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An absolute disgrace to the motor industry. My partner ordered a brand new MINI Countryman in August 2021. Delivery was expected for December 2021, so she called around Christmas to check the status. They hadn't bothered telling her that it was delayed and expected February/March 2022. Several further calls eventually saw the expected date pushed to August 2022. Today they've informed her that they can't build the car she ordered for the price she's paid. If she's prepared to pay more, it 'might' be here in December ... Obviously COVID-19 and the terrible Russian/Ukraine war has caused unforseen and understandable global supply issues, but our review is based solely on the awful attitude and lack of care that we've received from Sycamore MINI. Disgusting!
Please read and find a different garage Or mini specialist! Took my 09 Mini Cooper S to Sycamore Peterborough with a misfiring issue. They diagnosed the problem to be the problem to be the timing chain, so replaced it at a total cost to me of £1100. This did NOT fix the problem and I had a long, very stressful and upsetting time as I was left with a big bill and a car that still didn’t work... but actually ran worse!!!! They then wanted to do more investigation work and even had to contact the Technicians at Mini Uk at the mechanics at Sycamore did NOT know what the problem was. They suggested replacing more parts and gave me estimate for another £2000 worth of work with NO guarantee this would fix the problem either. I was very upset and disappointed with the way Sycamore handled my case. Their customer service is so terribly poor! At one point I contacted Mini on Facebook in search of help and advice and explained to them my situation! They contacted Sycamore to look into my concern, but were told by Sycamore that they did not have my car and had not seen it in their network (even though my car was actually in their workshop at that time)! Can you believe that?! I had no faith in the garage after a number of issues similar to this so couldn’t risk spending more money with them! I ended up having to trade my car in at a different dealership - TODAY, I found my old car advertised for sale on eBay! So I called the dealer who is now selling it! They said it’s a lovely mini in such good condition..... I know that because I looked after it!!!! They said that their mechanic had to readjust the new timing chain (which I paid for at Sycamore Peterborough) as it hadn’t been fitted correctly and needing timing properly!!!!! ‘I runs like a dream now’ he said!!! Due to my experience I can say they are NOT professional mechanics! Do not trust to take your car beloved car there unless you have bottomless pockets! PLEASE DO NOT MAKE MY MISTAKE
Hi purchase a new mini from Jack Howard this year, he was outstanding sale person and so knowledgable I would recommend anyone to buy.
Great dealership! I purchased a Mini Cooper S from Sycamore in June. The car is perfect and the dealers were very helpful and knowledgeable. I have no complaints at all. I would highly recommend.
I highly highly recommend Sycamore in Peterborough, when a light came up on my dashboard they told me it needed a brake fluid change, so I brought it in and it turned out to need a few other bits of work doing to it, they sorted it all out for FREE and gave us a bouquet of flowers and a bottle of prosecco, I am totally blown away by the level of customer service I received. The car had been fully valeted, they even offered to pick the car up and drive it back when it was due for a service, they were absolutely brilliant throughout.
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Manufacturers: Sells a variety of makes and models
Sycamore Mini Peterborough
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