyres which had not failed mot some 12 months later . It is not a legal requirement to change tyres unless worn below 1.6 mm or damaged our policy is tyres would be replaced at point of sale if below 3mm . The customer has re visited to complain after his 2nd year of ownership with regard to him breaking his gear knob and a pin that has broken in his rear brake calliper. This customer has been taking the car elsewhere for service work .His opening comment when he got out of his car and I was polite to him was that I was untrustworthy and that he would not be recommending our garage to anyone to which I found this personally offensive .We pride ourselves on our customer service and indeed he was not happy with our offer of a courtesy car which is part of our aftersales service . I would also mention that this customer is also aware that we had a problem with the car that he traded in ( fuel injector ) on his perfect Volvo indeed cars do unfortunately sometimes go wrong . this customer is entitled to his opinion however. I sincerely hope that our customers know that we are always here to assist and help keep them safely on the road . Mike Croft Managing Director

Deborah mason in response to Sold broken car bodged. Uncooperative

I bought a car from Humber street Trade sales and they new I wanted a car with a bigger boot for a wheel chair and shopping, They gave me £500 pound part exchange for my civic honda and I also gave them £300 cash, two days later I took the car back and told them under my consumer right to return within 30 I wanted my car and cash back. Three off the shockers had gone, the engine over heats the exhaust fell in half and the breaks did not work as well as they should have done and took a while for the car to stop, also 3 off the 4 tyres where not legal and he sold me this car for £800, He refused to give me my car and money back and even went to trade and standards and they could not make him either, so am taking them to court.

Mike Croft from Grimsby Cars Ltd in response to Sold broken car bodged. Uncooperative

With regards to this review it is in fact for Humber Trade Centre and not for Grimsby Cars Ltd Regards Mike Croft MD Grimsby Cars Ltd .

Mike croft from Grimsby Cars Ltd in response to Sold broken car bodged. Uncooperative

Please let me know which car this is and I will look into the circumstances. I believe that this is a car not purchased from ourselves . Mike Croft Director .

Mike Croft from Grimsby Cars Ltd in response to Swillows

This review is not for Grimsby Cars Ltd it is for Humber St Trade Sales .