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26 reviews from our car dealer reviews community
Leave a review for Blackbird Crossroads Motors Ltd
Leave a review

26 reviews from our car dealer reviews community

Leave a review for Blackbird Crossroads Motors Ltd
Leave a review
"Ford focus estate "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First class service I would recommend to any one these guy bend over backwards to accommodate you needs I had my car delivered no assle or fuss

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"Great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great customer service from start to finish especially Ray he was very efficient even during these covid regulations everything was handled very smooth. I would recommend this company to all.

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+0 Found this review helpful
"Kia Ceed"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely shocking service from complete con artists! Totally ripped my sister off with her car purchase. Lied about tax, conned her with part exchange on her car where actually ended up getting £1 for it! Someone had done a bodged paint job on whole front of car when we queried this they denied it was ever there and blamed us! Rude, unprofessional, complete con artists! Buyers stay well clear of these dealers! Wish we’d read reviews first!

"lied about part x values "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not use this garage

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"Terrible! Don't buy from this dealership"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a 2015 Astra from this garage in October 2020. In December, whilst driving on the motorway the entire rear bumper fell off. Thankfully, no other vehicles were involved, and nobody was hurt I approached the garage for a free repair as per my rights under the Consumer Rights Act 2015 - the car should be "of satisfactory quality" (which includes "safe") and "fit for purpose" - such as driving on the motorway. However, garage is refusing to perform repair - or to even enter a conversation regarding their responsibilities Terrible after sales "care". There are plenty of other dealerships from which to buy a car that don't have a single negative review. I wouldn't buy a car from here if I'd seen the other reviews first

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+1 Found this review helpful
"Aftercare is shocking"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car lastweek, paid £200 to have it delivered 150 miles away. The car is filthy, the MOT has only 5 month left. The wheel bearing has gone, the car judders at 60mph, thers a a cap missing from the bumper. It was advertised as £30 a year tax, its actually £179. Phone to tell them as they do not reply to messages and they were not even bothered atal. Told me if i want it looked it i have to take it the 150 miles back to them, no apologies made. Stay away people

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+2 Found this review helpful
"AVOID AVOID AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My friend put a £500 deposit down on the 6th Jan... She was told that it would be put “in storage” but the next day realised it was still on the sales court still up for sale... She had issues with the insurance which they said wouldn’t be a problem so the day after asked for a refund of the deposit... She wasn’t told the deposit wasn’t refundable and nothing on the receipt to state it either. She went in and was told they needed to speak to the boss. Everytime she rings up to discuss the refund they say they need to speak to the boss... she was told they had refunded a lady before in the past but was for a financed car. Also realised the bmw wing mirror was cracked and the mirror smashed. Their quick to take the money but then not willing to solve the issue other than say they need to talk to the boss and make excuses several times about him being busy. The sale board was up for 9995 but when questioned was told it should be 6995 and he took it down... When we went in to discuss a refund a board saying 6995 had been put up in the window even though a deposit had been given which rang alarm bells. Just wish had seen all these terrible reviews before. Also to mention on the receipt it says £6,879 so the price has changed three time. Even got one of my friend’s to ring up to see if this car was still for sale and they we’re happy to sell it to them if they paid the full amount on the day. I’d stay well away if I we’re you, some of these reviews seem fake so I’d be careful also strange if you research this company they reply to a lot of reviews saying they have no record of the them 🤬

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+4 Found this review helpful
"Please read, Ford SMAX ST13SKK"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So, after buying this car in June 2018 Drive it from blackbird road to Melton road and the gearbox Malfunction light comes on, phoned them and they said they would fix it. There had the car from July to September and said it has had a new gearbox because it's under warranty. Fast forward December 2018 and the gearbox malfunction light comes on but this time it’s red, not orange which is gearbox transmission malfunction serious. Could not even move the vehicle and know broken down with a family of six stranded. Speak to the garage BCM and they say ring the gearbox specialist in Mansfield, speak to them and they informed me that that have never had this vehicle in there garage EVER!!!! I speak to BCM and they said it has been fixed it cost them £4,000 so I said prove it and they couldnt. No invoice or even bank transfer like they said. So I then have A specialist come out from Ford and they have a look at the gearbox And lo and behold it was the same gearbox sale number first manufactured so BCM had lied and the gearbox was never in looked or fixed, they just cleared the error codes. I have since got the finance company to reject the vehicle as it is unfit for purpose and it is a death trap and I have got my money and the finance of my record but I know see that they have got it back on there website for sale again. I ADVISE ANYONE NOT TO BUY THIS VEHICLE AS THEY HAVENT FIXED IT AND ITS JUST GOING TO HAPPEN TO SOMEONE ELSE. Blackbird Crossroads Motors doesn't care about it's customers or the safety, so keep away from this garage.

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+6 Found this review helpful
"Great, friendly service! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Love my TT Roadster! Was a smooth process. Friendly but not pushy approach. would recommend using Blackbird Crossroads Motors.

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+0 Found this review helpful
"great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

very helpful, I would recommend this garage to anyone

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Dealership Information

Blackbird Crossroads Motors Ltd is an Independent dealership that is based in Leicester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
26 reviews3.4 out of 5 stars — Rated Average
Excellent
13
Very Good
4
Average
2
Poor
0
Terrible
7

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Contact Information

Address

Blackbird Crossroads Motors Ltd
1 Blackbird Avenue
Leicester
Leicester
LE4 0AD

Get in touch

0116 2627695
https://www.my-1bcm.co.uk

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Dealership Statistics

61%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Blackbird Crossroads Motors Ltd

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