Purchased a vehicle in May 2022 to the tune of £15k. It was 5 years old and had done 40k miles, certainly not an older banger and I thought it would be a reliable car. I test drove it for a few miles and everything seemed okay. On the drive home, around 40 miles away from their showroom a fault developed with the vehicle. I managed to get the car home and phoned them straight away, along with a local main dealer of the vehicle manufacturer and another local independent garage. Advice from Rawdons was to drive it around for a few days and see how I got on. Probably the worst advice you could be given when the fault relates to a red engine oil pressure warning light. I was happy to see if the vehicle could be repaired first, and to be fair to Rawdons they paid the bill for a diagnostic and the replacement of a faulty sensor which the diagnostic had picked up. Unfortunately the fault persisted after the initial repair, and likely a larger fault was at play. I got a follow up diagnostic from my local main dealer, FOC as it was included as part of the initial diagnostic paid and the technicians report from the follow up diagnostic stated the fault was still present. I explained this to Rawdons and requested a refund, within the 30 days of purchase. This is when they started getting difficult. Ignoring calls became the norm, and when I could get through I was met with false promises and call backs that just never materialised. The owner Mark was never available, and there was always a convenient excuse for him to hide behind his sales men. Rawdons finally agreed to collect the car to inspect it themselves, and this is after escalating the refund request. The vehicle was towed back to them. Proof again the vehicle was deemed unsafe to drive, and they knew it. Although they were quite happy for me to run the risk of driving it. After a few days wait and then being told there was nothing wrong with the car, and that I would not be getting my money back and then the cheek of being asked when I will collect the car from them, I informed Mark I would be enlisting the help of a solicitor and using every resource available to me to get my money back. Solicitor letters were sent to Rawdons, not surprisingly they were also ignored. I decided to contact the bank to start the chargeback process before issuing court proceedings. This was the final step before going to court, that would come at the least cost and convenience to me. I also contacted the DVLA and explained the situation to them, and they agreed I would no longer be the registered keeper and get the vehicle tax I had paid back. This was also submitted as evidence to the bank. Every step of the way I ensured I was acting within the guidelines of the consumer rights act (2015), so I knew exactly what I could and should be entitled to. After three separate evidence submissions and detailed written reports outlining every step of the awful experience, including a copy of the solicitors letter that was sent, the technicians report from the diagnostic and the follow up diagnostic report, the chargeback was resolved in my favour in January 2023. The car was purchased May 2022. The refund request was made June 2022 and I finally got every penny back by January 2023. Let this be a warning to anyone who may be thinking of doing business with this trader. Do yourself a favour and take your hard earned money somewhere else. I’m fairly confident the majority of the 5 star reviews about this place are fictitious, and after digging a bit deeper I have found a number of other unfortunate consumers who have found themselves in similar positions to myself, some more financially worse off! I was without my money and a car that I could use for its intended purpose for a total of 235 days.

Very pleasant people to deal with on receiving the car very very pleased car was cleaned and polished very nice car. Thanks. Very much RAWDON MOTORS.

I bought a new vehicle from here last week, it was a swift easy transaction. Very happy with the service!

Never met the team at rowdon motors bought a car from them Paul and mark were spot on great guys car was not for me so they took it back and refund was given would buy another car from them I live in Scotland so a wee bit far to go to look but great service all best guys. From Bruce

I recently purchased my Audi Q7 through Dawson motors. The model was a very good spec and the car was in a great condition. Upon buying the car they give the vehicle a complete service and a fresh MOT which was a great offer and provides peace of mind on servicing. My vehicle developed and issue and these guys were all straight on it, repaired and back on the road as quick as they could. The vehicle also received a 7 hour detail and all the cars look and smell great, which is also a great bonus. I cannot fault this company for their great service, their time, patience and everyone’s friendly and chatty nature. Clear to see why they’ve been in business for so long!

0.8 PLEASE AVOID AT ALL TIMES THE WORST CAR DEALER IN THE UK I purchased the Porsche Cayenne for £42000.00 December 2020, the car was delivered on a transporter and not by a driver, I did think that this was very unusual at the time but the owner of the garage, said it was due to Covid Restrictions, which I did accept at the time, but I do know now why this car was delivered on a transporter it was because the car would have not made it this far as I was to find out to my expense, the car was not fit for purpose. There was so much wrong with the car there is not enough room on this page to explain it all. It cost me a further £8000.00 to try and get my money back by issuing court proceedings, making a total of £50000.00, in the end we decided to settle out of court just to levitate incurring further cost for the sum of £45000.00, making my total loss on this car £3000.00. The Porsche is now back up for sale in his showroom for the sum of £45995.00 all I can say is leave well alone and the garage as this has been a very costly experience.

I bout my car a couple of weeks ago from Paul, it was a straight forward, stress free process and Paul along with everyone else there were very helpful. I am extremely happy with my new car and would highly recommend for others to shop there.

Bought a VW TOUAREG from Paul..... fantastic service great price peace of mind no hassle. I would not hesitate to buy from Rawdon Motors again Thank u Thank u