94% Reviews
replied to
96% Recommend
to friend


256 reviews from our car dealer reviews community
Leave a review for Andrew James Cars Ltd
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256 reviews from our car dealer reviews community

Leave a review for Andrew James Cars Ltd
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"Very friendly and accommodating"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

The gentleman who dealt with me was very friendly and accommodating. The car was clean, has been a great purchase.

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Aftersales from Andrew James Cars Ltd in response to Very friendly and accommodating

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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"Superb condition"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

Everything went well with my purchase. When I was offered a test drive, it was nice to have an independent drive as it give me plenty of time to test everything out. When it came to the handover, I felt the car was well presented and in superb condition inside and out.

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Aftersales from Andrew James Cars Ltd in response to Superb condition

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Amazing service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

I can't remember the salesman's name but everything went really well. This was my first time visiting the dealership, and it all went well without any issues. The service was smooth and quick. I can't think of anything that could have been 5 out of 5, but it was an amazing service.

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Aftersales from Andrew James Cars Ltd in response to Amazing service

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeing you again in the future!

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"Everything went well"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

This is my second Ford Ka so it was an easy to get used to when I drove away but it's going really good, I'm enjoying it. This was my first time getting a car on finance but I felt that the salesman explained everything really well to make sure I understood what was going on. The only reason for 4 stars is because of the opening times and working around work.

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Aftersales from Andrew James Cars Ltd in response to Everything went well

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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"Good communication "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

I've had a car from these guys before because of the great service they offer. This time was no different, the communication throughout was good, and not once was I pressured into the sale. The car has also been perfect, so I can't complain.

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Aftersales from Andrew James Cars Ltd in response to Good communication

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Very impressed"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

The Kia Sportage has been a fantastic family car. It has been doing well and is used daily. Customer service was excellent, the team was very flexible when it came to picking it up. On the initial test drive, there was a small issue with the battery and camera, but both were sorted before collection and haven't been a problem since. Very happy with the experience. I'd definitely consider using Andrew James Cars Ltd again when I next need a car.

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Aftersales from Andrew James Cars Ltd in response to Very impressed

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeing you again in the future!

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"100% happy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

100% happy with my Kia Stonic and James was very helpful indeed!

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Aftersales from Andrew James Cars Ltd in response to 100% happy

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeingyou again in the future!

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"Genuine guys"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

The missus drives the Qashqai we bought from Andrew James and so far, so good - I've not had any complaints as of yet which is always a good sign. We dealt with Andrew who's genuinely a decent bloke. Everything about the purchase was pretty straightforward and I can't complain about a thing.

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Aftersales from Andrew James Cars Ltd in response to Genuine guys

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Lovely dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

The Berlingo I bought from Andrew James Cars is lovely, but the guys are who really made the experience. They're absolutely great! Really nice people and it was a pleasure meeting them. it's a brilliant little dealership and I'd highly recommend them to anyone and everyone. I honestly can't praise them enough and I'd award 11/10 if I could.

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Aftersales from Andrew James Cars Ltd in response to Lovely dealership

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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"5/5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

Very professional and courteous

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Aftersales from Andrew James Cars Ltd in response to 5/5

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeingyou again in the future!

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Dealership Information

Welcome to Andrew James Cars Ltd

Used cars in Rochester, Kent

Here at Andrew James Cars we believe buying a car should be an enjoyable process, you should not feel pressure.

Which is why we let our cars do the talking - simply book an appointment with us, come and get the keys, and we will leave you to view the car without a pushy salesman over your shoulder!

We'll just put the kettle on, and if you require any assistance or advice, our combined experience of over 40 years in the car industry will be sure to steer you in the right direction.

We do not charge any admin fees, there are no hidden surprises with us before you buy.

We do not try and sell you additional products you really do not need or want - just fantastic cars at competitive prices, award winning warranties, and flexible finance packages to suit all credit scores.

We look forward to seeing you soon!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2017

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
256 reviews4.9 out of 5 stars — Rated Excellent
Excellent
237
Very Good
18
Average
0
Poor
1
Terrible
0

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    Contact Information

    Address

    Andrew James Cars Ltd
    Nuralite Industrial Estate Canal Road
    Rochester
    ME3 7JA

    Get in touch

    01474 878850
    https://www.aj-cars.co.uk/

    Opening times
    Mon 09:30 - 17:00 (BY APPT)
    Tue 09:30 - 17:00 (BY APPT)
    Wed 09:30 - 17:00 (BY APPT)
    Thu 09:30 - 17:00 (BY APPT)
    Fri 09:30 - 17:00 (BY APPT)
    Sat 09:30 - 17:00 (BY APPT)
    Sun 11:00 - 16:00 (BY APPT)

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    94%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew James Cars Ltd

    Company Formed: 2017
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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