Birkbrow Motor Company reviews, Redcar
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10 reviews from our car dealer reviews community
Leave a review for Birkbrow Motor Company

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10 reviews from our car dealer reviews community

Leave a review for Birkbrow Motor Company
Click on the stars to start your review
"Fantastic customer service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Traveled from Bridlington to look at a car and was well worth the journey. All the cars were in pristine condition and the customer service was outstanding from John and his team . We left very happy and picking our new car up next week.

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+2 Found this review helpful

John from Birkbrow Motor Company in response to Fantastic customer service

Thank you for making the journey to visit us and buy your new car. Hope you have many years of good service from it.

"raymond buxton"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Over the years I have bought 6 cars from BIRKBROW MOTORS apart fro a couple of minor things,i have never had any problems.Always dealt with john at BIRKBROW MOTORS.All the cars,apart from a few part Xs,are very low mieage less than 3 to 4 years old. Come with 12months M.O.T. Service history and full documentation.You do not get any pressure to buy from BIRKBROW MOTORS,which I like,all staff very helpful,just let you do your own thing,not like some other dealers.I have no problem recommending,BIRKBROW MOTORS to buy a good second hand motor.

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+2 Found this review helpful

John from Birkbrow Motor Company in response to raymond buxton

Dear Raymond, many thanks for your positive review and recommendation, and of course for being one of our best customers! Glad you have found our service helpful.

"David"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I travelled up from London to collect my new 3 year old car with 2000 miles on the clock. The train station was a very short walk to the car site. I am delighted with my new car and the people at Birkbrow Motor Company are lovely to deal with.

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+2 Found this review helpful

Deborah Beckett from Birkbrow Motor Company in response to David

Dear David, thank you for your review. Glad you are happy with your car and that you had a good experience of buying from us. We hope we can help you again in the future.

"Tony"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a BMW 318d saloon from this dealer to replace another 3 series that I also bought from them and had owned for over 8 years. My new car is very low mileage and is pristine inside and out. The car had been prepared to a high standard and I have had no problems with it. If you are looking for a clean low mileage car that will give you many years of service then I can recommend this dealer without hesitation based on my personal experience of buying from them.

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+2 Found this review helpful

Deborah Beckett from Birkbrow Motor Company in response to Tony

Thanks Tony for your review and recommendation. Glad you were happy with your car.

"Debbie"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a 61 Ford Focus with only 2900 miles, my third car bought from Birkbrow Motor Company. As a lady buyer it can be quite daunting walking into a garage, but as usual Paul and the team were professional and courteous, and really listened to what my requirements were. There are no pushy salesmen, no salesman waffle, everything is very straightforward. Thanks again to Paul and staff, especially John who was very patient. I shall no doubt be returning in the future for car number 4.

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+3 Found this review helpful

Deborah Beckett from Birkbrow Motor Company in response to Debbie

Dear Debbie, thank you for your excellent review. We look forward to seeing you again in the future.

"AJandDJ"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having had issues with an earlier car (Review on this site of the Fiesta) I can honestly say the Birkbrow Motor Company have redeemed themselves. My parents were looking for another car so we decided to 'test the waters' and have a look. Thankfully the salesman We had previously had problems no longer works there, Karl. As it turns out this idiot had been fired in May, a con artist to say the least. Any body else who has had a stand off with bloke please do not judge Birkbrow with a nagative standpoint now. My parents purchased a lovely 12 plate Fiat Panda and the service is, I'm happy say once again superb. Now running with the original owner Paul and his wife. Paul made a cracking deal with my Mum and Dad and I would hesitate to go back and purchase another vehicle off Birkbrow Motors again. Ten out of ten.

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+2 Found this review helpful

Deborah Beckett from Birkbrow Motor Company in response to AJandDJ

Thank you for your positive review. We are sorry for your earlier bad experience of buying from us. Glad you were prepared to give us another chance to redeem ourselves and show you that customer satisfaction is what we are in business for. We hope that you will come and see us again in the future when looking for a car.

"Yarm"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

recently purchased 2 cars from birkbrow for my wife an daughter and we have all been more than satisfied and pleased with our buys. We had never bought from this garage before so we were a little apprehensive to begin with but within a very small amount of time we knew we had made the correct decision. alot of nice cars with very down to earth (non pushy) salesman. will definetly buy from this garage again

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+2 Found this review helpful

Deborah Beckett from Birkbrow Motor Company in response to Yarm

Thank you for your review and glad you were happy with the cars you have bought from us. Hope to see you again in the future.

"michael"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

just bought a nice little car for my son from birkbrow a few weeks ago. i cannot fault the garage one bit. we found there staff very helpful very knowledgable and very patient. as my son could not decide which car he liked. we bought from birkbrow because they came highly recommended from some of my work mates and will have no problem buying from them again. good people selling good cars

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+2 Found this review helpful

Deborah Beckett from Birkbrow Motor Company in response to michael

Dear Michael, many thanks for your review and five star rating and sorry for the delay in responding. We look forward to being able to help you with buying a car again in the future.

"whitby w"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

having read these negitive reviews i would like to say myself and my family have bought 6 cars in the last 10 years off this garage and had no problems at all with our cars we have allways found the sales staff there very helpfull would recomend anybody to buy.

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+2 Found this review helpful

Deborah Beckett from Birkbrow Motor Company in response to whitby w

Thank you for your review. We are glad that you have been happy with the cars you have purchased from us over the years. Hope to see you again in the future.

"Rj"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a 09 Ford Fiesta 1.4 Tdci with 23,000 on the clock, a very clean and smart car. I also had the Guardx paint treatment applied upon purchase (£300 worth). From day one I had issues with the vehicle, struggling to pull away uphill and a lack of power. Reported to Birkbrow several times who told me to go to various garages to get sorted. Six months in I have a new turbo fitted (on the advice of Ford as the original had been tampered with by previous owner) and still having the same problems. Birkbrow have, throughout this time been very unhelpful and quite willing to pass the blame onto other parties. This car is the fifth purchase from them, as my parents have also had 3 cars from them. I will not buy another car from them, and would seriously advise other buyers to do the same. They have not wanted to know once I had reported the problems about the fiesta. Very unhelpful and a disgusting attitude towards a loyal customer. Appalling service. Avoid at all costs.

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+0 Found this review helpful

Deborah Beckett from Birkbrow Motor Company in response to Rj

My husband Paul and I are extremely sorry for your bad experience as we had previously enjoyed a good relationship with you and your family. Atthe time you purchased this vehicle, the business had been taken over and was not being run by ourselves. We acquired the business back after an 8 month period and over the years that we have run this business have sold over 10,000 vehicles without a single negative review. We pride ourselves on sourcing only the very best cars, many direct from Motability, and have customers who return time after time and won't go anywhere else.

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Dealership Information

Birkbrow Motor Company is used car dealership based in the North East. Having recently moved premises from Saltburn by the Sea to Redcar, this second hand car dealer are now stocking over 50 cars at any one time. Birkbrow Motor Company offer services on site which include part exchange, free HPI checks and a range of warranties for your new car. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
10 reviews4.7 out of 5 stars — Rated Excellent
Excellent
9
Very Good
0
Average
0
Poor
1
Terrible
0

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Contact Information

Address

Birkbrow Motor Company
Corporation Road
Redcar
Cleveland
TS10 1EN

Get in touch

01642 497416
http://www.birkbrowmotorco.co.uk/

Opening times

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Dealership Statistics

90%
Would recommend this dealer to family and friends
90%
Thought the dealer was knowledgeable and helpful
100%
Thought issues were resolved quickly and easily
100%
Percent of reviews responded to by this dealer

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Additional Information About Birkbrow Motor Company

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