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Transaction went smoothly the promised to complete repaired and valet car was done in time given The soft surface in the car could have done with a deeper clean seat etc.
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Great service
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I purchased my dream early birthday present to myself a range rover sports my handbrake has a fault on the 7th JUNE 2021the parking light illuminates flashing and a triangle amber/red light and also when the car is fully turned either side left or right an awful noise is heard I completed the required customer care warranty sent it off by recorded delivery it was signed for i have the tracking no and proof but yet Highlander claim to have not received the documents. I constantly call nobody answers that number ever. Please avoid you will eventually regret it
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OJ the sales man was great. Had a few small issues with the car since buying it, but have sorted them my self as since buying the car noone has answered the phone 🤷♂️. One of the problems makes me question the guys that do the mots? But all in all Happy with the buying experience and the car seems great now. Just be nice if they answered the phone.
Reviewer has confirmed their email address
bought a car under a year ago and cost me a lot of money, the day i drove off the dealer the car broke down on the motorway just half an hour later and was told to drive it back so they could diagnose which was supposedly due to the vehicle sitting for too long. when i took to my local tyre garage found out that all four wheels were dangerously damaged on the inside which meant more expenses. i emailed a complained never got a response. Further down the line the car needed new suspension then new handbrake module hand brake cable, new battery , leaky diesel tank, faulty electrics which turned out to be bodged, and it did not end there when the car needed new starter motor, no air conditioning and when i asked on the day of collection i was told that it should work. now the engine is gone. now this leaves me with nearly 4k of expenses , more than 4 years finance to pay and no car to use to even to get to work. all my savings gone, not able to go to work, very very stressful depressing moment
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Matt Bradley in response to absolutely Outrageous
Hi, I'm going through a very similar experience with Highlanders - I wish I'd seen your review earlier. Is there any chance we could talk? I'd like to know the outcome, how things were resolved and any advice you could offer. They took my money and the car back for repair but they are refusing a refund, blanking my emails and calls. Its been 3 weeks since they took my car. Any help would be greatly appreciated. Thanks.
Do not buy a car from this dealership! Worst customer service, will not communicate if you encounter a problem do not waste your money. Quick enough to take your money but then never respond if you have a problem. Avoid guys!!!!
Reviewer has confirmed their email address
Good friendly staff. Easy to deal with. However we do have a fault with the car but I'm sure after dealing with them this will be resolved quickly
Reviewer has confirmed their email address
Great service guys. Bought my car from Highlanders couple of months ago and I can say I am really impressed. Definitely coming back when need a change of car. Recommend to family and friends.
Reviewer has confirmed their email address
Bought A Car Few week's back. Nice easy quick sale with David.
Hughes in response to Great Service
Sold me a car with major fault now refusing to refund staff refusing to help and emails don’t get replied to.
My experience with highlanders was excellent. The customer service with my consultant David was more than I could ask for.. As a company they go above and beyond to help the customer and will keep you wanting more. I would recommend highlanders
Highlanders GB is an Independent dealership that is based in Coventry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Highlanders GB
Lythalls Lane
Coventry
West Midlands
CV6 6FN
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