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Hi bought a car from 1st car shop.this car was great price.dealt with stuart.i have to say read some reviews found them really good when we got there stuart was so helpfull took us on a great test drive made us feel really welcome and feel at ease...would definitely use them again great guy great company and great cars....
WARNING STAY AWAY!! Bought a car from 1st Car Shop a couple of weeks ago, from Stuart hodges. on road test it seemed fine but there was a vibration on acceleration, he was adamant it was wheel balancing but I said it feels like a driveshaft, (being a mechanic I had a good Idea) nevertheless he said he would sort it for when I picked it up so I bought it. When picking it up it was still vibrating but not as bad, so after a discussion he eventually said he'd give me the money for a driveshaft and I would fit it which I didn't have a problem with, as long as it was only the one needed doing. Anyway took it home and on the way home the clutch started slipping, so rang him and told to which he said "it isn't" but we managed to sort it and he took it back and got the clutch done, sorted no problems. Picked it up and the clutch was sound and still is. However when I have taken it to work and looked underneath I found that both driveshaft required done aswell as the off side anti roll bar link hanging off and both bottom ball joint boots split. So I rang him again simply asking for some money for the driveshaft not the other bits as I was just going to do them myself. He then said I was getting nothing out of him anymore and proceeded to give me abuse and even wanted me to come to his yard and "sort it out" now of course I'm not going to drive all the way from Blackpool to Liverpool for the little guy to swing a miss at me so it's been left there luckily I can afford to put it right myself but the car cost 4000 to begin with and shouldn't be costing me anything to put it right aswell. I should also mention he only gave me "1 month engine and gearbox warranty" Which is illegal in itself, my advice is stay as far away from Stuart and 1st car shop as you can do as it will end up being a nightmare and while you may get lucky and get a decent car there's a high chance you'll get shit on.
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Anthony in response to WARNING STAY AWAY!!!
I had a very similar experience after buying a Mazda 6 off Stuart. I had the car 4 days had traveled roughly 300 miles in the car. It’s started off by first losing power so I took it to a garage, it turned out the turbo had blown up. After some further inspection there was a lot of “white metal” and shrapnel in the sump and lower part of the engine. The mechanic diagnosed a more serious engine failure meaning a new engine. So I contacted Stuart, He said can’t get hold of his mechanic apparently and wasn’t willing to come and see the car. He offered me £500 towards the cost but I felt this wasn’t enough, To replace the engine will cost around 2500 roughly. I got some advice from trading standards and citizens advice who’s Said I’m entitled to refund or repair. I politely put this to Stuart who then phoned me and was aggressive toward me swearing, saying he will come to my house now and sort it face to face. So I asked him what he wanted to see me for, shortly after he put the phone down. So I’m left with no choice but to go down the correct channels. He seemed to be a decent bloke when I met him. And like it says on his website we pride ourselves on customer care. Im not so sure
What Great customer Service at 1st Stop Car Shop, Stu just went the extra mile. I emailed 1st Car Shop about a 63 plate Skoda Superb Est. Stu called me 1st thing this morning as I sold my car 3 days ago I didn't have any transport to get to the dealership in liverpool. Stu arranged ti have the Car at my address within the hour. Stu arrived at my house in Stockport and the Skoda was Superb. I purchased the car and couldn't believe what excellent customer service from Stu at 1st Car shop. A really big Well done Very pleased with the whole package. Just Superb.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
1st Car Shop
1a Aintree Road
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