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My X-Trail was booked in for a minor paint work repair to the rear bumper via Premia Solutions. The online process to register the repair requirement and to book a repair time slot were without issue. Post repair when viewing the car in daylight the following quality related issues were identified, overspray on adjacent black plastic components, flecks / speckle effect in the paintwork i.e. not smooth and incorrect shade of white painted used that noticeably did not match the cars original colour (reportedly they did not have the correct paint in stock, so they applied the closest shade they had) Overhaul the initial process lacked the appearance of any form of quality control measures being in place. Ultimately the car was returned and sent to a Sunderland Coach Works which had the correct paint in stock. The finish from this 2nd process / location was as expected but did result in additional days without the vehicle and the need to arrange drop offs and collections at the garage. Not the quality you would expect from a Nissan main dealer (Gateshead), and any future requirements would not be via this location.
I bought a van from here back in July. It was clean and in really good condition and I have only had a few small issues but the dealers have resolve them now. The van is really good value for money and I'm hoping to buy another one from them in the future. I would definitely recommend.
The Dealership were amazingly helpful and friendly. Car has been faultless since purchase and follow up after care package is always there if one arises. I will be returning here for my next car.
Just very knowledgeable. Had a couple of small issues i pointed out with the Renault Megane I bought from them when i was looking at the car, they soon sorted them for when i picked it up. The site for Benfield Nissan was nice, clean garage, friendly staff and yes very pleased with it all. As stated i would recommend them to any one
Fantastic service from Paul when buying a used renault. The car was at a great price. Paul was a huge help very knowledgeable and keen to help. He arranged for a few small scratches to be touched up and was extremely friendly. Give this man a pay rise he is a massive asset to the dealership.
Lookers Nisan Gateshead took over the site from the Benfield Group.
Deals in: Cars
Lookers Nissan Gateshead
Tyne And Wear
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