I did my own Totalvehiclecheck (£8.95) having given a deposit of £500. Report showed it had been sold at a salvage auction few months before with massive front end damage including evidential pics. They refused to accept it was the same car albeit Vin & Reg matched theirs..and that their HPI came back clear (carverticle) and was the best in the business. Pistonheads review of Carverticle states, it's perfect if you want to hide Import/exported cars and salvage damaged cars from the reports. Taking them to the small claims currently, so I would avoid any possibility of purchasing a vehicle from 1st choice motors (more like last choice...)

After 3 months of buying a Mercedes E class, I experienced some major issues with 1st Choice Motors. The car was parked illegally on the morning it was sold, and I was hit with a parking ticket which was never resolved. To avoid someone coming to my house I had to pay the parking fine, which was not refunded until I chased them for full 9 months. The car had injection problem, but was never fixed even after 3 attempts taking it back to the dealer to get resolved (with their partner garage). I ended up about £500 down in repair fee, and the car was still broken. Asad (salesman) has time and again promised to get the claims in order, my fee fully refunded - but it was never the case. Their Admin team replied about 1.5 months later to advise that my repair cost must be claimed back with RAC directly (under warranty), and not through dealer. This was never communicated, and I ended up with nothing and eventually ran out of the 6 month dealer warranty. Eventually, they told me it was my fault for dealing with Asad (their salesman) and Asad is no longer their employee, so they have nothing to give me. This has truly been a nightmare trying to sort out with them while managing the birth of our child (we bought the car expecting it to give us more comfort a few months before our due date, but boy it brought us more trouble).

I bought an Audi from 1st Choice Motors a few months ago and I have had no issues with it up to now! The customer service was excellent, the sales team were extremely helpful and polite, the car was a good price and I am over the moon with the car! I have already recommended this dealership to my family members.

1st choice motors were fine apart from the fact they took ages to return my deposit. I don't know if they were hoping I'd forget or not but once I told them I'd return the car I had it within 10 minutes. I'm happy with the car though it's turned out to be a good buy.