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Really pleased with our car, excellent service and after sales. Cannot fault SJ Rayner would recommend them to everyone. Buy a car from them you will not regret it.
Initially they seemed professional and helpful. Had the car a short time and issues started to appear - ABS issue / not starting / new battery needed / doors not shutting / only 1 key supplied. During the warranty period these issues were resolved by Rayners. More recently having only driven 1500 miles since purchase the Stability control light has come on and knocking in the engine. Ford inspected it and said that the injector was faulty as well as issues with the ECU. The bill would be a minimum of £3000. Spoke to Rayners and said that the vehicle had numerous faults having only driven 1500 miles since purchase. The car cost 8k plus 250 for key plus 216 for Ford plus potentially 3000 to rectify the fault. Total cost so far 8.5k having driven 1500 miles. Rayners offered me 6000 to take the car back so 1500 miles would cost me 2.5k Really disappointing -
Had a car from sj rayner cars a couple of small issues which they put right straight away no arguments will definitely go there again
Purchased a Mercedes from SJ Rayner Cars in June 2018 within a few weeks engine management light came on. Returned as had 3 month warranty. Supposedly fixed the problem. Bought own warranty as recommended by them just in case issue reoccurred at a future time. Light came on again couple of months later. Returned car and Rayner took to a garage under the warranty then found out warranty didn't cover the issue we purchased it for. Ongoing issue with the car and one they weren't interested in supporting with. Lost our trust and wouldn't recommend or return. Also since found out car has been involved in previous accident as doors full of filler and resprayed across rear end.
After sales care at SJ Rayner Cars is poor. Had an oil leak in MOT report, was guaranteed during puchasing it has been fixed but after having the car for a little while oil leakage appeared. Was advised to get this fixed with guarantee provider, but after service check at official car dealer (oil leak advised as an immediate repair) the repair was refused by guarantee provider due to pre-existing problem . When took the car back to the Rayners with full report of issues they said no problems defected after having a car for the whole day. Took the car to another garage and they could immediately see the leak. Would never buy from them again.
Car failed MOT within 2 months and on further inspection had many oil leaks. SJ Rayner Cars failed to repair and refused to refund, so had to take it to a legal status.
I knew what car i wanted, it did not dissapoint, had a test drive , but most of all no pressure, staff were very friendly and courteous , a stress free car purchase , would reccomend to anyone , all cars were well presented
Easy as pie dealing with SJ Rayner Cars, part exchange my old car for a fair price a little reduction on the new purchase and all of my concerns dealt with before collection.
Part ex a car, was really good and really happy at the time the staff were friendly and helpful until it came to a month after having the vehicle and everything started going wrong it wasn't serviced and the tracking was out, it was horrible! They look after you customer wise but after that they couldn't care
Overall I'm satisfied with how everything went, I was disappointed to be offered a low price for my part ex as I was told it would go to auction only to find it on their website shortly after for a high mark up, I found that a little dishonest but at the end of the day I've got a good car from them and I'm happy.
SJ Rayner Cars is an Independent dealership that is based in Kidderminster. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
SJ Rayner Cars
8 Worcester Road
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