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Called Hawkes Car Centre to arrange a test drive on a car that I was interested in and was told that I could only test the car if I was "ready to buy".What a stupid statement.Will not be buying a car from this dealer.
Duncan Butcher in response to Test Drive
To their credit,I received a call from Hawkes apologising for their previous actions. This shows that they do care about their customers.
When I went to pick the car up it was immaculate, hoovered and polished and looking like new. Had some small problems with the car that they fixed up even though we were out of warranty, they also gave us a courtesy car whilst it was being sorted. Absolutely excellent service and I'd highly recommend Hawkes Car Centre to anybody.
Travelled from newcastle to buy a Vectra cdti, car was described very well over the phone before me travelling and they picked me up from station. Car was just as described when got there and was well pleased, not your usual typical used car dealer nice clean cars and professional place. Would buy from them again if they had what i wanted.
I brought a car here 5 months ago, it came with a rattle which was sorted and wheel bearing, also another wheel bearing was paid for by me as not covered on warranty then just recently the starter motor went along with the clutch and flywheel I thought this was not acceptable and warranty didn't cover all of it I spoke to hawkes they said a clutch can go anytime (I know this) but eventually agreed to pay 200 towards fixing it but we're so rude and nasty I had 200 to pay as well the car is now in possession of vauxhall as it still has some major issues after being fixed it has gone through 3 starter motors in 3 weeks the garage where it's being fixed are great and lovely but I would avoid Hawks like the plague I'm not sure where they get these cars from but by the looks of it on other review sites I'm not the only one DONT BUY FROM THEM !
Recommend by a friend who has always brought his cars from hawkes, and have been very pleased, i purchased a ford focus diesel, nice presented showroom and cars and salesman was helpful and polite. I would recommend highly.
Serious problems twice within six weeks of purchase and only around 500 miles travelled. Left with bill for over £1100 plus car hire costs whilst vehicle in the garage for repair for a week. Poor response from Hawkes. Unhelpful and misled me over the history of the car. Certainly would not recommend. Added on 16/01/2015 "Hawkes did subsequently agree to make a contribution to the repair of £300 and since I had taken out AA Breakdown Repair cover that yielded a further £475 - an outcome a little less painful. It is a well established family run garage so I am sure their intentions are good but I think the adage "buyer beware" is very important. In this instance I do think they got it wrong. The garage offers two forms of extended warranties. It is important to read them both very carefully before signature. I would also like to add that the garage that Hawkes use to prepare and repair their vehicles ( Fiat & Alpha Romeo Specialists: Bury St Edmunds) were very helpful."
Sold me a car with a 3 month warranty and when after just 5 weeks it stopped working needing a number of things including new coil packs and links for the anti roll bar drop. When I called to tell them it was broken they flat out refused to honour their warranty and they ignored my further calls and letters so I had to pay over £300 to fix my car which should have been covered in the warranty. Avoid!
After being established in 1928; Hawkes Car Centre have gained many years experience in selling used cars. Based in Bury St Edmunds they sell a range of vehicles to people throughout the Suffolk area. Their stock list often includes popular models such as; Volkswagen, Fiat, Ford and Renault and they provide finance and part exchange too.
If you have purchased a vechicle from Hawkes Car Centre, please share your experience with us and leave a review.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Hawkes Car Centre
Bury St Edmunds
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