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47 reviews from our car dealer reviews community
Leave a review for Apsley Van Sales

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47 reviews from our car dealer reviews community

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"Very good people to deal with"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have dealt with Reece when purchasing new Nissan Navara track for our company at the beginning of January. From the initial enquiry, through out arranging finance deal with their recommended company Close Brothers and till collection of vehicle , I can not fault the service. Track came out of their gate fully valeted, with few extras fitted as gesture. Few day later we we had a small fault with one parking sensors and Reece have arranged an check-up appointment with nearby Nissan dealer to have it checked. We would not hesitate to go Apsley for another vehicles in future.

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+0 Found this review helpful
"Great service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service, knowledge and time given. Went to main dealers and got frustrated with all the babble! Bought a car here within hours as just felt right.

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+3 Found this review helpful
"AUDI A5 CONVERTABLE"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Reece and Paul are very helpful and was a pleasure doing business with them very easy transaction and car is spotless would recommend 5 star service

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+14 Found this review helpful
"AWESOME DEALERSHIP HIGHLY RECOMMENDED "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a new Nissan Navara Trek-1 from Paul at Apsley van sales and I must say with all the vehicles ive purchased over the many years I have never come across such a more welcoming and knowledgeable dealer along with Reece his sales manager. These guys were amazing and made everything such a pleasure to do business with! I will be returning time after time for any vehicle purchase in the future Cheers guys.

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+18 Found this review helpful
"Brilliant vehicles & great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After looking at a brand new Navara direct from Nissan I saw the exact same model with all my required extras for considerably less at Apsley Van Sales with just delivery miles on the clock. Reece & Paul were both very knowledgeable about the vehicles and were not pushy at all when it came to decision time. On collection day, the vehicle was freshly valeted and immaculately presented. Reece took the time to show us around the sat-nav & entertainment system which saved a lot of reading! I am delighted with not only my purchase but the whole process with Apsley Van Sales. They have an excellent stock of well priced vehicles and are easy to deal with. I would thoroughly recommend them and will certainly use the guys again for any future needs

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+33 Found this review helpful
"Quality service, Highly recommended!!!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic service provided by Apsley Van Sales. Both Reece and Paul made the process and experience completely stress free. As soon as i walked on site they were attentive and really listened to what my needs were, resulting in providing me with an excellent Vehicle that i have not been disappointed with. I would highly recommend them and will definitely be returning for future needs. Thank you both for all you help.

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+26 Found this review helpful
"Great Business to deal with"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a Nissan Navara from Paul and Reece at Apsley my wife and I were very impressed and we would not go anywhere else to buy another vehicle. The guys really know their commercial vehicles and nothing was too much trouble we got exactly what we were looking for and would have no hesitation in recommending to family friends or anyone else that wants a reliable honest and knowledgeable business to deal with.

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+50 Found this review helpful
"Nissan Navara - Excellent Service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I came across Apsley Vans purely because they had such a good deal on Nissan Navaras and were one of the few dealerships who actually had them in stock. So I'd read no reviews of any dealerships and met Paul and Reece completely out of the blue. From start to finish they were nothing but helpful and provided an excellent service, they were extremely patient even when I managed to mess up the financial payment. I don't buy new cars very often, but for the next one I'll be calling them.

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+54 Found this review helpful
"Lives up to the stereotypical car dealer"
2.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I sadly had the misfortune to be taken in by Aspley Van Sales recently. Initially they seemed great. Friendly, helpful and honest enough. Sadly I now feel very differently. I was told that the part exchange for my vehicle was so low because it would be being sent straight to 'trade'... it is now on their website for 50% more than they gave me. Having agreed to go for finance to pay the balance, I then started to receive calls from A Plan insurance. They initially told me it was the finance company that had given my details and then that it was the dealer. Keeping in mind I had not given permission for my details to be handed out, someone somewhere was lying and breaking the law. The sales guy seemed to think that telling me his girlfriend had been bombarded with calls when they organised finance for her would make me feel better about it. When I collected the car, I had to sit and listen to the Director tell a customer how he had put all sorts of extra items in the back of his van as he had spent so much with them. In my van... a cheap air freshener. I appreciate I was spending less than the other guy, but a hell of a way to make a customer feel special. Finally, I was told that I would receive a call in a week or two to check all OK... still nothing nearly six weeks later. All in all, Apsley Vans live up to that age old stereotype of used car dealers... Not a nice experience.

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+0 Found this review helpful

Apsley Van Sales from Apsley Van Sales in response to Lives up to the stereotypical car dealer

Dear Dean, Thank you for submitting your review. We are disappointed that you feel we acted in any other manner than professionally throughout your experience with Apsley Van Sales . We take pride in our business and our reputation and how our vehicles are presented which are to the highest standards. We take extra care and patience in how we deal with every customer, unfortunately I feel that your account of your experience of what happened and how you described the situation is incorrect and misleading. We valued your part exchange based on the current market, which at the time you agreed on. We had to prepare your vehicle to our standards for retail. However based on the figure we gave you for your vehicle to what we sold this for was no where near a 50% mark up. In regards to A-Plan calling you, there was a call made in your presence where the director of Apsley Van Sales made a complaint stating he did not want any calls to made to our customers that took finance through us. With regards to your interpretation of special treatment or cost of vehicles being purchased, this was in fact the Director explaining to the another customer his vehicle had been ordered with additions extra's from new. This was not down to special treatment nor the cost of the vehicle. We are sorry that you chose to leave a negative review on car dealer reviews as we don't feel this fully reflected the situation. Kind regards Apsley Van Sales

"MERCEDES C63 AMG"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent customer service from Paul Jones and Reece. The puchase and part/exchange was seamless and both Paul and Reece went to extra lengths to provide exceptional after sales service. I will return for my next purchase and recommend Apsley Van sales to any customer who is looking for a customer service carried out with integrity and honesty, Dr Kumar

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+51 Found this review helpful
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Dealership Information

Apsley Van Sales is an Independent dealership that is based in Hemel Hempstead. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
47 reviews4.7 out of 5 stars — Rated Excellent
Excellent
42
Very Good
2
Average
1
Poor
2
Terrible
0

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Contact Information

Address

Apsley Van Sales
London Road
Hemel Hempstead
Hertfordshire
HP3 9SE

Get in touch

http://www.apsleyvansales.co.uk

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Dealership Statistics

91%
Would recommend this dealer to family and friends
93%
Thought the dealer was knowledgeable and helpful
92%
Thought issues were resolved quickly and easily
2%
Percent of reviews responded to by this dealer

Additional Information About Apsley Van Sales

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Directors: XXXXXXXXXX
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