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Great sales approach - genuinely felt relaxed, honest and approachable. Purchased a VW Polo and was so excited to drive away happily with it! That was, until it suffered a fault within 12 hours of me owning it, where a severe warning light came on and the car temp went screaming up to 130*c.... long story short, I asked to return the vehicle for it to be repaired and was met with a lot of resistance and told 130*c is very normal. It was 'repaired' and suffered further issues, with things like oil and coolant being overfilled. Returned the car and asked for a refund, as is my right as a consumer due to the goods clearly being faulty and repair work being of seriously questionable quality - was rebuffed several times, belittled, made to feel like a complete nuisance. No courtesy car, no support when things go wrong and very little regard for your legal rights once you shell out a small fortune. Use this dealer with caution - I was suckered by the other 5* reviews.
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Hindle and Allen from Hindle And Allen in response to Worst car purchase experience of my life
Thank you for taking the time to send a review Samantha. I am very sorry to read your comments and wish to apologise for the inconvenience this experience has caused. As per your request we have processed a full refund to you for both the full purchase price of the Polo and reimbursement for the cost of insuring the courtesy vehicle we provided whilst the Polo was under the care of Volkswagen. I appreciate the concerns raised by you relating to the quality of work carried out by our local VW dealership and am in the process of discussing these points with them. As an authorised main agent we have used their facilities on a regular basis without issue and every confidence in them. We have also requested a full inspection of the vehicle to be carried out. This is not the 5 star level of service that we are proud of providing to our customers and would like to take this opportunity of thanking you for your feedback
Excellent service throughout the buying process. Volvo V60 in immaculate condition.Car superb. Would highly recommend.Thanks Steve.
Hindle and Allen are a family owned and run used car dealership who have been selling used cars in the Blackburn area for over 30 years. They have stock of a wide range of cars including 4x4s, saloons or estates and their stock list covers popular names such as Audi, Land Rover, Mercedes-Benz and Volvo.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Hindle And Allen
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