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72 reviews from our car dealer reviews community
Leave a review for Apsley Van Sales
Leave a review

72 reviews from our car dealer reviews community

Leave a review for Apsley Van Sales
Leave a review
"Quality service, Highly recommended!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic service provided by Apsley Van Sales. Both Reece and Paul made the process and experience completely stress free. As soon as i walked on site they were attentive and really listened to what my needs were, resulting in providing me with an excellent Vehicle that i have not been disappointed with. I would highly recommend them and will definitely be returning for future needs. Thank you both for all you help.

"Great Business to deal with"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a Nissan Navara from Paul and Reece at Apsley my wife and I were very impressed and we would not go anywhere else to buy another vehicle. The guys really know their commercial vehicles and nothing was too much trouble we got exactly what we were looking for and would have no hesitation in recommending to family friends or anyone else that wants a reliable honest and knowledgeable business to deal with.

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+74 Found this review helpful
"Nissan Navara - Excellent Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I came across Apsley Vans purely because they had such a good deal on Nissan Navaras and were one of the few dealerships who actually had them in stock. So I'd read no reviews of any dealerships and met Paul and Reece completely out of the blue. From start to finish they were nothing but helpful and provided an excellent service, they were extremely patient even when I managed to mess up the financial payment. I don't buy new cars very often, but for the next one I'll be calling them.

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+77 Found this review helpful
"Lives up to the stereotypical car dealer"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I sadly had the misfortune to be taken in by Aspley Van Sales recently. Initially they seemed great. Friendly, helpful and honest enough. Sadly I now feel very differently. I was told that the part exchange for my vehicle was so low because it would be being sent straight to 'trade'... it is now on their website for 50% more than they gave me. Having agreed to go for finance to pay the balance, I then started to receive calls from A Plan insurance. They initially told me it was the finance company that had given my details and then that it was the dealer. Keeping in mind I had not given permission for my details to be handed out, someone somewhere was lying and breaking the law. The sales guy seemed to think that telling me his girlfriend had been bombarded with calls when they organised finance for her would make me feel better about it. When I collected the car, I had to sit and listen to the Director tell a customer how he had put all sorts of extra items in the back of his van as he had spent so much with them. In my van... a cheap air freshener. I appreciate I was spending less than the other guy, but a hell of a way to make a customer feel special. Finally, I was told that I would receive a call in a week or two to check all OK... still nothing nearly six weeks later. All in all, Apsley Vans live up to that age old stereotype of used car dealers... Not a nice experience.

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+0 Found this review helpful

Apsley Van Sales from Apsley Van Sales in response to Lives up to the stereotypical car dealer

Dear Dean, Thank you for submitting your review. We are disappointed that you feel we acted in any other manner than professionally throughout your experience with Apsley Van Sales . We take pride in our business and our reputation and how our vehicles are presented which are to the highest standards. We take extra care and patience in how we deal with every customer, unfortunately I feel that your account of your experience of what happened and how you described the situation is incorrect and misleading. We valued your part exchange based on the current market, which at the time you agreed on. We had to prepare your vehicle to our standards for retail. However based on the figure we gave you for your vehicle to what we sold this for was no where near a 50% mark up. In regards to A-Plan calling you, there was a call made in your presence where the director of Apsley Van Sales made a complaint stating he did not want any calls to made to our customers that took finance through us. With regards to your interpretation of special treatment or cost of vehicles being purchased, this was in fact the Director explaining to the another customer his vehicle had been ordered with additions extra's from new. This was not down to special treatment nor the cost of the vehicle. We are sorry that you chose to leave a negative review on car dealer reviews as we don't feel this fully reflected the situation. Kind regards Apsley Van Sales

"MERCEDES C63 AMG"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent customer service from Paul Jones and Reece. The puchase and part/exchange was seamless and both Paul and Reece went to extra lengths to provide exceptional after sales service. I will return for my next purchase and recommend Apsley Van sales to any customer who is looking for a customer service carried out with integrity and honesty, Dr Kumar

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+71 Found this review helpful
"VAUXHALL VIVARO SPORTIVE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my Vauxhall Vivaro from Apsley Van Sales. Great customer service before and after the sale. Have recommended to friends and colleagues!

"My VW caddy"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you buy a van from Aspley Van Sales you can totally trust that you will be getting a great van in perfect condition everything has been taken care of to get you that perfect product , Paul works really hard to make sure that all his vehicles are 100% spot on like new. Also he does his best to get you the price you want for your "trade in" and the whole deal from start to finish leaves you feeling pleased that a dealer hasn't had your pants down around your ankles. I wouldn't go anywhere now. Andy.

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"Excellent Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a VW T5 from Apsley, Paul and Reece were great. Their customer service is second to none and their vans are mint. I would recommend them to anyone.

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+81 Found this review helpful
"VW caddy DSG"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Top service good to deal with people who go the extra mile will be going back to them when I need another van.

"Isuzu Blade pickup "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my 3rd vehicle I've purchased from Paul. Customer service is always 100% Vehicles are always spotless on collection. I highly recommend Apsley van sales

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+84 Found this review helpful
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Dealership Information

Apsley Van Sales is an Independent dealership that is based in Hemel Hempstead. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
72 reviews4.8 out of 5 stars — Rated Excellent
Excellent
65
Very Good
3
Average
1
Poor
2
Terrible
1

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  • Contact Information

    Address

    Apsley Van Sales
    Unit 1 Apsley Business Centre 233 London Road
    Hemel Hempstead
    Hertfordshire
    HP3 9SE

    Get in touch

    01442 768019
    http://www.apsleyvansales.co.uk

    Opening times

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    Dealership Statistics

    91%
    Would recommend this dealer to family and friends
    1%
    Percent of reviews responded to by this dealer

    Additional Information About Apsley Van Sales

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
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