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9 reviews from our car dealer reviews community
Leave a review for Hamilton Car Sales
Leave a review

9 reviews from our car dealer reviews community

Leave a review for Hamilton Car Sales
Leave a review
"Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My recent experience with Hamilton Car Sales in Northampton was nothing short of a nightmare. I had the misfortune of purchasing a Mercedes C Class from this dealership, and it turned out to be the worst car-buying experience I've ever had. From the moment we stepped foot onto the lot, things started going downhill. Initially, the car appeared to be in good cosmetic condition and had recently passed its MOT. The salesperson assured us that the engine was in excellent shape and that we were buying a reliable vehicle. Trusting their word, we made the purchase and set off on our journey back to London. Little did we know, our troubles were just beginning. A mere 20 minutes into our drive on the motorway, the dreaded engine management light illuminated on the dashboard. Concerned, I immediately reached out to Ali Bashir, the representative from Hamilton Car Sales, who downplayed the issue and claimed it was a minor problem that they could fix. However, seeking a second opinion, I consulted my own trusted mechanic who informed me that the NOx sensors had a severe electrical fault and required expensive replacement, costing thousands of pounds. It became apparent that Hamilton Car Sales was fully aware of this pre-existing problem but had failed to address it properly before selling the car to us. Shocked and outraged, I couldn't believe that I had paid £12,700 for a vehicle with significant faults. Determined to rectify the situation, we promptly returned the car to Hamilton Car Sales the following day, ensuring it was in the exact same condition as when we bought it. However, instead of providing us with the entitled refund, Ali Bashir outright refused and handed back £11,700, withholding £1,000 until he received the log book. To add insult to injury, he also claimed that we would be charged a £150 admin fee, citing it as company policy. When pressed for the policy details, he failed to provide any reasonable response, leaving us feeling frustrated and deceived. During our interaction, Ali Bashir's general demeanor and customer service were absolutely appalling. He displayed an utter lack of professionalism, responding dismissively to our concerns and arrogantly boasting about his personal wealth and the number of cars he sold. It was a barbaric and degrading experience that left us deeply disappointed and regretful of choosing to buy a car from this dealership. Based on my firsthand encounter, I strongly advise potential buyers to steer clear of Hamilton Car Sales in Northampton. The numerous 1-star reviews from other customers paint a consistent picture of similar negative experiences. This dealership has demonstrated that they are far from genuine and lack basic integrity. The stress, hassle, and financial burden endured in this ordeal have been utterly distressing. In conclusion, I implore others to avoid Hamilton Car Sales at all costs. The way they mistreat their customers and conduct their business is unacceptable. A business that wrongs its customers can never truly thrive, and Hamilton Car Sales is a clear example of such a company. Upon the submission of the log book, we received a reimbursement of £850 from the remaining £1000. Upon further inquiry, we were informed that this refund was attributed to the existence of an additional owner on the vehicle, which contravenes the provisions outlined in the Consumer Rights Act of 2015. Additionally, we were charged £150 for a policy, for which the dealership failed to provide any form of substantiation. These actions clearly demonstrate Hamilton's complete disregard for the rights of their customers. Moreover, Ali Bashir explicitly suggested that pursuing legal action would be unprofitable, as the costs associated with engaging a solicitor would outweigh any potential benefits. His arrogance was unbelievable. This business operates with such disregard for its customers' rights and well-being. I made an attempt to establish communication with the owner, Mansoor Hussain, yet regrettably, he displayed a lack of responsiveness by failing to reply. This behaviour serves as an indication of his minimal regard for the satisfaction of his customers.

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"Initially very helpful "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

There was a problem with the alternator and battery after 30 miles of picking up the car and this was dealt with swiftly. On purchase I was told 6 months warranty was included. Within the 6 months I have contacted them regarding the car smoking and sending fumes into the cabin. On contacting them I was was told to F++K off. You decide if you want to deal with these people.

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+5 Found this review helpful

Drew Thomas in response to Initially very helpful

Car is now with my mechanic who is investigating a serious oil leak.

Andrew Thomas in response to Initially very helpful

My mechanic has assesed the car and diagnosed perished oil seals on the cylinder head. They will be replaced and the car will be ok I hope, but beware of the comments on the dealers website that states all cars are extensively tested. Engine seals do not perish overnight. Be warned about this dealer.

" Ford Kuga"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Met Ali on Sunday I think he opened showroom just for me which was nice, asked questions about car and paperwork, all good, went to collect car following Thursday and was met by Laura as Ali was out on business, Laura was very very helpful and knowledgeable a credit to Hamilton car sales. Thanks guys pleased with car, Paul.

"Vw Polo "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I Purchased a Polo for my daughter, and the service was brilliant (Aline) looked after us in every way possible. Couldn’t recommend them enough! Will definitely be recommending you guys! My daughter is over the Moon 🌙

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+0 Found this review helpful
"Excellent Dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We saw the car on Saturday and on Tuesday evening the car was sitting on the drive - 3 days Amazing! Excellent service, extremely helpful and polite. Ali was brilliant from start to finish. Thank you.

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+0 Found this review helpful
"Fantastic service worth travelling for"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Could not recommend Hamilton car sales enough. Fantastic service, very polite and genuinely helpful. Chris and Phil made the process very easy . We traveled nearly 2 hours to get there and wouldn’t hesitate to do it again for our next car. My wife loves her new BMW convertible,,,,

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"Not too bad"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a gold from this dealership back in July. The car was clean and in relatively good condition and the price was fair. I feel like they didn't take me that seriously due to my age and that they skipped over quite a lot of things when it came to the paperwork. I have had some issues with the car but nothing major and I have not gone back to them. I would recommend them but not so much if you are a teenager.

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+2 Found this review helpful

christopher watkinson from Hamilton Car Sales in response to Not too bad

i am very sorry you were not 100% satisfied with our service. we have worked very hard over the last 21 years to provide a good, honest and reliable service. if you ever need any help with anything with your car we are always here. please do not hesitate to call us. if there is anything on the paperwork that you need help with we will be happy to oblige. at hamiltons anyone is welcome at any age. we respect and value all our many thousands of customers.

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"Great car and dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to Hamilton Car Sales and bought a Vauxhall Corsa. The sales team were great and the service was brilliant. The car was really nice and just as described and good value for money. I have had no issues at all with the car. I was actually recommended to go there by a friend and now having purchased from the dealership I will also recommend them to anyone looking to buy a used car.

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"Gavin"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything went so smoothly. Went in and saw the car I liked which was a Peugeot 207, on seeing this I asked a few questions to which they were very helpful with. On then making the purchase everything could not have gone better. Not one delay or snag, which is exactly what you want. Thank you everyone at Hamiltons Car Sales in Northampton for a hassle free purchase

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+4 Found this review helpful
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Dealership Information

Hamilton Car Sales, great deals on used cars in Northampton

Hamilton Car Sales are a specialist used car dealer based in Northamptonshire, we have over 50 vehicles available. We will go above and beyond to do everything possible to get you driving your perfect car. 

We realise that buying a car can be a daunting experience, but don't worry, we are well established within the Northampton area and come with a great reputation. Furthermore, we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us. 

We are proud to offer you a first-class customer service and very competitive pricing, so please browse our stock list. At Hamilton Car Sales we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you. To offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.

We look forward to meeting you!

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
9 reviews3.9 out of 5 stars — Rated Very Good
Excellent
6
Very Good
0
Average
1
Poor
1
Terrible
1

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  • Contact Information

    Address

    Hamilton Car Sales
    Kingsley Park Garage Kingsley Park Terrace
    Northampton
    Northamptonshire
    NN2 7HG

    Get in touch

    01604 626711
    http://www.hamilton-carsales.co.uk

    Opening times
    Mon 09:30 - 17:00
    Tue 09:30 - 17:00
    Wed 09:30 - 17:00
    Thu 09:30 - 17:00
    Fri 09:30 - 17:00
    Sat 09:30 - 16:00
    Sun 10:00 - 15:00

    Dealership Statistics

    77%
    Would recommend this dealer to family and friends
    11%
    Percent of reviews responded to by this dealer

    Additional Information About Hamilton Car Sales

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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