98% Reviews
replied to
92% Recommend
to friend


1,769 reviews from our car dealer reviews community
Leave a review for Prestige Cars Kent
Leave a review

1,769 reviews from our car dealer reviews community

Leave a review for Prestige Cars Kent
Leave a review
"A very expensive mistake "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Feel utterly taken advantage of. Bought a car over a year ago with all the warranties which surprisingly in reality cover nothing. £6k wasted. Had to get the car serviced only 2 months after they did a full service (under one of the warranties) which highlighted things that should have been done and weren’t. Took over 11 months to book the car in to rectify an incredibly shoddy job THEY did only to tell us it’s been too long, Then the over zealous sales guy kept calling almost daily to try and sell us another car for the first 3 months of having it. The one thing that was covered was a refund on any diagnostic work carried out by an external company that they still haven’t refunded 9 months later. Could not in all faith recommend as reliable or honest. Has been a very expensive and emotionally frustrating mistake. Shame you can’t give 0 stars.

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+2 Found this review helpful

Service from Prestige Cars Kent in response to A very expensive mistake

Good Afternoon, As your review has been left from an anonymous account I am unable to locate a record for you in order to look into your concerns. If you wish to contact me at customercare@prestigecarskent.co.uk I will be happy to investigate this for you. Kind regards Prestige Cars Kent

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just purchased a car from Prestige cars and am very satisfied. From beginning to end the communication was great and I was treated very well at the showroom. Everything was explained to me and the whole process was hassle free. My thanks to Nick Williams and the team and I looking forward to dealing with them in the future.

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+0 Found this review helpful

Tom Costin from Prestige Cars Kent in response to Great service

Dear Russell, Thank you for taking the time to leave us a positive review regarding your experience with us. It is great to hear that our Sales Executive Nick provided exceptional customer service. Please let us know if there is anything we can do to assist you further. Sincerely, Prestige Cars Kent

"As always, a perfect service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've used Prestige cars kent now for 2 1/2 years, for both purchasing, servicing and MOT's. Once again I contacted PCK and Yve provided the (now expected) perfect customer service. Friendly, efficient and convenient service. I couldn't ask for more. For me the hours I work don't allow me to wait about for hours for someone to arrive to collect my car or sit around waiting for a courtesy car. Every time I've needed either a collection and delivery or courtesy car the times I've been quoted have been met, and that for me just makes life so much easier so I can't thank the team enough.

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Service from Prestige Cars Kent in response to As always, a perfect service

Thank you for the great feedback! Kind regards Prestige Cars Kent

"Easy to deal with"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Straightforward and easy to communicate with. Quick responses to my questions and finance got accepted without any hassle.

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Service from Prestige Cars Kent in response to Easy to deal with

Thank you for the great feedback! Kind regards Prestige Cars Kent

"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service, have already recommended to my family and friends!

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Service from Prestige Cars Kent in response to Excellent service

Thank you for the great feedback! Kind regards Prestige Cars Kent

"Amazing and helpful service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Aman was fantastic in dealing with our purchase of an E53 AMG. He is consistent in delivery high quality customer focused service .

Service from Prestige Cars Kent in response to Amazing and helpful service

Thank you for the great feedback! Kind regards Prestige Cars Kent

"Prestige Cars Kent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AK was absolutely brilliant. Highly recommend to anyone. Brilliant company. Brilliant service all round

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Service from Prestige Cars Kent in response to Prestige Cars Kent

Thank you for the great feedback! Kind regards Prestige Cars Kent

"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from them along with their service plans. The overall experience has been excellent and they are very nice, friendly and helpful.

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Service from Prestige Cars Kent in response to Excellent service

Thank you for the great feedback! Kind regards Prestige Cars Kent

"Amazing Service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After shopping around at other dealerships I can honestly say that we didn’t get anywhere near the same service as we did at Prestige. Nick and the team were great from start to finish. Very happy with my purchase and everything was finalised so efficiently. Would highly recommend.

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Service from Prestige Cars Kent in response to Amazing Service

Thank you for the great review Tracey!

"Transparency,Trust,Confidence,"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a "Mercedes Coupe" from "Prestige Cars Kent" and am very satisfied with the car and the professionalism of the staff,my main contact was with Nick Williams who was knowledgeable,and helpful throughout . I had benchmarked the model I wanted with various dealers,and as "Prestige" had the model I wanted I was quickly able to agree a deal with Nick who was totally transparent,and clear,in his dealings with me,he gave me a fair price for my part exchange "Mini Cooper",and a fair price for the Mercedes,I trust him,and the Company in their business operations.

Tom from Prestige Cars Kent in response to Transparency,Trust,Confidence,

Dear Colin, Thank you for leaving us a great review as a result of purchasing your new Mercedes from Prestige Cars Kent. I have passed your comments onto our Sales Executive Nick who is always happy to hear fantastic feedback from customers. We wish you many happy miles in your new car, please get in touch if you have any further questions and we would be happy to help. Sincerely, Prestige Cars Kent

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Dealership Information

Started in 2012, Prestige Cars Kent is a family-run, independent dealership based in Orpington, Kent. We stock more than 200 prestige cars from Audi, to Rolls Royce. Each car undergoes a thorough 175-point inspection prior to sale and is supplied with a 12-month Warranty, underwritten by ourselves.

We are able to take in existing cars as part exchanges, and are able to offer finance options (we are authorised and regulated by the FCA). With a large panel of lenders, we are able to provide the best solution to meet individual circumstances.

Selling hundreds of cars a year, usually with a Service Pack, has driven demand to provide car servicing. Whilst we have delivered this for a little while now, in early 2020 we were delighted to open our dedicated car Service Centre, just down the road in Orpington. With 13 service ramps, manned by main-dealer trained technicians using the latest equipment, our aim is to provide better service than a prestige main dealer at a considerably lower cost.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1769 reviews4.7 out of 5 stars — Rated Excellent
Excellent
1478
Very Good
258
Average
2
Poor
11
Terrible
20

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    Contact Information

    Address

    Prestige Cars Kent
    Hewitts Farm Cottages Hewitts Road
    Orpington
    Greater London
    BR6 7QR

    Get in touch

    01689 660385
    http://www.prestigecarskent.co.uk

    Opening times
    Mon 08.30 - 18.00
    Tue 08.30 - 18.00
    Wed 08.30 - 18.00
    Thu 08.30 - 18.00
    Fri 08.30 - 18.00
    Sat 08.30 - 17.00
    Sun 10.00 - 16.00

    Dealership Statistics

    92%
    Would recommend this dealer to family and friends
    98%
    Percent of reviews responded to by this dealer

    Additional Information About Prestige Cars Kent

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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