What is it about Mercedes dealerships that makes them behave with such arrogance even when the have failed the customer. My car had a 5 year service plan that was bought and paid for in advance. On the 5th anniversary or 60k miles the gearbox oil should be changed as a servicable item. They obviouisy failed to do and tried to charge me once the service plan had expired. Then they create a scene and cause a big argument and to cap it all once they eventually did the gearbox service they recorded incorrect mileage on the didital service record. This after setting a reminder for a B service when an A service was the next one due. Finally the completed the paperwork for the old registration number rather than the current one that is recorded with the car by DVLA. They claim it doesnt matter so I will show their email to the police the next time they pull me over. I can imagine their reaction when I show them an email wher MBclaim they are above the law. It is fair to say the local garage give better service and appreciates the custom while the MB people flounder in their undeniable incompetence.

Bought a lovely car online. A quick and easy purchase from start to finish. Great deal for part exchange and always at the end of an e mail to rectify any problems

Excellent customer service despite the pandemic. My sales representative (Ivor Mitchell) is very helpful and friendly. I have been taken care of very well. Would recommend to friends and family. 5*

We had a great experience and excellent service from all of the staff at Mercedes Southampton and especially from Abby Lyndon. We could not be happier and look forward to a long and excellent relationship with the garage Graham and Debbie.

First class customer service when purchasing our Smart Forfour. The staff are friendly and professional. Special thanks to Abbey, Fabion and Malcolm. We thoroughly recommend Marshall’s of Southampton

Brilliant customer service from ordering our Smart Forfour through to delivery. Special mention to Abbey, Fabian and Malcolm. Thank you to all at Mercedes Southampton. Ps. The car is fabulous!!!

purchased a b class 2013 in January 2016, from Mercedes ridgeway Southampton, kept getting message TOP UP COOLANT took to my local dealer in portsmouth who checked the car over and found rear tyres and brakes disks and pads need replacing, bonnet catch broke wipers not clearing screen as should! car at time of taking in to Portsmouth was owned by me for 6 months, only mileage is local so very low yet the Southampton manager says when they did their checks on the car I bought in January, their checks were November, the brakes were 50% worn and the tyres had 4m on them so I bought a car from a reputable dealer who by the way left my car at Portsmouth for 6 days before deciding they were doing nothing about it, why would a coolant bottle crack? head gasket? overheating somewhere, Southampton Mercedes have not heard the last of this matter, and they have never rang me to discuss anything their customer service is NIL