Barry B, October 2024
"WOODS of WIRRAL POOR AFTER SALES SERVICE"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just paid £12.000 for a used vehicle from Woods of Wirral. Without going into to much detail about the supplied MOT because thats another issue, the car handbook and back parcel shelf where missing. When I asked were they where I was told thats how the car came into use and they REFUSED to replace them.. I said so if a vehicle came into them with one headlight or one front seat you would be selling it to a customer that way, no reply given. They would not even pay the
small amount of £79.00 that I had to pay to replace them. Also their 3 month warranty is only valued at a maximum of £500. Please think twice about buying from this back street garage with a typical back street service. I would not buy from them ever again and would not be recommending them to anyone.
+2 Found this review helpful
Yan in response to WOODS of WIRRAL POOR AFTER SALES SERVICE
Hi Barry
Sorry to hear your great experience with this company!
My finance have just spent £3500 on further repairs on my shed of a volvo. I agree with there warranty they don't cover anything :( and they aint interested in aftersales.
Yan, March 2024
"Poor Aftersales"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Purchased a 2017 Volvo S90 in December lovely motor.. took car to dealer to get cambelt & gearbox serviced and was told there was an oil leak and wrong colour coolent which woods wasn't happy paying the bill and said why take it to the dealer its not a new car! (New car to me) key battery replaced and oil topped up as it was 3/4 full, had 4x alloys buckled, rear shock leaking, boot catch not working, turbo sensor wasn't tight and failed battery & also NSR door is faulty when ntrying to close. Warranty wouldn't cover no repairs, I'm starting to think the car hasn't been serviced with yourselves if you've missed these problems.
+2 Found this review helpful
Barry Brown in response to Poor Aftersales
Hi Yan
I just bought a Toyota CH-R from Woods of Wirral, the handbook and back parcel shelf were missing and they would not replace them. also the MOT stated that the front discs and pads need replacing that was not done either. There 3 month warranty is only valued at £500. I wouldnt recommend buying a push bike from them and they can stick there £500 waranty where the sun dont shine. A family run buisness of crooks a back street garage with a typical back street customer service (none existant) Ive also left a review and not in there favour.
Regards
Terry T, February 2024
"Poor after sales "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service up until payment made then downhill very quickly indeed.
After purchase Dropped car at my regular garage for a check over, two tyres one dangerous bulge on sidewall the other serious age cracking, also plugged in for service history check not quite what I was told when buying receipts on photocopy nothing matched up. On first contacting woods response from Neal (salesman ) “let me look into this “ then “ it’s not for him to answer” passed to after-sales.
Fobbed off as nothing seems to be their problem once the cash is in their bank.
Communication below fyi
I am pretty disappointed in this transaction, and only putting this out there as information for future customers
As for the judge service reviews I have never been contacted about my opinion so can only assume only happy transactions passed on easy to have great rating by manipulation.
Many thanks for the email and apologies for the delay as i was under the impression that Neal was responding to you yesterday. We are based in a separate office from the showroom.
Having checked out your concerns i can see that this car had a full MOT on it November 30th 2023 with no advisories in place. It failed on a lower arm which was replaced and then the car passed its MOT. There is no mention of tyres or brakes needing replacing or changing anytime soon as this would of been advised on the MOT.
Please bare in mind that the car is nearly 8 years old and as such all items will be very used as commensurate with the age and mileage.
The 12 months MOT with no advisories shows that there were no issues at point of sale so should you have any concerns the independent MOT station should be able to answer any of those.
kind regards
After sales Team
Escalated to owner
Reply
To bring this to a conclusion we will offer £100 goodwill as full and final settlement so please forward bank details and we will arrange transfer on Monday.
Kind regards
Luke
+5 Found this review helpful
Anonoymous, October 2023
"Poor After Sales"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a C Class Mercedes from Woods of Wirral with a pleasant initial experience. The car developed a fault on the way home from picking it up. on diagnostics it was found to have a history of errors. Woods of Wirral have basically washed their hands of it and said that's what the warranty is for!!
Be warned, if you have a fault, don't expect them to help sort it.
+6 Found this review helpful
Woods of Wirral from Woods Of Wirral in response to Poor After Sales
Hi there,
Apologies, but by leaving an anonymous review, we are unable to identify you or the vehicle you bought. We provide all customers with a free 3 month warranty on their car and so, if an issue does crop up after sale, we always direct the customer straight to to the warranty provider, as it is them that are the experts in fixing any issues on the car, which can be arranged at your local garage. Far from 'washing our hands' of the situation, we are directing the customer towards the best route to a quick resolution. In the event that the warranty does not cover or does not cover sufficiently, then usually there is a discussion had with the customer as to next steps. Sometimes, historic faults can crop up but are related to previous fault codes that have not been properly cleared, and it is a minor job to remove those. We are guessing in this situation obviously as we cannot identify you.
We are sorry that you were disappointed and inconvenienced on this occasion.
Best wishes
Woods of Wirral
Ronnie W, August 2023
"Range Rover sport hse"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service from start to finish loving our new car
+0 Found this review helpful
Woods of Wirral from Woods Of Wirral in response to Range Rover sport hse
Hi Ronnie- Thank you for your 5* review! Hope you are still enjoying your new car!
Best Wishes,
Woods of Wirral
Anonymous, March 2023
"Terrible after sales "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After sales is non-existent. Warranty from them seems to be worthless. Friendly in sales and adversarial if any problems after purchase. AVOID.
+4 Found this review helpful
Ernie B, November 2022
"Untitled"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently purchased my range rover discovery from woods of wirral.the attention we got was second to none.We were made to feel valued customers from the word go.we were dealt with in professional manner.When we collected the car it was first class in every way.Aiden was so polite and helpful in every way.We wish them all the best for the future Ernie & Lin Burgess xx
+0 Found this review helpful
Ravi D, November 2022
"Top marks for this dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Superb vehicles on sale with professional and courteous staff who clearly know the job. Would recommend if looking for a high class vehicle.
+0 Found this review helpful
Louise, June 2022
"Love my new car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Excellent service from Aiden the Sales Director. He made my buying experience fun and even helped when changing my private number plate. Very clean office with friendly and polite staff. Would recommend if looking for a new vehicle.
Many thanks
+0 Found this review helpful
JW, May 2022
"EXCELLENT *****"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Excellent service from Aidan at Woods of Wirral. Very professional company with a great selection of cars.
Many Many thanks. Love my new vehicle x
+0 Found this review helpful
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