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We had an appointment to test drive a car. When we arrived we were told the salesman with whom we had an appointment with was off for the weekend, if we would wait 10 or 15 minutes they would find someone to take us out in the car we wanted to buy. After 40 minutes we left and will buy our car elsewhere.
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Order form, insurance cover and trade in form had errors. Drove away from TrustFord Wilmslow uninsured. Front sensors ordered but not fitted. Service did it. Late delivery. Collected car and rammed by ford employee in company car on ford forecourt. Driver distracted, not looking. She ran away. Details from sales dept. Driver hiding. Ford say 50:50. No way. 5 days old, 210 miles. Weeks of delay. Car returned but paint work wrong. Nasty Sales Manager pressure to accept. No way. 4 days after more pressure, took car to other Ford dealer paint shop. Spotted faults immediately. Car now in for TrustFotd respray. What a waste of time. Great car, have two.
Very poor experience, unhelpful and not very knowledgeable salespeople
M.O.T on my car only done 17,000 they told me need new indicator Bulbs other have gon white should be orange dont think so £50.00 for Four new Bulbs fitted or it will fail M.O.T total rip off
Terrible experience. Bought a brand new car with over 120 miles on the clock. Lots of issues, salesman, manager and even regional manager not interested in rectification. Very poor overall at Polar Ford Wilsmslow.
I recently had a full service done with Poplar Ford in Wilmslow which cost me £600! Hence my suprise when I had my MoT done a few weeks later and was told that my NSR brake pipe is corroded and it will cost me additional £184! When I asked why it didnt come up during the full service I was promised by the customer team that they will ask and call me later which they never did. So, i followed it up and called & asked them a few days later and was told again, that they will find out and call me which never happened. Now I gave up and will never go there again as they totally lost my trust and their poor customer service.
seen a focus online with 45k,loved the car,pointed out the car had 48.5k got the answer 'well we're not regulated by autotrader'.not too impressed with that but went into the office to talk figures &the sales guy started really aggressive sales tactics-kept trying to sell us guaranteed asset protection insured- he kept asking and pushing this.After saying no about ten times i asked what other way he could understand no,wouldn't budge on price so we got out of there,sales manager tried to stop us leaving.we went back to the runcorn branch&bought there! avoid wilmslow!!!
TrustFord Wilmslow, formerly Polar Ford is a franchised Ford dealership based in Wilmslow, Cheshire. The have a full range of new Ford cars and vans as well as a wide range of approved used models. This dealership offers motability cars and has servicing and parts facilities on site. Business sales are also available and finance options can be arranged. Open 7 days a week.
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Deals in: Cars
A34 Bypass Birrell Way
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Summerfield Village Centre Dean Row Road, Wilmslow, SK9 2TA
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