Halliwell Jones North Wales BMW reviews, Llandudno Junction
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2 reviews from our car dealer reviews community
Leave a review for Halliwell Jones North Wales BMW

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2 reviews from our car dealer reviews community

Leave a review for Halliwell Jones North Wales BMW
Click on the stars to start your review
"Son of bullied pensioner"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am writing this review as I have just got home from work and found out that Halliwell Jones (Llandudno Junction) has just basically bullied and manipulated my 65 yr old mother who went to pick up her brand new mini as a retirement present to herself. Others I know had warned her not to go there (including my partner who has had major aggro accessing aftercare when she bought a used mini from them with the TLC package) but she fell in love with the car. They could not have been nicer when buying, they offered her a trade in on her Hyundai Veloster which was very low. To be fair it was not in great condition as it had minor dents in as a small tree fell on it, for this reason she accepted the very low offer. She signed the finance agreement and she waited until her new mini was ready to pick up. As she is a decent and honest person, she nevertheless got a full service and valet on the Veloster which cost a small fortune. She went to pick up her new mini but the 'salesman' said there was a dent in the sill and would cost her an extra £250. She said no, after a forced discussion she said she no longer wanted the mini, but lo and behold they said it was too late, if she did not pay she basically owned both cars and that if she didn't take it they would drop it off at her home address. The 'salesman' then went to the backroom to get the 'opinion' from the mechanics. 4 came out, you can guess their response. The 'salesman' then said they would do the repair work for £100. Mum was basically forced into paying for the extra work, obviously this was very upsetting for her. What should have been a nice experience turned out to be a huge let down and an intimidating time, so I'm pretty very upset to put it politely. I have been told by my partner and mum not to visit to 'air my concerns', otherwise I would be waiting at their door at opening time as I am not as easy to con as a 65 yr old lady. DO NOT USE this dealer especially if you are a female, it's a swish salesroom but they are Arthur Daley's in disguise. go to another dealer, mini's are nice cars but the aftercare in HJ Llandudno Junction is appalling.

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"Marie"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very helpful and polite, i went into the garage with the aims of buying a mini and ended up coming out with 2! Staff are very nice and was on the road within an hour

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Dealership Information

Providing specialist BMW sales and service; Halliwell Jones North Wales BMW stock some of the most popular models within the BMW range. New cars, used cars, services and repairs; they have a wide range of facilities on site that won't only get you on the road, but will also assist you in keeping your new BMW in the kind of condition you expect from a BMW.

Deals in: Cars
Manufacturers: BMW
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews3.6 out of 5 stars — Rated Very Good
Excellent
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Average
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Poor
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Terrible
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Contact Information

Address

Halliwell Jones North Wales BMW
Tremarl Industrial Estate Ffordd Maelgwyn
Llandudno Junction
Gwynedd
LL31 9PL

Get in touch

01492 562400
http://www.halliwelljones.co.uk

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Dealership Statistics

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50%
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