Rude. Unprofessional. Never experienced such behaviour from sellers before. Gave us a new MOT for the car we purchased - thanks for that! Shame that the car shouldn’t have passed the MOT in the first place! tried to call about the car but they are ignoring all our calls. recommendation? stay away as WMS Motor Group are so dodgy.

I have the star 4 warranty with wms motor group and this is a complete waste of money , steering fail due to oil leak and steering motor fail, no pay out on oil leak, no oay out on motor fail when the policy covers it.they have ignored my email for a week now. Unable to give me an example of a steering fail when they have paid. No electrical and no mechanical parts are covered at this point so what other parts are in a car? Dont waste your money with them shame i have to give even 1 star in this review.

Now called used toyota motor specialists in hanwell.

Absolutely appalled by this 'company'. Lied about the MOT, mileage, full service history. Showed up with my dad and the dealer didn't even bother turning up and there was no service history. Spoke to him on the phone where he used strong and offensive language instead of apologizing. No legitimacy about any aspect of this so called business. Got the car home and serviced, the problems have come to the outrageous cost of £500. Only got this car yesterday. Used to be called WMS now 'used toyota motor specialists'. Police and relevant motoring regulation bodies have been informed.

I called them to check the Suzuki Alto which was advertised on the autotrader website. At the first instance he was clearly not interested and told me to come with the booking deposit of £300 so that I can drive away the same day. When I told him I am coming from my work place and could be slightly delayed, he was clear he would have to shut "on-time" . Later , I followed up with him and he never responded to calls or text messages. As per his advert on autotrader , he does mention that he is available on Sundays as well. When i just decided to drop by , first of all the cars are all parked in a highly questionable area and no one was around . The place looked spooky and we just decided to head back. I would never recommend this dealer and would caution you if you decide to deal with this company.

VERY BAD CUSTOMER SERVICE FROM START TO FINISH, VERY RUDE SALES STAFF. Mukhtar aka Max the main owner supposedly gave me a 3 month warranty and sent an email to my phone, he then took my phone and wrote a 5 star review on is page on Auto trader which has a very good rating and deleted my emails and invaded my privacy, when asked as to where the email had gone he said that it had gone back to him and he sorted it. WMS Group have now changed their name to 'Toyota Car Specialists' based in Southall. When arriving at garage his signs had been taken down.

What a bad experience with this dealer in Hanwell , known as Used Toyota Motor Specialists now , previously WMS MOTOR GROUP. Person on the phone was not interested. Texted me a different address to view the car , then said he cannot guarantee the car will be there. No fixed address / website can be found on search. Also most their reviews says 'THANKS GUYS' , how interesting? Ruined my day off I took from work thinking I will be viewing a car today. Why show attitude to your potential buyers? Why?

Ten year old micra,2000 miles only,just like new,inside and out,faultless.Salesman did'nt try to sell it to us,he was that confident it would sell.You don't find cars like this on general sale.Very chuffed.

If it would be possible I would rated them 0 stars or probably even less than that. Please beware of this scam seller. Bought a car recently (less than couple of weeks back) and as soon as the car went into service last week had been reported with the following problems - 1) Boot Lock warning on the dash, 2) Heater only works at top speed settings and 3) Rubbing / Whining sound coming from the engine bay. When called in (Name of the person I spoke - Max) and explained them the situation he quickly denied that the car has been even sold by them. He mentioned that the car is not from their fleet (rubbish...) When asked to talk politely they just disconnected the phone. Please avoid doing business from these.

We recently purchased a car from WMS and it was advertised as having a full service history with the dates the of each service listed in the advert. Upon sale, we received the car with no service history and only 1 key, despite the car to have been advertised as covering 17,000 miles. After numerous occasions in trying to contact the seller, we eventually got through to "Carlos" and he would just say he will have a look for it and get back to me. This cycle kept on repeating itself and it became so very obvious that everything he was saying was all lies. He was threatening, rude and obnoxious on the phone when trying to solve what would have been a simple answer... either a yes or no if the car has history. DO NOT BUY ANYTHING FROM THIS COMPANY, THEY MIS-SOLD A CAR AND WITHOUT HISTORY IS EASILY WORTH £1,500 LESS!!!