Will a dealer know that it was me who posted the review?

We allow all of our reviewers to remain anonymous. We do not share any of your details with a dealership.

How long does it take for my review to be published?

This can vary but typically it should be within 48 hours or quicker. You will receive an email to notify when it has been published.

Do you pass on my details to the dealership?

No, under no circumstances do we pass any of your details onto a dealership.

Can I leave more than one review?

Yes. We love having as much information about as many dealerships that you may have purchased from or had an experience at. Should you wish to review the same dealership, we ask that customers leave it at least 3 months before sharing a second review about that business unless a further purchase has been made.

I have left a review but you have not posted it, why not?

Car Dealer Reserves the right not to publish a review that we feel has not met our terms and conditions or posting guidelines. Should we find that more than one review has been left from the same IP address then all reviews from this location will be removed without warning.

What does 'Verified Review' mean

A verified review is where Car Dealer Reviews has seen some form of proof of purchase including;

a sales invoice,

a receipt,

email confirmation,

or another form of proof that clearly identifies beyond any doubt that the reviewer is a genuine customer of a dealership.

These are the reviews that carry additional weight in the eyes of car buyers who will be looking to read verified reviews over any others. With this is mind we strongly recommend all reviewers verify their review.

As per our Terms and Conditions a "verified review" does NOT mean that we have validated the facts written within a review, it simply means that we have validated that the review has been left by a genuine customer.

Email validation explained?

After each review is submitted to Car Dealer Review a reviewer is sent an email requesting that they click a link in order to validate their email address. The reviewer has 24 hours to validate their review before the link becomes redundant. All validation after this time period must occur by emailing using the same email address as the review was submitted.

This acts only as an additional signal to all of our site visitors to see that a person has validated their email only.

We would like to add that "Validating" your email address is NOT mandatory in order for a review to be published. This does NOT mean that if a reviewer has not validated their email address or verified their review that the review is NOT genuine. We respect that not everyone wishes to reply.

We urge people to always check their "Junk" or "Spam" folders within their email accounts as on occasions our requests can end up in these locations.

*Email validation was first implemented on the Car Dealer Reviews website on 18.01.16.

All reviews unless "Verified" before this date are marked as not being validated. Over the following weeks and months Car Dealer Reviews will attempt to contact all previous reviewers in order to validate their email address. 

Why is a verified review important?

These reviews are important as they are the reviews that we can be 100% certain have been posted by genuine customers who want to share details about their experience.

Why do I have to verify my review?

You do not have to verify your review, however doing so adds an extra stamp of approval to your review. This is why verifying is a good idea:

  • It helps other car buyers see you’re a genuine customer
  • It makes your review 90% more likely to be published
  • It adds an extra level of credibility to your review
  • It makes your review more likely to be published on AutoTrader
I have posted a review which I now wish to remove, how do I go about doing this?

As per our terms and conditions, we typically do not remove any review that has been posted. What we do allow is for you to update your review with any change of circumstances using the “reply to review” feature. It is at Car Dealer Reviews discretion if we remove a review.

Can I review a dealership even though I didn't end up buying a car?

Absolutely. As long as you had a genuine experience then we want to hear about how everything went and why you didn’t purchase a vehicle. Every review can help other car buyers.

Why do I need to leave my email address?

We ask for this so that we can contact you to verify your review or contact you about some facts written within your review. Failure to leave a genuine email address will result in your review NOT being published.

Why should I leave a review on your site?

Your review is so important for other car buyers looking to buy from a dealership. As customers, we all want to know what we can expect before visiting a business for the first time. Please share your experience with us and help others make a more informed decision.

Do dealerships pay to be on Car Dealer Reviews?

No dealership will pay a fee in order to be listed on Car Dealer Reviews.