Terms and Conditions
Effective Date: May 2025
Website: www.cardealerreviews.co.uk
Operator: Car Dealer Reviews Limited
Welcome to www.cardealerreviews.co.uk ("we", "us", or "our"). By accessing or using this website (the "Site"), you agree to comply with and be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these Terms, please do not use the Site.
These Terms apply to all visitors, users, and contributors of the Site, whether registered or not. Your use of the Site constitutes a legally binding agreement.
- Purpose of the Site and Content
Our Site provides a platform for consumers to share honest reviews and feedback about motor dealers ("Reviews"). The information, opinions, and Reviews published on the Site are submitted by users and do not reflect our views or constitute professional advice.
Reviews and Content should be used as general information only. We do not verify every detail of user-submitted Content and therefore cannot guarantee its accuracy.
3.1 Responsibility for Content
- You are solely responsible for any Review or Content you submit.
- By submitting a Review, you confirm that your statements are based on your genuine personal experience and are factually accurate to the best of your knowledge.
- You must not submit false, misleading, defamatory, or otherwise unlawful Content.
- You confirm you have not received any incentive or payment from any dealership or third party to submit a Review.
- Users must be aged 18 or over, or have parental/guardian consent to use the Site.
- Content submitted is for personal use only and must not be used for commercial purposes without our prior written consent.
3.2 Content Standards and Prohibited Content
You agree not to post Content that:
- Is false, deceptive, defamatory, libellous, hateful, or incites violence.
- Contains obscene, abusive, or offensive language including profanity or discriminatory remarks.
- Harasses, threatens, or bullies any individual or group.
- Discloses private or confidential information about others, including full names, addresses, phone numbers, or email addresses.
- Impersonates any person, entity, or misrepresents your affiliation with any person or organisation.
- Is unrelated to your direct experience with the dealership or the motor industry.
- Attempts to manipulate or interfere with the Site, such as posting multiple Reviews from the same IP address to artificially boost or harm a dealer’s rating.
- Is suspected to be fake, incentivised, or submitted by a dealership or its representatives.
- Violates any applicable laws or regulations, including consumer protection or data privacy laws.
Additional Specific Rules:
- Reviews must not be posted during or immediately after a vehicle purchase at dealership premises. Any Reviews suspected to be submitted under these circumstances will be removed.
- We allow Reviews from customers who have not purchased but had a significant experience with the dealership.
- We reserve the right to suspend or remove any Reviews linked to suspicious or repeated IP addresses, especially if abuse or manipulation is detected.
- We reserve the right, at our sole discretion, to refuse publication of any Review that does not comply with these standards or our verification processes.
If you encounter any inappropriate or unlawful Content, please notify us immediately at info@cardealerreviews.co.uk.
3.3 Moderation and Removal of Content
- All submitted Reviews undergo manual moderation to ensure compliance with these Terms and our Content Standards.
- Moderation is designed to protect users and maintain the integrity of the Site; it is not intended to censor honest Reviews.
- We reserve the right to remove, edit, or refuse to publish any Content at any time, without prior notice, if it violates our Terms or policies.
- Reviews submitted on behalf of immediate relatives, partners, or spouses must be accompanied by proof of purchase or similar evidence to validate authenticity. Failure to provide such proof may result in removal upon challenge.
- We do not guarantee the publication of any Review.
3.4 Site Security
- You agree not to attempt to breach or undermine the security of the Site.
- Unauthorized access, interference with Site operations, spamming, hacking, or distributing viruses or malware is strictly prohibited.
- We reserve the right to take appropriate legal action and report unlawful activity to authorities.
Intellectual Property Rights
- All materials on the Site (text, images, logos, software, graphics) are owned or licensed by Car Dealer Reviews Limited or its affiliates.
- You may only use this material for personal, non-commercial purposes and may not copy, reproduce, or distribute it without written permission.
- By submitting Content, you grant us a worldwide, perpetual, royalty-free, sublicensable license to use, modify, display, and distribute your Content in any media.
- You warrant that you own the rights to any Content you submit or have obtained necessary permissions.
- You indemnify us against all claims arising from your Content infringing any third-party rights.
- We may remove any Content or Reviews at our discretion without liability.
Third-Party Websites
- Our Site may contain links to third-party websites for convenience.
- We do not control, endorse, or guarantee the content or practices of these websites.
- Use of third-party websites is at your own risk, and we disclaim all liability arising from your use of them.
Indemnity
You agree to indemnify, defend, and hold harmless Car Dealer Reviews Limited and its officers, directors, employees, and agents from all claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:
- Your breach of these Terms,
- Your submitted Content,
- Your violation of any rights of another person or entity,
- Your misuse of the Site.
Disclaimers and Limitation of Liability
- Use of the Site, Reviews, and Content is at your own risk.
- We do not guarantee the accuracy, completeness, or reliability of any Content.
- We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
- We are not liable for any damages, losses, or harm resulting from use of the Site, including indirect, consequential, or special damages.
- We do not guarantee continuous or uninterrupted access to the Site.
- Liability exclusions apply to the fullest extent permitted by law except for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded by law.
- Dealerships have up to 12 months from a Review’s publication date to challenge it; after that, any further investigations are at our discretion.
Enforcement and Disclosure
- We reserve the right to suspend or terminate your access if you violate these Terms.
- We may disclose your personal information if legally required or to protect our rights and those of others.
- Any disclosure will comply with applicable data protection laws.
Privacy Policy
Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Site, you agree to our Privacy Policy, which is incorporated into these Terms.
General
- These Terms constitute the entire agreement between you and us concerning the Site.
- We may update these Terms at any time; material changes will be notified via prominent notice on the Site.
- Your continued use after updates constitutes acceptance of the new Terms.
- These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.
- If any provision is found unenforceable, the remaining provisions shall remain valid.
- Our failure to enforce any right is not a waiver of that right.
- No third party other than you and us has rights under these Terms.
Content Guidelines for Reviews
To maintain integrity and trustworthiness, Reviews must:
- Be truthful, factually accurate, and based on your genuine experience.
- Be clear, concise, and relevant to your interaction with the dealership.
- Avoid abusive, defamatory, obscene, or profane language.
- Not include personal attacks, harassment, or discriminatory remarks.
- Not reveal private details of individuals (employees, customers, etc.).
- Not promote illegal activities or contain spam or commercial advertisements.
We reserve the right to remove or refuse any Review violating these guidelines.
Contact Us
For any questions or concerns about these Terms or the Site, please contact us at:
Email: info@cardealerreviews.co.uk
