If you are for a moment considering buying the Grey Discovery 3 (EJ56 XLG) advertised on A5 Motor Group (or any car for that matter), I’d suggest reading on... My wife and I were looking for a 2nd car and came upon A5 Motor Group purely by chance - the vehicle appeared what we were looking for aside from a few jobs that were needed and was pretty clean both inside & out. We were informed it had a good service history and had recently a new engine fitted – the documentation however was at another garage. There were a few things that needed doing to warrant the price they were asking but they were happy to undertake these if I bought the car. Wind forward 2 weeks (Yes, 2 weeks!) we were told the car was finally ready too collect so drove all the way from Herefordshire to Nuneaton only to find the car was not even at the garage. The chap who helped us originally blamed his colleague but promised the car would be delivered Tuesday with everything completed and with a full tank of fuel by way of compensation for the wasted trip. Tuesday the car turned up – however it was clear things were far from as agreed – The car was filthy inside and out (it had after all been left at a Land Rover breakers yard for 2 weeks). The fuel tank was empty, and a number of jobs had not been completed. There was no service documentation past April 2011, and for a vehicle that had taken more than 2 weeks to be prepared it had been delivered in a poor and unacceptable condition. I also found the car had an issue with the brakes where when you put your foot on the pedal you could hear a gurgling fluid like noise behind the dash so took the decision to send the car back. At this point I spoke to my Solicitor who advised me to reject the car under Section 20 of the Consumer Rights Act 2015 - the car was not as described, fit for purpose, or of satisfactory quality and there was a clear breach of contract. It’s worth noting the following sections of the act apply in this case:- Section 20.7(a) - From the time when the right to reject is exercised the trader has a duty to give the consumer a refund. Section 20.(10) To the extent that the consumer paid money under the contract, the consumer is entitled to receive back the same amount of money. Section 20 (16) If the consumer paid money under the contract, the trader must give the refund using the same means of payment as the consumer used, unless the consumer expressly agrees otherwise. A5 Motor Group owed me a full refund, however they were already talking about charging me for the work they had rather than accepting responsibility for the work they had not done on the car, however the law is very clear. Regardless if a car trader had any work done or not, such work was a condition only if everything else about the car was right (which it clearly wasn't) – A5 Motor Group owed me in full what I had paid for the car. To date they have only refunded £7000 (this only after threatening to report them - as directed by my Solicitor - to Trading Standards, report them to the Police for theft (they had taken the car back and I had nothing for my money), Issue a petition to wind up the company and take them to the County Court/send in bailiffs to execute the inevitable judgement in my favour and report them to the DTI as a person unfit to be a Director of a company. Fortunately (for me), I did not accept the refund as ‘full and final settlement’ of the debt (worth noting they have to use those words specifically if they want you to accept a partial refund) so I have handed the matter over to my Credit Card Company to pursue them under Section 75 of the Consumer Credit Act for the remaining £400 So what have I learnt from this experience? Always pay for part of the car using your credit card to ensure you have Section 75 cover and consult a Solicitor if responding to something that might either drag on or later end up in court. Don’t accept poor service or broken promises – if it amounts to breach of contract you have grounds to get your money back, and money it seems is the only thing dealers like this are interested in. Be sure to check everything that is claimed about a car is true and can be proven (preferably there and then) - in the case of EJ56 XLG, the mileage was initially advertised as 125,000 miles whereas it was actually 139,000 miles. There were/are other inaccuracies too, all of which have been reported to Trading Standards and Auto Trader (with copies of the advert I took at the time). Ensure you read other customer reviews - don’t just look at the overall score out of 5 or take my word for what I’ve written here – you’ll see a number of similar complaints from other customers about A5 Motor Group. A5 Motor Group had the opportunity to take responsibility for the poor level of service they provided – they could (and still can if they feel the need to put this right) refund the balance of what I’m owed, and apologise for falling short of what their website claims in terms of doing everything possible to get valued customers on the road in their perfect vehicle. I feel far from valued. I’m sure they will try and defend some of what I have said as is their right to respond (just as they have for other complaints), however I’m not the first person to have complained, and doubt I will be the last, and strongly suspect it will not be in any shape or form acceptance of their poor service.

Wanted to leave no stars for A5 Motor Group!! After 12 weeks still no v5 no record of service history. Don't know how they are still in business. Don't buy a car from them, Visited them several times rang umpteen times, just diabolical.