11% Reviews
replied to
88% Recommend
to friend


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9 reviews from our car dealer reviews community
Leave a review for Stoneacre Ackworth
Leave a review

9 reviews from our car dealer reviews community

Leave a review for Stoneacre Ackworth
Leave a review
"Horrible car buying experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My buying experience with stonacre ackworth doncaster was horrible and horrid experience of lifetime which has been extended to unlimited time length.The management at this branch a bunch of cowboys who run this place a bureaucracy articulated entity where a layman voice and customer opinion of no value or any regard. A continuous complaining to branch and even to head office resulted in complete disregard to an obvious complaint. Vehicle has been sold to customer (me) deliberately withholding information, being willingly withholding information with intention to misleading the customer(me), masking very apparent faults by method of deception, withholding information even requested many times before purchase , making wrong claims about good condition of vehicle just to process the transaction. After the purchase when faults has been reported to General Manager ( Fraser Burns ) at ackworth stoneace pontefract , customer (me) has been threatened with hostile and deliberately frightening quality of manner that it’s customer(me) fault and nothing can be done or offered to resolve the issue, attitude was appalling , shifting the blame on customer(me) for the horrible smell in car which was masked by spraying with deodorant at time of sale, not offering any help or way out or even withholding any kind of helpful assistance which customers can seek after the purchase in case of customer not happy with transaction

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+0 Found this review helpful
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The salesman Kevin is brilliant - He is very helpful, explained everything very clearly and made the process to buy my new car very easy. This is the second car I have purchased from Kevin at Stoneacre and have received the same excellent service each time. The aftercare service provided is also spot on. Top notch service from start to finish.

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would recommend Stoneacre Ackworth to friends and family because the professional way that we were treated. The care we received from choosing a car to financing it and driving it away was impeccable. We would like to thank Kevin who was knowledgable, friendly and honest. Love the car too.

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"New Suzuki Swift"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a new Suzuki Swift from David at Stoneacre Ackworth, a courteous young man, who gave helpful and efficient service from start to finish. Explained every step very clearly and made my part exchange very easy. Also, not to forget the ladies who welcomed me into showroom who were very pleasant and friendly. A good experience all round.

"Fantastic servivr"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No wonder I've bought my 6 last cars from Stoneacre Ackworth. Fantastic service from start to finish, always leave with what I went in for and more! 5*

"Enjoyable experience "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We were met by Theresa who was very helpful without being pushy, she’s a brilliant asset to the team . Matty the sales exec is professional and found exactly what we were looking for , in fact the whole team have provided an excellent experience and service in purchasing our car , we found them to be the warmest and would recommend them as a first port of call when looking to buy ...... Thanks Stoneacre.

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"fantastic service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

we have been a customer with the stoneacre ackworth branch for many year and I have can not thank them enough for there top service .I would like to thank kevin and Adrian for there help .everyone was so welcoming from the ladies, to the young apprentice who dealt with us.

"ALWAYS GREAT SERVICE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

GOOD FRIENDLY HELPFUL STAFF, HAVE RECOMMENDED TO FAMILY AND FRIENDS, ALL BEEN MORE THAN HAPPY WITH PURCHASES. NICE COFFEE TOO. D & P LIGHTOWLER

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Adam from Stoneacre Ackworth in response to ALWAYS GREAT SERVICE

Hi, thank you for taking the time to review Stoneacre Ackworth. We're thrilled to learn that you had a positive experience and hope you will recommend Stoneacre to friends and family. Thank you again, all the best and Happy Motoring! AC ^ Stoneacre Head Office

"Great Attention"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought our Suzuki Ignis a few months ago from Stoneacre Suzuki in Ackworth. The sales man who dealt with us was superb and gave us time to think. It was no hard sell. The car is a fun car to drive and one is of the best small cars my wife and I have driven.

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Dealership Information

Stoneacre Ackworth is an Franchise dealership that is based in Pontefract. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
9 reviews4.5 out of 5 stars — Rated Very Good
Excellent
8
Very Good
0
Average
0
Poor
0
Terrible
1

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  • Contact Information

    Address

    Stoneacre Ackworth
    Doncaster Road
    Pontefract
    West Yorkshire
    WF7 7DB

    Get in touch

    01977 883021
    http://www.stoneacre.co.uk/dealership/stoneacre-ackworth/

    Opening times
    Mon 08:30 - 19:00
    Tue 08:30 - 19:00
    Wed 08:30 - 19:00
    Thu 08:30 - 19:00
    Fri 08:30 - 19:00
    Sat 08:30 - 17:00
    Sun 10:30 - 16:30

    Dealership Statistics

    88%
    Would recommend this dealer to family and friends
    11%
    Percent of reviews responded to by this dealer

    Additional Information About Stoneacre Ackworth

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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