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My husband and I identified a car we wanted to buy at 1st Choice Motors, he went to view it and we were keen to proceed, but despite having the option to buy online via credit or debit card, they refused to accept a card payment at the showroom or online. They said we had to pay by bank transfer, which felt very unprofessional and risky so there was no way we would proceed this way with a dealer. They had a card machine and also have a payment portal online via Stripe, but refused both of these options. Not sure how they can be an RAC approved dealer when they can't even accept card payments!
Bought Zafira 3 years ago. Spent all my hard earned money to repair it. Caused me nothing but grief.
After 3 months of buying a Mercedes E class, I experienced some major issues with 1st Choice Motors. The car was parked illegally on the morning it was sold, and I was hit with a parking ticket which was never resolved. To avoid someone coming to my house I had to pay the parking fine, which was not refunded until I chased them for full 9 months. The car had injection problem, but was never fixed even after 3 attempts taking it back to the dealer to get resolved (with their partner garage). I ended up about £500 down in repair fee, and the car was still broken. Asad (salesman) has time and again promised to get the claims in order, my fee fully refunded - but it was never the case. Their Admin team replied about 1.5 months later to advise that my repair cost must be claimed back with RAC directly (under warranty), and not through dealer. This was never communicated, and I ended up with nothing and eventually ran out of the 6 month dealer warranty. Eventually, they told me it was my fault for dealing with Asad (their salesman) and Asad is no longer their employee, so they have nothing to give me. This has truly been a nightmare trying to sort out with them while managing the birth of our child (we bought the car expecting it to give us more comfort a few months before our due date, but boy it brought us more trouble).
1st Choice Motors is the worst dealer ever. Don't buy from them !!! I sued them. They knowingly sold me a car with gearbox fault which it cost 8k to replace . Avoid them at all cost. I believe that even their reviews are fake. The company it's not even called 1st choice motors. If you get ripped off by this crooks ,please contact me and we can have a joint case together.
Ewa Pacyga-Singh in response to Worst dealer ever
Hi, I bought my van from them and in 6 months engine gone. From day one was problem with the van. They refused money back and promised to fix everything. Never happen.
Christina Seyfou in response to Worst dealer ever
I am prepping to take them to court please contact me. They sold me a damaged engine car which will cost more than 5K to replace new engine.
clare broadley in response to Worst dealer ever
hi nice to know im not goin crazy i have just been ripped off by them i feel sick i think loads of people have andf this needs to stop its not fair ,
EXTREMELY DISAPPOINTED AND REGRETTING BUYING A FAULTY FROM 1ST CHOICE MOTORS. Bought a Audi A3 car for £7800 which is constantly on repair. So far we lost extra £2700.. Their manager never answer phone calls, not trust worthy people, as they failed to keep their promise to compensate my loss in relation to the faulty car we bought. They refused to take the car back, instead temporarily repaired it just to pass the warranty period.. In addition to this first they agreed to part exchange then the refused it. Also, just to attract customers they advertise wrong details on website for Eg:-on the website my car's mileage was 44000, but actually it was 49000. PLEASE BE CAREFUL !! I NEVER RECOMMEND 1ST CHOICE MOTORS TO ANY BUYERS,
I bought Honda Jazz from 1st Choice Motors last weekend. Very happy with the service received. They have answered all my queries very nicely. Took care of small scratches and gave me nice and clean car. Good dealers, I would recommend them to my friends.
Ani Rajendran in response to Very good service. Helpful people.
We bought a Audi A3 for our son. We had extremely bad experience. Their manager never answer phone calls or reply to emails or letters if it is a complaint. First they agreed to compensate our loss but now they are ignoring us. We lost lots of money and still regretting to buy a faulty car which they temporarily fixed. It is constantly on repair. Highly do not recommend to any buyers.
I bought an Audi from 1st Choice Motors a few months ago and I have had no issues with it up to now! The customer service was excellent, the sales team were extremely helpful and polite, the car was a good price and I am over the moon with the car! I have already recommended this dealership to my family members.
1st choice motors were fine apart from the fact they took ages to return my deposit. I don't know if they were hoping I'd forget or not but once I told them I'd return the car I had it within 10 minutes. I'm happy with the car though it's turned out to be a good buy.
I couldnt agree more with what Naveed has said in the review on here. I asked plenty of questions. Didnt have a car in mind but what I wanted from a car and they found exactly what I needed. It been a while since I purchased from 1st Choice Motors and ive still yet to have a anything go wrong. They told me they checked a lot things with their cars and do not sell any old car, i thought it was a sales pitch, maybe it was just true. Who knows,. Im going back anyway
EXCELLENT CUSTOMER SERVICE, ALL STAFF MEMBERS VERY PROFESSIONAL YET CARING, LOVING AND UNDERSTANDING AND ALL MY NEEDS WERE MET PLUS THE TEAM WENT OUT OF THEIR OWN WAY TO MAXIMISE MY CUSTOMER EXPERIENCE AND I'M THROUGHLY ENJOYING MY NEW CAR AND STILL GET CONTACTED FROM 1STR CHOICE AS THEY MAKE SURE THAT I'M HAPPY AND COMFORTABLE WITH MY CAR AT ALL TIMES WITHOUT ANY PROBLEMS
If you are looking for a friendly used car dealer that prides itself in offering high quality used cars then perhaps 1st Choice Motors is the place for you to visit. Open seven days a week and with a varied stock of different makes and models you are sure to find exactly what you are looking for when you pay a visit to this dealer.
Manufacturers: Sells a variety of makes and models
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