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37 reviews from our car dealer reviews community
Leave a review for Cars R Us Aberdare (CLOSED DOWN)
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37 reviews from our car dealer reviews community

Leave a review for Cars R Us Aberdare (CLOSED DOWN)
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"Bad aftercare"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a BMW from Cars R Us Aberdare in July. The car was clean and in good condition. However, not long after purchase the differential went on it. The dealership have tried to make out like it's my fault but I have spoken to other mechanics who have said that there's no way I could have caused it. I am not happy with the level of after care i have received from this dealership and I would not recommend them or use them again.

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+5 Found this review helpful
"Bobby boy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found the staff and the owners more than helpful, they kept their word and you can not ask for more than that. I would reccomend this company

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"Poor customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very bad customer service. Car was sold with no parcel shelf or towing eye I drover over 90 miles for the car and they are not willing to help and are saying that I must have lost the parcel shelf on the way home.I would not recommend this dealership at all they were really unhelpful.

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+1 Found this review helpful
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"Poor customer service"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a vehicle from this dealership in June. The vehicle had issues which the warranty have covered but the car was not ready on the day that I was supposed to collect at and the dealership have very poor communication skills and no interest in customer service. i would not recommend this dealership.

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"D Jones"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car in March 2016 a lovely 207 then they told me I couldn't have the car a sphere was too much work needing to be done. That was fine...then they said they'd give me a full refund apart from £50 that I paid on card and would send me a cheque for £50. That was also fine. But I never got my cheque. After trying to contact them numerous times They kept fobbing me off. So I would never go to this place for a used car and I urge other buyers to avoid this awful car company if you don't want to be treated like me.

"Aled"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Ford Focus from here 2 days ago and the service was amazing, couldn't ask for any better. Would defiantly recommend.

"Anon"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is not a professional outfit. There is no pride in the premises or more importantly the vehicles for sale - that speaks volummes. You will see cars that are dirty with the poorest standard of cover-up paint jobs which should make you worried about whats under the bonet. I test drove a car I was actualy collecting only to find masses of covered up issues - to only then be persuaded that its just minor stuff. It absolutely wasn't. Listen people - we work hard for our money, don't spend it here, don't waste your time thinking or debating on buying a car from Cars R Us Aberdare. I drove a long way across the bridge after lots of questions over the phone to only find complete dissapointment and lies. It shouldn't be allowed. Avoid at all costs.

"Happy customer"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Ford Focus from CARS R US Aberdare, friendly sales staff and professional after care advice provided as expected. Would recommend.

"Anonymous"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought car had issues then they Over charge for work that was not carried out in thier auto electricians avoid at all costs!!!! Terrible service!!!!

"Brownie"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

To anyone looking to purchase a new car please read my review I'm going to honestly inform you what this garage is exactly like. I don't review anything as a general rude but I feel compelled to write a review on cars r us. I have been toying with the idea of changing my car for ages and have always found a reason not to and to walk away! I'm not easy to please and working in sales myself I don't fall for any pitter patter sales pitch . I was met my Anthony who is anything from a stereotypical car sales man he was so pleasant and helpful he honestly couldn't have been more professional and friendly! He's amazing he deserves a pay rise and is a asset to to garage! He was more like a friend helping you than trying to sell to you he was also understanding and helpful. This brings me on to the owner I think his name was Jamie he was efficient friendly and helped get everything sorted! The cars in this garage are top notch ! I had a sline A4 and it's amazing I'm so pleased ! The quality of cars here are awesom ! All top end and ultra great prices ! The trades men here are honest and friendly and the cars and pricing are amazing ! I honestly would tell anyone to go here you will be so pleased ! Any negative reviews you read are unjust please believe me I'm a hard work 23 year old who's a bit of a petrol head who works in sales I'm probably the hardest person in the world to please !! And I'm more than pleased !!

Jean in response to Brownie

They were on BBC, they owed money for bad dealership....the negative reviews are not lies but genuine customers who have been stung by Cars R us. Your write up however comes across as the garage owner/staff or family trying to undo damage....it didn't work. Only good trading will remove negative reviews

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Dealership Information

Car Dealer Reviews has been informed that Cars R Us Aberdare has closed down and is no longer trading.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
37 reviews3.1 out of 5 stars — Rated Average
Excellent
16
Very Good
2
Average
2
Poor
9
Terrible
8

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  • Contact Information

    Address

    Cars R Us Aberdare (CLOSED DOWN)
    Canal Road
    Aberdare
    Rhondda Cynon Taff
    CF44 0AG

    Get in touch

    01685 881182

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    Dealership Statistics

    40%
    Would recommend this dealer to family and friends
    2%
    Percent of reviews responded to by this dealer

    Additional Information About Cars R Us Aberdare (CLOSED DOWN)

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