My wife and i decided to go to look for a newer car and decided to go to bmw llandudno this morning monday 28th may as we were passing it was hard for him to let us look at the cars but eventually he let us in but said we cant have the keys ( like we were going to run away with them ) after looking at the 2 bmw's we asked a few questions because we were really interested and then he made out will that be all and walked away from us my question is to the boss or owner why is it that you dont want to make any effort as we have also tried to book our bmw in for services etc in the past and this also was very hard work SO FOR ANYONE READING THIS PLEASE PASS ON BY LLANDUDNO BMW i really do hope that the CEO reads this and you change, unless you dont care either !!

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I am writing this review as I have just got home from work and found out that Halliwell Jones (Llandudno Junction) has just basically bullied and manipulated my 65 yr old mother who went to pick up her brand new mini as a retirement present to herself. Others I know had warned her not to go there (including my partner who has had major aggro accessing aftercare when she bought a used mini from them with the TLC package) but she fell in love with the car. They could not have been nicer when buying, they offered her a trade in on her Hyundai Veloster which was very low. To be fair it was not in great condition as it had minor dents in as a small tree fell on it, for this reason she accepted the very low offer. She signed the finance agreement and she waited until her new mini was ready to pick up. As she is a decent and honest person, she nevertheless got a full service and valet on the Veloster which cost a small fortune. She went to pick up her new mini but the 'salesman' said there was a dent in the sill and would cost her an extra £250. She said no, after a forced discussion she said she no longer wanted the mini, but lo and behold they said it was too late, if she did not pay she basically owned both cars and that if she didn't take it they would drop it off at her home address. The 'salesman' then went to the backroom to get the 'opinion' from the mechanics. 4 came out, you can guess their response. The 'salesman' then said they would do the repair work for £100. Mum was basically forced into paying for the extra work, obviously this was very upsetting for her. What should have been a nice experience turned out to be a huge let down and an intimidating time, so I'm pretty very upset to put it politely. I have been told by my partner and mum not to visit to 'air my concerns', otherwise I would be waiting at their door at opening time as I am not as easy to con as a 65 yr old lady. DO NOT USE this dealer especially if you are a female, it's a swish salesroom but they are Arthur Daley's in disguise. go to another dealer, mini's are nice cars but the aftercare in HJ Llandudno Junction is appalling.

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Very helpful and polite, i went into the garage with the aims of buying a mini and ended up coming out with 2! Staff are very nice and was on the road within an hour

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