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AVOID AT ALL COST !! 2 years I bought an M5 from here, it was in the garage for the first 3 months more that it was at mine ! 2 years on and £65,000 more the same thing happened ! Brakes squeal so it went in, next day picked it up and guess what, no dam difference ! Called on the Friday to be told I would get a call back but nothing, called Monday at 9am and Gabby assured me I would get a call and of course nothing! Called at 4:30pm to be told by Jake that Lewis the so called service manager has been AWOL since Friday and has no idea where he is !!!!! 20 minutes later Lewis called me to say he'd speak to Trevor the top tech there (he's the best as been there more than 20 years !!) first thing in the morning and get this sorted, fast forward to 3pm the next day and of course still no call !!! 3:27pm and I am still on hold for the service manager, all the calls along with footage from myself and two other customers can be found on Youtube from staff there with their honest opinions of this place, makes a great view !!! Use BMW in Crewe or elsewhere but just avoid Rybrook !!!!!
Made an enquiry about bmw 3 series that i saw online and a Jamie called back and within days we closed the deal on the car.he has dealt with all the subsequent questions i had after the sale.will definetly recommend ryebrook shrewsbury bmw.
Work carried out video sent to me of brakes needing replacement did exactly what I required with great customer contact
Been dealing with this company for years , and have never been let down , always straight with me, they even service my non BMW’s,
Called in without a booking when my BMW warning light came on the problem was sorted whilst I waited without any fuss. This isn’t my local dealer however I will be using Rybrook from now on
I’ve worked in the motor trade for 22 years and I can count on one hand the times I’ve received such a good experience, fantastic staff, friendly and welcoming dropped my car off and worked from there for 2 hours, felt at home , highly recommend Rybrook BMW in Shrewsbury.
having had my bmw taken to rybrook shrewsbury by bmw service technician,was told my clutch and flywheel had bent going through water on road was told warrenty company wouldnt pay,,when the bill arrived it was £2,500 this is £1,000 more than it should have cost.i told the service manager iwas being overcharged but was told it was because it was a genuine bmw clutch so costs morebut they had fitted an luk clutch and flywheel which was the same as they took out which was fitted at manufacture,my local garage could buy this clutch ,flywheel and all bolts etc for only£500 with labour and vat this would have cost me £1,200 this is a total rip off company and you should steer clear,also the staff in the service department were rude,arrogant.i love my bmw cars but this is the last time i would buy anything or have any repairs done by rybrook shrewsbury the staff who were very poor are mathew smith service manager and peter powell after sales manager
Like other reviewers the standard pretty much goes downhill rapidly after you purchase your vehicle. Although car dealers/staff have a loose reputation with the truth generally you would expect better from BMW. Not so at Shrewsbury branch we have decided to purchase elsewhere as the service to-date including today is just shoddy. Although had booked appt today for a recall (faulty part) a day to fix/replace and now suddenly the courtesy car is no longer available. Arranged this a week prior. Thanks as I have nothing better to do with my time than get arsed around by some jobsworth. Rybrook BMW Shrewsbury you have just lost another customer. How many more before you realise? If your prices are a third higher eg. tyres parts services etc..... what are we paying for certainly not a superior service.
Arrived at Rybrook BMW Shrewsbury and the two young ladies at reception were welcoming and referred me to Adam - salesman. Another big welcome from him and off to the car I'd come to see. Adam is a fantastic salesman and does his job well. A good Dealership indeed.
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Manufacturers: Sells a variety of makes and models
Rybrook Shrewsbury BMW
70 Battlefield Road
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