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Purchased a Mercedes from SJ Rayner Cars in June 2018 within a few weeks engine management light came on. Returned as had 3 month warranty. Supposedly fixed the problem. Bought own warranty as recommended by them just in case issue reoccurred at a future time. Light came on again couple of months later. Returned car and Rayner took to a garage under the warranty then found out warranty didn't cover the issue we purchased it for. Ongoing issue with the car and one they weren't interested in supporting with. Lost our trust and wouldn't recommend or return. Also since found out car has been involved in previous accident as doors full of filler and resprayed across rear end.
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After sales care at SJ Rayner Cars is poor. Had an oil leak in MOT report, was guaranteed during puchasing it has been fixed but after having the car for a little while oil leakage appeared. Was advised to get this fixed with guarantee provider, but after service check at official car dealer (oil leak advised as an immediate repair) the repair was refused by guarantee provider due to pre-existing problem . When took the car back to the Rayners with full report of issues they said no problems defected after having a car for the whole day. Took the car to another garage and they could immediately see the leak. Would never buy from them again.
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Car failed MOT within 2 months and on further inspection had many oil leaks. SJ Rayner Cars failed to repair and refused to refund, so had to take it to a legal status.
I knew what car i wanted, it did not dissapoint, had a test drive , but most of all no pressure, staff were very friendly and courteous , a stress free car purchase , would reccomend to anyone , all cars were well presented
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Easy as pie dealing with SJ Rayner Cars, part exchange my old car for a fair price a little reduction on the new purchase and all of my concerns dealt with before collection.
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Part ex a car, was really good and really happy at the time the staff were friendly and helpful until it came to a month after having the vehicle and everything started going wrong it wasn't serviced and the tracking was out, it was horrible! They look after you customer wise but after that they couldn't care
Overall I'm satisfied with how everything went, I was disappointed to be offered a low price for my part ex as I was told it would go to auction only to find it on their website shortly after for a high mark up, I found that a little dishonest but at the end of the day I've got a good car from them and I'm happy.
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Everything went well with SJ Rayner Cars in Kidderminster when I purchased my Renault Clio. Both the service I received during the transaction was good and the car was spot on. The only thing SJ Rayner had to do was to change the manufacturer badge on the car as the previous owner had a plain black one added so they replaced this with a standard Renault one for me. Top marks from me
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SJ Rayner Cars is an Independent dealership that is based in Kidderminster. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
SJ Rayner Cars
8 Worcester Road
Summerfield
Kidderminster
Worcestershire
DY11 7RF
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