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This is a complaint about the service i received from VW Slough. I took my car in as the headlight was not working, and i was charged £20 for a replacement bulb which did not fix the issue. I was also told that the fuse had been checked and was fine. I was then advised i would have to bring the car in for diagnostics. However, i was travelling away so explained i would get it fixed with my local VW. The local branch checked the car and explained it WAS the fuse and there was no need for diagnostics. I was left embarrassed as i was under the impression that the fuse was fine. I am now angry that VW Slough were going to charge a diagnostic fee for NO REASON.
Had car for service and although promised to book into worshop and there was no communication that the car would not be ready until the evening of the working day the car should have been ready. The car stayed for two weeks there. When picking up the car they were very unhelpful and there was a long waiting time. We now have another issue and the car needs to go back just days after a very expensive repair and an inspection service.
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