98% Reviews
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92% Recommend
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1,769 reviews from our car dealer reviews community
Leave a review for Prestige Cars Kent
Leave a review

1,769 reviews from our car dealer reviews community

Leave a review for Prestige Cars Kent
Leave a review
"Avoid "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold a car that I was told is a 100% checked and no issues!! When the car was delivered I was to excited to even bother checking everything as you take the dealers word. After a couple of weeks checked it more closely and noticed the car was covered in scratches on the left side so had to pay to fix this, even though I also paid to get the paint protected that was taken of to fix the scratches. I bought it in the winter so never needed the AC but now that the sun is out tried to use the AC and it doesn’t work. I spoke to someone from prestige Kent cars and they said they will get back to me, still waiting 2 months on. Now the display is also playing up and it only works sometimes

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+0 Found this review helpful

Tom Costin from Prestige Cars Kent in response to Avoid

Dear Billy S, Thank you for taking the time to leave us a review, I apologise that we have not got back to you, it is very strange as we have dedicated Aftersales advisers who are the first line of contact with customers regarding any issues with customer's vehicles. Our vehicles do go through a comprehensive pre-delivery inspection prior to handover. If you would like to email me directly on feedback@prestigecarskent.co.uk with your full name, car registration and description of issue, I will be more than happy to pass this onto my Aftersales colleagues to get in contact immediately. Alternatively, you are welcome to contact us on 01689 660603 and choose option 2 for Aftersales. Thank you very much for your interest in Prestige Cars Kent and I hope we can get this issue resolved for you as soon as possible. Sincerely, Tom Costin, Prestige Cars Kent.

"Best service experance "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to say it's been a total pleasure dealing with prestige cars, the service department is fantastic and Yve always goes the extra mile to provide us with second to none service, thank you all.

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Service from Prestige Cars Kent in response to Best service experance

Thank you for the great feedback! Kind regards Prestige Cars Kent

"A Class Service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good experience at Prestige Cars Kent. Luke handled everything perfectly from start to finish, no bumps along the way. So happy with my new car! Thanks Luke!

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Service from Prestige Cars Kent in response to A Class Service!

Thank you for the great feedback! Kind regards Prestige Cars Kent

"Extremely helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This was the first time I’ve used this dealership but certainly won’t be the last. The staff were extremely helpful, polite, and understanding, keeping me informed of all works at all times. To cap my experience, when I picked up my vehicle, my bill was less than they had initially quoted.

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Service from Prestige Cars Kent in response to Extremely helpful

Thank you for the great feedback! Kind regards Prestige Cars Kent

"Very Impressed!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a fantastic time at Prestige Cars Kent, very impressed with the service I received, a very smooth transition out of my old car. Couldn't be happier with my new Tesla, have already recommended this dealership to many of my friends. Big thanks Prestige.

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Tom Costin from Prestige Cars Kent in response to Very Impressed!

Dear Edward, Thank you for taking the time to leave us a positive review, it is great to hear you had a smooth transition from your previous car and into your new Tesla! Please let us know if we can be of other further assistance. Enjoy your new car! Sincerely, Tom Costin, Prestige Cars Kent.

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thanks to all the team for making the process of buying a car so simple.Everything was explained and the team were at pains to ensure all items were covered.I will be back next time round

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Tom Costin from Prestige Cars Kent in response to Great service

Dear Neil, Thank you for leaving us a review. We do strive to make the process as simple as possible for our customer as we appreciate purchasing a new car can be a stressful process but its great to hear you had a good experience with us here at Prestige Cars Kent. We look forward to welcoming you back again soon. Sincerely, Tom Costin.

"Brilliant Staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant staff, Didn't have a clue what I wanted when I entered the showroom but hats off to an incredibly patient sales executive who found me my ideal vehicle! Thank you Prestige Cars Kent.

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Tom Costin from Prestige Cars Kent in response to Brilliant Staff

Dear Cynthia, Firstly I'd like to thank you for visiting Prestige Cars Kent. We have some extraordinary vehicles here in our showroom so I can understand the decision must have been difficult. We hope you enjoy your new vehicle, please let us know if there is anything else we can do to assist you. Sincerely, Tom Costin, Prestige Cars Kent.

"Great Dealership, Friendly & Helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Rang up regarding a Porsche, I was Too busy to go down south 250 miles and view the vehicle, so took the word of Phil to describe the vehicle to me. Collected the car 4 days later, all paperwork & finace carried out very quickly over email & phone in 4 days. To spend £57,000 without viewing the vehicle & going solely on the salesmans advice was a risk, but collected the Porsche 4 days later, A pleasure to see the Porsche for the 1st time - Described to a T, looked amazing. & to drive the Motor - well what can i say. Breath- taking Phil was very helpful from start to finish, and the 250 mile drive back home in the Porsche was amazing, Absolutely outstanding Service throughout, regular Communiction throughout the 4 days, sorting out the paperwork. would definately recommend Prestige Cars to anyone, will be back for my next car. Nothing else much to say, but A fantastic Prestige Car Dealership. A pleasure to buy from .

Tom Costin from Prestige Cars Kent in response to Great Dealership, Friendly & Helpful

Dear Rajesh, Thank you for choosing to purchase your new vehicle from Prestige Cars Kent, it was our pleasure dealing with you. I have passed your comments onto Phil who was delighted to hear you enjoyed your experience with us. Thank you once again for your fantastic comments, we value feedback a great deal as we are constantly striving to improve our processes. Please contact us if you require any further assistance. We hope your enjoy your new Porsche! Sincerely, Tom Costin, Prestige Cars Kent.

"Superb people, Even better cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would highly recommend prestige cars, they were a massive help with finding a car for my wife. They were happy to part exchange my old car as well and gave me a great deal on it... Overall very happy!

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Tom Costin from Prestige Cars Kent in response to Superb people, Even better cars

Dear Benjamin, I'd like to thank you for visiting Prestige Cars Kent and for taking the time to leave a review. We pride ourselves on offering some of the most competitive part-exchange valuations in the market so I'm glad you took the opportunity to part-exchange your vehicle. We hope your wife is enjoying her new car, please contact us if we can assist you further. Sincerely, Tom Costin.

"Just avoid."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wouldn’t take a vehicle from this place if they were giving it to me for nothing. Enquired about a vehicle only to be told it was sold but they have access to a wide range of vehicles and they could source what we wanted. A week later we received a phone call saying they had vehicles to suit our requirements, then a follow up email supposedly showing all the details, what the email showed was a single screenshot of each vehicle, a cut and paste very brief description of the vehicles and no prices. Neither vehicle met the list of requirements we had givens we didn’t reply to it. Fast forward a number of days and we received an extremely rude phone call from the sales guy saying we didn’t reply to numerous emails and phone calls and we were wasting his time. at least we know one place we won’t be spending £40-£50k.

Tom Costin from Prestige Cars Kent in response to Just avoid.

Dear Sir/Madam, I would like to apologise for your experience with Prestige Cars Kent, this is certainly not indicative of our customer service whatsoever and I would appreciate your help in investigating this interaction so we can deal with the Sales Executive appropriately. If you would like to email me directly on tomcostin@prestigecarskent.co.uk for a confidential discussion it would be greatly appreciated. Once again, please accept my apologies for your experience and I hope you give us the chance to rectify this in the future. Sincerely, Tom Costin, Prestige Cars Kent.

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Dealership Information

Started in 2012, Prestige Cars Kent is a family-run, independent dealership based in Orpington, Kent. We stock more than 200 prestige cars from Audi, to Rolls Royce. Each car undergoes a thorough 175-point inspection prior to sale and is supplied with a 12-month Warranty, underwritten by ourselves.

We are able to take in existing cars as part exchanges, and are able to offer finance options (we are authorised and regulated by the FCA). With a large panel of lenders, we are able to provide the best solution to meet individual circumstances.

Selling hundreds of cars a year, usually with a Service Pack, has driven demand to provide car servicing. Whilst we have delivered this for a little while now, in early 2020 we were delighted to open our dedicated car Service Centre, just down the road in Orpington. With 13 service ramps, manned by main-dealer trained technicians using the latest equipment, our aim is to provide better service than a prestige main dealer at a considerably lower cost.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1769 reviews4.7 out of 5 stars — Rated Excellent
Excellent
1478
Very Good
258
Average
2
Poor
11
Terrible
20

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    Contact Information

    Address

    Prestige Cars Kent
    Hewitts Farm Cottages Hewitts Road
    Orpington
    Greater London
    BR6 7QR

    Get in touch

    01689 660385
    http://www.prestigecarskent.co.uk

    Opening times
    Mon 08.30 - 18.00
    Tue 08.30 - 18.00
    Wed 08.30 - 18.00
    Thu 08.30 - 18.00
    Fri 08.30 - 18.00
    Sat 08.30 - 17.00
    Sun 10.00 - 16.00

    Dealership Statistics

    92%
    Would recommend this dealer to family and friends
    98%
    Percent of reviews responded to by this dealer

    Additional Information About Prestige Cars Kent

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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