VW Direct Worcester reviews, Worcester
83% Reviews
replied to
66% Recommend
to friend


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6 reviews from our car dealer reviews community
Leave a review for VW Direct Worcester

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6 reviews from our car dealer reviews community

Leave a review for VW Direct Worcester
Click on the stars to start your review
"King Family"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a 2015 Golf Match in early December for my wife.This car is absolutely immaculate and drives like brand new! In terms of the quality of the people who run and own this business, they are top notch and completely wipe away the fear factor of buying a car. We were offered a PX which absolutely beat the best we had been offered at a car supermarket :-) Initially we spoke to Morgan (daughter) and travelled from Warwickshire to take a look at th vehicle. We were able to test drive the Golf and at no time felt pressurised to purchase the car .... Maybe the frothy coffee from Morgans mum helped a little! The car was available the following day for collection and my wife happily travelled on her own to complete the deal. Previous experience at other dealers, meant we would never of trusted the process without us both being at the collection. This clearly shows the confidence we have in this business. My wife also met Dad/ Hubby and commented on how lovely he was to speak to also. When we need our next Golf, we won't go anywhere else. Massive thanks from the King family.

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Staff from VW Direct Worcester in response to King Family

Hi! Thankyou so much for your review and kind words! it really means a lot to us. When you are ready for your next VW give us a shout! We will have the Lattes ready for you when you arrive! :) Best wishes, Morgan!

"Horrendous service"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would not go to VW Direct in Worcester, obviously helpful at the start as they want to get the sale but as soon as you have signed that dotted line they do not want to know and also go back on their promises. I had issues with the car as soon as I had it, it kept cutting out and kangarooing down the road," just put fuel cleaner in", so I did and then suddenly the warranty is up so they no longer can help although this issue came up when I had the warranty. They also promised a second key, what a palaver that was, "no we don't ever promise that you would get one" isn't it pretty basis these days that you get a second key! I had to go to trading standards for them to finally sort me a second key, but they didn't go and get it I had to drive 35 minutes away to collect the key. I am trying to get rid of the car and thought I would ask them for a value, " sorry your car is too old" so "we buy any golf is not true". Do not go here to buy your car.

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"Leanne mcdonald"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have dealt with vw direct on more than one occassion and they never fail to let us down. Such lovely people to deal with. Cars always excellent condition

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David Sanders from VW Direct Worcester in response to Leanne mcdonald

Hi Leanne, Thank you so much for your review! we hope to see you in the future for more! Best Wishes, All at VW Direct.

"Rachel"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having just bought a car from VW direct, I can't recommend them highly enough. Dealing with them was a breath of fresh air! The 2nd hand car market can be a stressful and daunting experience but they made it so easy and hassle-free. I really like that they're VW specialists as they really know their cars and the quality is evident in the stock they hold. I wouldn't hesitate in recommending them to anyone and i'll definitely be returning again the next time I change my car.

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David Sanders from VW Direct Worcester in response to Rachel

Hi Rachel! Thank you so much for your review it is highly appreciated! We hope to see you again in the future for your next one! Best Wishes, All at VW Direct :)

"one disappointment after the next"
2.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the moment i brought the car i had nothing but problems. One after the other. I'd ring up was told "just to drive it around, hopefully it will go away". Well, the problems stayed. Eventually they took the car to their garage and "fixed" the problem at my cost. Sure enough another problem arrived which cost me well over £500 and no transport for a week!! The cost of the car included the second car key which i was promised again and again and again. And sure enough was never received. So at further cost to me once again i had to by a second car key. Im not saying every car is going to have problems but think twice before buying a car from here. Make sure you do your research.

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David Sanders from VW Direct Worcester in response to one disappointment after the next

Hi there, we are not sure who this as we have not heard any complaints of work that has been completed by ourselves and not been satisfactory, but we are very upset you have not come back to us with this re occurring problem. Please can you contact us on the office number of 01905 380196 and we will look in to this immediately for you. Best wishes, David Sanders

"Happy Happy Happy"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Always nervous when buying a used car but in this case it was a truly hassle free and pleasurable experience. Couldn't recommend them highly enough if you're after quality.

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David Sanders from VW Direct Worcester in response to Happy Happy Happy

Hi, We thank you so much for your review and we hope to see you sometime in the future for another! Best Wishes, All at VW Direct :)

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Dealership Information

As specialists across the Volkswagen range; VW Direct Worcester sell these popular cars to people across the Worcestershire area. Golf and Polos are often seen in their stock and whilst they specialist in Volkswagen they do also sell Audi and Skoda cars from time to time too. Finance and part exchange is also available on site. 

Deals in: Cars
Manufacturers: Volkswagen
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
6 reviews4 out of 5 stars — Rated Very Good
Excellent
4
Very Good
0
Average
1
Poor
1
Terrible
0

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Contact Information

Address

VW Direct Worcester
Alcester Road
Flyford Flavell
Worcester
Worcestershire
WR7 4DB

Get in touch

07514 544500
http://www.vwdnational.co.uk

Opening times

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Dealership Statistics

66%
Would recommend this dealer to family and friends
83%
Thought the dealer was knowledgeable and helpful
66%
Thought issues were resolved quickly and easily
83%
Percent of reviews responded to by this dealer

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Additional Information About VW Direct Worcester

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