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71 reviews from our car dealer reviews community
Leave a review for A & A Car Sales

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71 reviews from our car dealer reviews community

Leave a review for A & A Car Sales
Click on the stars to start your review
"Fake MOT / Dangerous car"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Me and my partner bought a 2009 Fiat car from this place (A & A car sales) costing £2700. We were looking for a family car for our young baby / family and were told the car was in very good condition, safe and only had advisories for the front tyres to be eventually replaced due to them being near the legal limit. We were told that the car had a recent MOT that was done at the same address at this dealer; and that the car had passed. We were given the MOT by the dealer who reiterated to us the car was fully safe to drive - given my own concerns about having a safe family car. However; the dealer had completely lied to us and the MOT was fake with the car being extremely dangerous to drive. Given my own concerns regarding the car rattling etc.. I took the car for a safety check; where I could clearly see how dangerous the car was and found out the car had a fake MOT and was not road legal. For instance; the front spring was snapped with a large chunk of metal missing; meaning that the car was only being held loosely by the ball socket. This was clearly one of many red flags and could have easily resulted in the car falling to the ground whilst driving and resulting in injury or worst case death to my family and other road users. The wishbone was also categorized as a red due to the bush being excessively worn and broken. Other issues included but were not limited to break disks/ pads excessively worn to their legal limit etc. I was furious that the dealer had lied to us, put my young baby at risk and when I phoned and reported the issues the dealer stated: ''what do you expect from an old car''. I expected the car to be road worthy, not dangerous and legal with not a fake MOT. The dealer tried to make out that the issues had initially occurred due us through wear and tear; which is insane as we had only had the car just over a month by a day or so and was hardly driven. The cost of repairing the car was over £900+ pound. The dealer initially refused to pay anything for the car and insisted we drive the car back to them to be looked at,and tried to tell us that the mechanics who carried out the safety check were lying to get money from us. After I had informed them I had taken the car to two different garages and had seen for my own eye the cars issues; along with taking pictures which proved how dangerous the car was to drive and the risk to life; the dealer asked us to several times to drive the car back to them to be looked at. Obviously we refused and advised them to pick the dangerous car up. Long story short; I managed to get them to pay over £300 only after threatening them by saying I would go to the DVLA. I originally asked them to repay the coast of fixing the vehicle i.e. just making it road worthy but the dealer continuously refused and I was left with no choice to accept their ridiculous offer of just over £300. However I am out of pocket and am paying a car garage monthly payments to repay the costs of repairing the car. I 100% DO NOT RECOMMEND THIS DEALER. THEY LIED ABOUT THE CAR WE BOUGHT, MOT WAS FAKE TO SAY IT WAS ROAD WORHTY; ITS WAS DANGEROUS TO DRIVE & PUT LIVES AT RISK WITH THE DEALER FULLY KNOWING AND NOT CARING ABOUT ANYONES LIVES BUT ONLY SBOUY MAKING MONEY ON A DANGEROUS CAR.

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"Excellent, professional "
5 out of 5 stars See
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Excellent communication warm and processional customer service I'd recommend A&A Car Sales to everyone.

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"Great place to buy a car "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have recently taken ownership of my car. I am delighted with my car and have to say that I received the best of attention from all staff. I was allowed to take time to decide and to make the right decision. Based on the helpful staff I will certainly be using them in the future. I have no hesitation in recommending A&A cars to anyone looking for a car. You will receive the best of friendly service and won't be disappointed.

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"5 star"
5 out of 5 stars See
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Came to A & A Car Sales for my first car, great service and very informative as to which cars would have a more affordable insurance. drove away on the same day.

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"Reliable cars "
5 out of 5 stars See
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Great down to earth staff. No task was too big for them. No hard sell.

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"Top service"
5 out of 5 stars See
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Pre-sales service was excellent, car was top drawer and the entire process very professionally handled. Can’t fault these chaps.

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"Would buy again"
5 out of 5 stars See
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Good selection of cars, first class customer service and overall a welcoming experience, would buy again.

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"Great car "
5 out of 5 stars See
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Brought my son's first car from here. Great service and a great little car at a good price. The car has been really reliable and is a great little driver. He's out in it every day and loves it.

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"5 STAR "
5 out of 5 stars See
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Value for money
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Recently visited this car sales site and found a wide selection of good quality cars. I found the sales staff very helpful, polite and friendly. They allow you to look at the cars at your own leisure with no pressure. Eventually, decided on a Mercedes c class and I am very pleased with the car. After I purchased the car the staff also offered helpful advice on how to tax and insure it. Would definitely purchase a car from here again and recommend them highly. Five stars

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"Fantastic people to deal with"
5 out of 5 stars See
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Always friendly, and over many years proven to be a genuine supplier of reliable second hand cars to me.

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Dealership Information

A & A Car Sales is an Independent dealership that is based in Surbiton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
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Used Car Sales
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Ratings
71 reviews3.4 out of 5 stars — Rated Average
Excellent
39
Very Good
4
Average
4
Poor
6
Terrible
18

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Contact Information

Address

A & A Car Sales
Red Lion Business Park Red Lion Road
Surbiton
Surrey
KT6 7QD

Get in touch

07851 042734
http://www.aandacarsales.co.uk

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

56%
Would recommend this dealer to family and friends
1%
Percent of reviews responded to by this dealer

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