2% Reviews
replied to
40% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


37 reviews from our car dealer reviews community
Leave a review for Cars R Us Aberdare (CLOSED DOWN)
Leave a review

37 reviews from our car dealer reviews community

Leave a review for Cars R Us Aberdare (CLOSED DOWN)
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"never again"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good service when buying but no good after service. Had to wait a week for work to be done after buying it(engine oil leak, bumper scuffs and hanging off, steering wheel changed, air vent, scratches buffed out). I finally get the car. The bumper aint been fixed tidy and scratches still there, week later starts smelling very strong of urine init so phones them up and books it in for valet only to get up there (1 hour away) and get told their valeter was off and that i will have to wait 3 days now and the salesmans attitude was stinking and also found fag burns in front and rear seats, cd player dont work, rear wiper not working and its using oil some how. I will NOT be buying from here again. And a car finance company were saying its trust worthy car sales to deal with so thanks (NOT). Stay clear!

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Maria darch"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car pointed out what I wanted done to car, MOT, service etc. A few days and the car was ready for me to drive away. No hassle off car salesman, left to look around at your own leisure. I would recommend, lots of choice!!!!

"Carl snith"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a Ford Focus From there selfs a couple of weeks back brilliant price,brilliant service fully vaulted and fully serviced before I collected the vehicle If anyone is looking for a cheap and reliable car I recommend you visiting cars r us aberdare

"Chris"
3.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

One thing that I don't like is being lied to and this dealer lied to me without needing to. I bought a KA and dealer said it needed an MOT and would put one on the next day. I called to ask and he said all was great and to pick up vehicle up the next day as he wanted to just change the brake pads as they were low when checked. I checked the MOT database to only find it had failed the MOT on suspension and a tyre. Why he did not just say that and say he'll get it sorted is beyond me. When I buy the next car I won't be going back here. No because of the car but if he thinks he can lie to me I have to question what else he lies about. My advise is tread carefully here as if a salesman lies it's best to stay away.

Delyth from Cars R Us Aberdare (CLOSED DOWN) in response to Chris

We apologise for the delay in responding to your comments but it has only recently been brought to our attention. The customers concern was lack of engine power. Our master technician accompanied the customer on several road tests but no fault was evident on any of these occasions. The customer was offered a full refund which he accepted.

"Dai Bowen"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Ford Transit van from this dealership just before Xmas 2015. The van appeared to be sound and in good condition so I agreed to buy it. I noticed x2 tyres were not in good condition so it was agreed that they be changed. The tires were done on the day of collection and I drove the van home. On the way home I noticed the engine management and power train dashboard lights came on. I phoned the dealership to report this and was told it was due to the damp conditions at the time (lies). The next day I got in the van the battery was flat and broken so had to replace this at a cost of £90.00. I phoned a further 4 times to try and get things sorted but could not speak to the salesman who had sold me the van as I was told on all occasions he was out (no phone call returned). By this time I had had enough and sorted the dashboard lights problem myself by getting the EGR valve replaced which solved the problem (£240.00). The next day I went to open the van side door which I found had a defective lock which I have had to replace (£50). The van was advertised with an in car/ van entertainment system which was a standard Ford radio which I was promised a replacement would be sent to me in the new year (Had zero to date). I have now found out that the spare wheel is missing so have had to purchase a replacement wheel too (£45) . Although the van is in great condition the after sales service of this company is non-existent and I would recommend anyone thinking of buying a vehicle from this dealership think before buying.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"ford focus"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a few niggly issues with the car but Cars R Us responded well and took care and fixed the faults, they even offered to come and collect the car. Other than that everything went very smoothly, they were patient and answered all my questions.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Uhappy customer of cars r us"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where do I start? At the beginning of the buying process I was fairly happy, however they were very hard to get hold of. I rang up and offered £1,900 and they accepted. So I put down a deposit of £200 as I was unable to see the car due to living in Gloucestershire and work commitments. We agreed on collection for the Thursday after I paid a deposit on the Friday. They called us to tell us the car had failed the M.O.T but they will put it right. Everyone's happy at this point. The Wednesday morning I had a call to say that the radio had packed in; and asked me if I minded if they put an aftermarket stereo in; to replace the broken one. I said I was happy for them to leave the current broken one and the new aftermarket one in the car. They Agreed. I rang Thursday and they told me the car won't be ready until Friday late afternoon. My father booked a day off to bring the car up to me as I sold my current car on the Wednesday night and I was left car-less. Luckily work let me borrow a car (I work in a dealership myself) They agreed to pull their finger out and sort the car out for the Friday morning, My father arrived the Friday morning after paying a deposit, insurance paid and my current car sold. To tell us that the car is no longer working properly due to a clutch issue and THEY WERE NOT WILLING TO PUT IT RIGHT. They insisted on giving the deposit back and not to put the problem right and 'couldn't afford to put the problem right' The car was apparently going to Auction. No car. Saturday morning I looked online at similar cars to find that; THE CAR WAS FOR SALE AGAIN and put an advert on Gumtree Saturday morning. What a cheek. No apology off any of the staff. No one was helpful, we had to chase them when it should be the other way round, Unprofessional and dis-functional dealership. I would most definitely NOT recommend this dealership to anybody. Disgusting attitude and awful customer service.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"roy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I visited Cars R Us a couple of months ago after finding the right car through Autotrader, I knew what I wanted so the sale part was very quick, I took it for a test drive to make sure it drove well and from that point on the deal was done and dusted and I picked the car up 2 days later. Great service all round.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Cars R Us customer"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The sale went smoothly enough although Cars R Us could definitely stand to improve their after sales care, they haven't been very helpful in sorting out a fault with the car

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"ki"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where to start, no I wouldn't recommend anyone to by a car here first My partner put a deposit down on a car while we waited for the money to come through and then screen it back online a few days later for sale so I rang to see if they still had it for sale and the gave me a straight forward yes but they did say some one put a deposit ok it but gave me some nonsense about not being able to get hold of the person buying which was a complete lye as I know they spoke to my other half earlier that day. Then 2 weeks after having a car which coz quite a lot it broke on holiday and when rang the warranty to get it sorted to found out they had no recorded even it was supost 2 be a year warranty with the car, rang the garage to find out what to do and got basically told tuf they can't do a lot till the other person can in on Monday even tho this was Thursday's stuck on holiday with a broken car and 2small children, didn't have no home brake down so had to pay over four hundread pounds to be towed home and no offer or apology off of the garage, just oh well the warranty company won't pay for that. Then when we did get home and the car back to the garage they realised it was the warranty companys fault for not setting it up and the garage was going to pay for the labour as a good will gesture the only good thing to come out of this thing but then again keep getting told different days in which it would be ready finally got it back two weeks later, no problems since. Sorry for the long review but it was such a mess and spoiled my family holiday would never go back to Cars R Us in Aberdare and yes they are rude there.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

Car Dealer Reviews has been informed that Cars R Us Aberdare has closed down and is no longer trading.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
37 reviews3.1 out of 5 stars — Rated Average
Excellent
16
Very Good
2
Average
2
Poor
9
Terrible
8

Add Review

  • Submit new information

  • Contact Information

    Address

    Cars R Us Aberdare (CLOSED DOWN)
    Canal Road
    Aberdare
    Rhondda Cynon Taff
    CF44 0AG

    Get in touch

    01685 881182

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    40%
    Would recommend this dealer to family and friends
    2%
    Percent of reviews responded to by this dealer

    Additional Information About Cars R Us Aberdare (CLOSED DOWN)

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more