0% Reviews
replied to
30% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


13 reviews from our car dealer reviews community
Leave a review for TrustFord Wilmslow
Leave a review

13 reviews from our car dealer reviews community

Leave a review for TrustFord Wilmslow
Leave a review
"Abysmal customer servive"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Upon notification by Ben that car wa

"Mark Brogan used car sales top bloke"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really helpful staff on the used carsales team especially Mark Brogan who did not hassle or mither and was very reassuring. I went back multiple times to see the car and nothing was to much trouble for him. Any touch ups that needed doing were done within the timescale promised. Only bits I was merrrh about is having a manager phoning me seeing what my intentions were. I did not like like the "if someone else sees it you will loose it". Or the "it may get shipped off to another branch" approach I thought this to be pushy salesmanship. He was probley following company procedures but one of my pet hates is people putting pressure on and being pushy. If I wasn't dealing directly with Mark who knew where I stood I would have walked away and gone elsewhere. The only actuall complaint is the vallet service, even though I had pointed out the car needed a good clean as it was full of dog hair it was still not done thoroughly. I have spent nearly 90 mins hoovering and cleaning the car propley as the mats had not been removed when hoovered and just the general interior and exterior valet was very poor. Yes it's a used car but one does expect it to be clean. If you are thinking of buying a used car from here please please 🙏 ask for Mark Brogan, top bloke, top service. 👍

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Awful"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Awful experience. We went in looking to try and maybe buy a car. We had an appointment at 2 but John (who we had the appointment with) was busy when we turned up on time so we had to wait 20 minutes. As soon as we turned up John thought it was a done deal and that we were just going to accept everything he was trying to sell us. Adding about £2000 to the price of the car just with cover we did not need (he has a story about one of his mates for every type of cover which adds about 40 minutes of him explaining). If you try and talk at all saying that you don’t need it he will just talk over you and not let you speak. There was a moment where both of us were talking at the same time for about 20 seconds just so I could talk. But he was too busy talking at you to listen to what you had to say. Tried to talk about the price as that is the only problem we had with the car but he kept talking for over half an hour about other stuff to do with insurance we did not need and had already said no to 3 times. It finally came down to price and we had researched online the going price for this type of car, He got nasty and aggressive. Because of our age he did not expect us to have done our research and he was trying to take advantage if that. He told us that we would only be buying cars with problems, where what we were offering was still above what was the recommended price by parkers. This experience has put us off buying a ford all together. When we tried to leave, he tried to take back all paperwork that he had handed us (probably because it was evidence he was ripping us off) but his manager intervened and let us keep it. To check that we weren’t the ones being unreasonable we did more research when we got home and found multiple cars with similar milage and age for £500 cheaper than what they were offering. Awful man to deal with. Would not recommend anyone to go to trust ford wilmslow. Would only recommend if you have way too much time to waist and you want to be pressured into buying cover you don’t need. And also if you want to have a horrible time while doing all this. Thank you for reading.

"Ford ecsport ST line"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was offered an upgrade in October 2019 to a 2019 ecosport ST line. I previously had a 2018 ecosport Titanium which I thoroughly enjoyed and had absolutely no trouble with. The whole exercise was carried out without any trouble whatsoever and this was due to the total professionalism of Baden Powell. I was kept totally in the picture with regards to each step towards the new car. Baden was in contact with me all the way and he made the whole sale thoroughly enjoyable! I cannot praise him enough and so glad I chose Wilmslow as my preferred dealership.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Terrible Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible service from Trustford Wilmslow. From the minute you call them and try and book in a service. Number of repeated options, then 10 minutes waiting on the phone. The lady made it sound like I was inconveniencing her. So before I booked the service in I hung up as I dread to think what it is like if you call for an update on how you car is doing.

Get Car Finance

Reviewer has confirmed their email address

+1 Found this review helpful
"Excellent buying experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have been looking for a car for many months. Not particularly looking for Ford but happened to pass Trust Ford Wilmslow. We spoke to Brendan Barnes at Trust Ford Wilmslow. He had such an amazing knowledge of Ford cars. This was refreshing after visiting many dealers including Audi and Mercedes and not one of them could tell us as much about the cars as Brendan. Unfortunately we were looking for a specific vehicle and they didn’t have any at the particular dealer. Brendan went out of his way to find us the car we had spent so long looking for. Can not fault any part of the whole purchase. From first walking in to taking the car, the whole process was professional and efficient. We will definitely be back to deal with Brendan again and hopefully for many years to come. Thank you Brendan and Trust Ford.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Dreadful time wasters. "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We had an appointment to test drive a car. When we arrived we were told the salesman with whom we had an appointment with was off for the weekend, if we would wait 10 or 15 minutes they would find someone to take us out in the car we wanted to buy. After 40 minutes we left and will buy our car elsewhere.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Caroline"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Order form, insurance cover and trade in form had errors. Drove away from TrustFord Wilmslow uninsured. Front sensors ordered but not fitted. Service did it. Late delivery. Collected car and rammed by ford employee in company car on ford forecourt. Driver distracted, not looking. She ran away. Details from sales dept. Driver hiding. Ford say 50:50. No way. 5 days old, 210 miles. Weeks of delay. Car returned but paint work wrong. Nasty Sales Manager pressure to accept. No way. 4 days after more pressure, took car to other Ford dealer paint shop. Spotted faults immediately. Car now in for TrustFotd respray. What a waste of time. Great car, have two.

"Simple Simon"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very poor experience, unhelpful and not very knowledgeable salespeople

"Johnny"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

M.O.T on my car only done 17,000 they told me need new indicator Bulbs other have gon white should be orange dont think so £50.00 for Four new Bulbs fitted or it will fail M.O.T total rip off

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Get Car Finance

Zuto Powered

Dealership Information

TrustFord Wilmslow, formerly Polar Ford is a franchised Ford dealership based in Wilmslow, Cheshire. The have a full range of new Ford cars and vans as well as a wide range of approved used models. This dealership offers motability cars and has servicing and parts facilities on site. Business sales are also available and finance options can be arranged. Open 7 days a week.

If anyone has had an experience at this dealership then please share this with us by leaving a review below.

"

Deals in: Cars
Manufacturers: Ford
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
13 reviews2.6 out of 5 stars — Rated Average
Excellent
3
Very Good
1
Average
2
Poor
5
Terrible
2

Add Review


Contact Information

Address

TrustFord Wilmslow
A34 Bypass Birrell Way
Wilmslow
Cheshire
SK9 1AE

Get in touch

08435961466
http://www.trustford.co.uk/contact-us/70/wilmslow/

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

30%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About TrustFord Wilmslow

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Working with Car Dealer Reviews

We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month.

Learn more about how our service works below.

Find out more