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3 reviews from our car dealer reviews community
Leave a review for Vertu Volkswagen Hereford
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3 reviews from our car dealer reviews community

Leave a review for Vertu Volkswagen Hereford
Leave a review
"Vertu Hereford 5*"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I cannot fault the service received from Vertu Volkswagen Hereford. Darren B & Richard C were nothing short of amazing; Emails and phone calls were promptly responded too and all my questions and concerns were dealt with effectively. Throughout the sales process everything was kept quick and simple and it was evident Vertu were trustworthy, knowledgeable and cared about customer care. It was nice for everything to be on a digital screen rather than numerous bits of paper as experienced at other dealerships, this kept the sale process streamlined and straight forward. From the initial enquiry, every detail was accurate and clear. The personalised video of the car was a great addition too and instantly made us feel valued. We're looking forward to collecting our VW Polo at the weekend and would have no hesitation in recommending Vertu Volkswagen Hereford.

"A disappointing experience "
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A disappointing experience after spending a substantial amount of money on a new car. I first visited and test drove a golf GTD and was looked after very well by a woman named Rebecca, she was very friendly and very efficient, I wish I could say the same as for another member of staff who had no sense of urgency and had little sense of customer service. The waiting system is very poor, both times I visited the dealership I had to wait 30 minutes to be seen, even though I was on time for my appointment. This is not the level so service or care you would nearly expect to receive paying £15,000 for a vehicle. On top of this, when I first visited the car I was told the damage to the alloys and a car battery key was changed, this never got done upon me coming to collect the vehicle (2 hour drive). Post purchasing, I’ve emailed the salseperson who dealt with my enquiry and have had no response to a question I asked. Someone seriously needs to take a look at Vertu Volkswagens customer service arrangements as it’s appalling.

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"Sara"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything was easy going for us when we went to South Hereford Garages, they held on to the car for us whilst we was sorting out the finance.We was really pleased with it all.Always room improvement I think which is why I have rated them a 4 and not a 5.I would recommend them

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Dealership Information

Vertu Volkswagen Hereford is an Franchise dealership that is based in Hereford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
3 reviews3.9 out of 5 stars — Rated Very Good
Excellent
1
Very Good
1
Average
1
Poor
0
Terrible
0

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  • Contact Information

    Address

    Vertu Volkswagen Hereford
    Centurion Way
    Hereford
    Herefordshire
    HR1 1LQ

    Get in touch

    01432 615017
    https://www.vertuvolkswagen.com/find-a-dealer/volkswagen-hereford/used-volkswagen-hereford/

    Opening times

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Vertu Volkswagen Hereford

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