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I am writing this review as I have just got home from work and found out that Halliwell Jones (Llandudno Junction) has just basically bullied and manipulated my 65 yr old mother who went to pick up her brand new mini as a retirement present to herself. Others I know had warned her not to go there (including my partner who has had major aggro accessing aftercare when she bought a used mini from them with the TLC package) but she fell in love with the car. They could not have been nicer when buying, they offered her a trade in on her Hyundai Veloster which was very low. To be fair it was not in great condition as it had minor dents in as a small tree fell on it, for this reason she accepted the very low offer. She signed the finance agreement and she waited until her new mini was ready to pick up. As she is a decent and honest person, she nevertheless got a full service and valet on the Veloster which cost a small fortune. She went to pick up her new mini but the 'salesman' said there was a dent in the sill and would cost her an extra £250. She said no, after a forced discussion she said she no longer wanted the mini, but lo and behold they said it was too late, if she did not pay she basically owned both cars and that if she didn't take it they would drop it off at her home address. The 'salesman' then went to the backroom to get the 'opinion' from the mechanics. 4 came out, you can guess their response. The 'salesman' then said they would do the repair work for £100. Mum was basically forced into paying for the extra work, obviously this was very upsetting for her. What should have been a nice experience turned out to be a huge let down and an intimidating time, so I'm pretty very upset to put it politely. I have been told by my partner and mum not to visit to 'air my concerns', otherwise I would be waiting at their door at opening time as I am not as easy to con as a 65 yr old lady. DO NOT USE this dealer especially if you are a female, it's a swish salesroom but they are Arthur Daley's in disguise. go to another dealer, mini's are nice cars but the aftercare in HJ Llandudno Junction is appalling.
Providing specialist BMW sales and service; Halliwell Jones North Wales BMW stock some of the most popular models within the BMW range. New cars, used cars, services and repairs; they have a wide range of facilities on site that won't only get you on the road, but will also assist you in keeping your new BMW in the kind of condition you expect from a BMW.
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Halliwell Jones North Wales BMW
Tremarl Industrial Estate Ffordd Maelgwyn
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