Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


25 reviews from our car dealer reviews community
Leave a review for Liverpool Audi
Leave a review

25 reviews from our car dealer reviews community

Leave a review for Liverpool Audi
Leave a review
"Worst experience "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After purchasing an Audi flagship model an A8 with only 3100 miles on the clock, from start to finish has been a nightmare, poor service disregard for vehicle, poor workmanship, no responsibility for mistakes, constant delays and excuses, work not carried even after being told it has been carried out, constantly chasing to find out position of vehicle repairs (I must mention that the vehicle never actually malfunctioned all the problems where caused but the dealers lack of customer care and duty of care). After all the BS given by this so call professional outfit, I have regrettably bid farewell to a vehicle that is built to an outstanding quality, but what a shame that the dealers who look after them are not capable of providing the service the vehicle justly deserves. So with a very very negative position I now bid a farewell to Audi and hope never to have the misfortune to have to endure this ever again. Brilliant cars but beware of 3rd rate support and customer service at Liverpool Audi.

"Avoid LIVERPOOL AUDI "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Misleading sales tactics. I'd avoid and go elsewhere. £300 service reduced to £100 and I was asked to remove my negative review which I won't be doing as I have not had any positive outcome to my complaint raised Nov 2017. Remains I'm going. Never set foot at Audi Liverpool if u actually paid me too!! Lack of customer care.

"Very disappointed"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Make sure you have all your agreement in writing, Sales team make false promises when selling. Still waiting to hear the outcome from Audi UK and next stop will be my solicitor.

Get Car Leasing

Reviewer has confirmed their email address

+2 Found this review helpful
"Avoid at all costs"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Audi Liverpool is fine while you are buying the car, once they have your money, forget any customer care. Bought a 2 year old car from them, within a couple of months reported a brake judder, took until recently to get warp discs sorted out and that was only through going through Audi UK to complain. Discrepancy in paperwork showing 2 different mileage readings. Customer care is not existent and this goes right up to higher management. Spend your money elsewhere better still, go to Williams up the road, now they really do know how to treat their customers.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"New car "
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got my new Audi yesterday and I would like to thank Andy McCarrick at Liverpool Audi for finding me a great deal! Felt like he was going out his way to get me the best deal he could! Couldn't of asked for more.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

Liverpool Audi is a large dealership for the German manufacturer in the Merseyside region. As a Jardine dealership we have access to numerous Audi vehicles and services, as well as unique special Audi offers to make ownership of an Audi car more affordable. Our base on Sandhills Lane makes us particularly convenient for local motorists, and if you need to travel we're close to the Sandhills train station.

Excellent customer service is of vital importance to Jardine, and the Liverpool Audi dealership has a friendly atmosphere. The large, open showroom houses stunning Audi cars, and our helpful team members can explain the benefits of each model to help you reach to a decision. If you need Audi aftersales services, you can be confident of a suitably high level of maintenance, as our mechanics have been trained by Audi.

In keeping with the manufacturer's reputation as a prestige automaker, our Audi showroom is at the forefront of contemporary engineering. Visit our aftersales service centre for a high standard of maintenance, whether you need a simple Audi MOT test, bodywork, or accident management. Expert technicians will complete vehicle health checks when you visit, to identify any potential problems including any Audi warning lights. Should any parts of your Audi need replacing, we'll use only authentic Audi parts and accessories.

Similarly cutting-edge, the Liverpool Audi showroom hosts some of the smoothest models on UK roads today. Cars like the Audi A7 Sportback and the Audi S3 are perfect for those looking for a dynamic drive, while the muscular Audi Q5 takes SUV versatility to a new level. Approved used Audi models are also available, and every pre-owned car at Liverpool Audi undergoes stringent testing to ensure that it meets our high standards.

Disabled motorists can also choose a bespoke car, tailored to their requirements, from Liverpool Audi - we are an official partner of the Audi Motability Scheme. Please contact us to find out more about the Scheme at Jardine. Commercial customers in need of business vehicles or fleet advice can take advantage of our fleet team's extensive knowledge and our wide range of finance solutions.

If you do not qualify for the Motability Scheme, you can still benefit from special Audi finance offers on our Audi cars. Promotions are available on new and used cars and aftersales services, and they frequently change. When you choose an Audi vehicle we'll even help you to select the right payment scheme for it, to ensure that your new car is cost effective.

If you have any queries about the cars and services at Jardine Liverpool Audi, please contact our helpful team today using the details provided on this page. Our showroom is open long hours on weekdays, and if you can only make a weekend we open on Saturdays, and the sales department is available for business on Sundays.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
25 reviews2 out of 5 stars — Rated Poor
Excellent
3
Very Good
1
Average
4
Poor
7
Terrible
10

Add Review

  • Submit new information

  • Contact Information

    Opening times
    Mon 08.00 - 18.30
    Tue 08.00 - 18.30
    Wed 08.00 - 18.30
    Thu 08.00 - 18.30
    Fri 08.00 - 18.30
    Sat 08.30 - 17.30
    Sun 10.00 - 16.00

    Dealership Statistics

    16%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Liverpool Audi

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more