I bought a Ford Focus and paid just under £9000.00. bought with a three month warranty. from TC Harrison in Peterborough. After 2 months the wing mirror passenger side stopped working, it would not open when the car was unlocked. Thinking it was under warranty I took it in, only to be told that the warranty did not cover Wing mirrors? even though it was an electrical malfunction. and the motor had gone. On looking through the warranty everything is covered but the wing mirrors, WHY NOT. So for other people that are considering buying a car from TCH and have a three month warranty, it is well worth checking what's covered and what is not covered. So I ended up paying to have it repaired. Although I must say staff at care centre very good.

Paid £8,500 for a Ford Focus that my son fell in love with. The sales person took great pleasure in telling him what a great product and at a great price. 4 weeks later the gear box disintegrated. Initially I was informed that TC Harrison were not liable as the guarantee I had was a 3 month wear and tear only! After getting the car recovered with no help from TC Harrison there is no sign of the car being repaired or me having any transport. I have great explanations and descriptions of what they are doing and where the part may be but no resolution or customer service. Not bad eh? £8,500 and no car, which means I have to beg and borrow lifts, until TC Harrison can be bothered to get the car fixed. They're not bothered, they have the money!