The Worst experience in my life is still continuing Help Please I decided to buy last year December 2022 the model Mercedes C300 / 2020 from car dealer (Big Motoring World) price £25.k First moment to leave the car dealer after the transaction, The faulting light was coming on the dashboard (engine management) I knew it was something not right from the very first moment the agent from the car dealer was saying it's nothing to worry about is normal for diesel cars when it's not in use for certain time the fault it's been fixed to the garage of the car dealer. Purpose of this purchase is for taxi (UBER) before to have two months from the moment I bought the car engine management was back again and this time with losing the power and basically undriveable I contact Mercedes Road Assistance very quick response was coming to do the diagnostic on my car and the technician said he couldn't fix the issue (limp or malfunction) and I have to go to the Mercedes service for repair. Immediately after I arrive to Mercedes-Benz of Temple Fortune was Friday and less likely is going to be fixed over the weekend, Monday I received the phone call to confirm my car is ready, after few hours I picked up my car the same problem was back again but this time with no light on dashboard (no fault) back again to Mercedes service explain the situation they decided to inspect again. Wednesday I contact Mercedes to find out what is the problem. They ask me to go on driving test with the technician because they don't know what is the issue no faulting light on the dashboard so was very strange. I've been out on the road with the technician to find the fault, amazing the car was like new perfect drivable no issues I accept the confusion situation and I picked up my car again from the service. I was happy to be back again on the road doing my work as taxi driver, later on the same day my car was let me down again for the same reason (no power, no fault on the board ) Very frustrating experience, next day Thursday again I sent back my car on the same service with my presence for more explanation to the member stuff to have full understanding about the situation but for this time the Mercedes technician rep was driving my car for the test, immediately after he realised the car was undriveable and have fault with no light on dashboard and unexplainable issue and require time for investigation . Friday no updates about my car, weekend off Monday I contact Mercedes service dep. for more information and hardly I get in touch with them after to let me know only Tuesday is going to be investigating my car and I'm still waiting to be fixed... It's my first experience to buy a car in finance and I'm so sad about this unpleasant experience and frustration because I don't know what to do next I still have to pay the next 5 years for this car is my only source of income taxi Mercedes after more than 10 days is still investigating the issue, considering the car it's still under the Mercedes warranty Do you think is fair ?

I have just bought a car from Mercedes Benz temple fortune. Shakille found me my forever car and has guided me through the process with a consitant smile. Nothing was too much trouble despite all the calls and questions. Thank you

I’ve just bought a new car from Mercedes Benz and have received excellent customer service from Shoab. He has outstanding communication skills, is very knowledgeable and has made the process as convenient as can be. He was also very friendly, ensured to cater to my needs and has a good sense of humour. I would definitely recommend this dealer ship as this has been a fantastic experience. The big reveal was worth the wait. I would like to say a BIG THANK YOU to Shoab and the team at Mercedes Benz Temple Fortune.

Shoab was very friendly knowledgeable, helpful and great sense of humour, throughout the whole process of us purchasing our brand new Mercedes. It was really helpful when his college went through all the gadgets on the car. Thank you guys and wishing you both and Mercedes all the best! Kirti Shukla

THEY DO NOT COMMUNICATE ANY CHARGES AND THEN TELL YOU AFTER THAT IF YOU DON'T PAY £2000 THAT IS COVERED BY YOUR WARRANTY (COMPANY THEY HAVE ACCOUNTS WITH) - YOU'VE GOT TO LEAVE YOUR CAR FOR 28 DAYS. OH, AFTER PAYING THE £2K - THEY FORGOT YOU'RE WAITING TO PICK UP THE CAR. SHOCKINGLY BAD SERVICE. MERCEDES BENZ SHOULD RE THINK WHO THEY PARTNER UP WITH

I wanted to buy an EQC I visited I couldn’t quite test drive but sat in it. The salesman was going to find me a vehicle delivery date and Come back to me. I chased twice without success. I even wasted twenty minutes on the nonsense chat facility on their website where two separate people said they would come back to me. Today I ordered a Tesla the service was outstanding from first contact.

I’m very pleased with the service they offered, noticedmy car had been washed and hoovered. Friendly and professional throughout!

Put a hold on a car and they won’t refund it for 3-4 weeks even though I purchased a different Mercedes.

Order the car 08/06/20 ask me deposit straight away because car was ready instead after 3 weeks of drive me mad last Wednesday I discovered Mr Jay order petrol instead of diesel, was devastated because I should pick up my new car today Friday 26th. After complain with manager he give me another seller from last Wednesday I tal to her 3min she told me give me a minute I call you back since then she never call me back. Today Friday 26 I call her after a while she answered (they know from your mobile number who you are) she said I am with customers I call you back in 10min was 4pm now 5:25pm , after all the money you give to them buy new car this is the way to treat you, very good temple fortune.