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I purchased a car from AAA drivewise, they said there was a slight problem with the car and they would of delivered the car to me the following day, two weeks later no car, I asked for a refund of my money, I still have not received my money and it has been over a month, I paid for the car on the 16th of December 2015, it is now the 29th of January 2016 and I have still not received my money, now I have to take the matter further, maybe court. Avoid this company at all means.
This company has absolutely no customer service skills, I rung on numerous occasions in the space of a few days and also sent a number of emails in regards to cars i was interested in. I did not receive a response to a single one. I guess its a blessing in disguise because from the reviews I later went to read they are not a company one should do business with. If you require swift service I would not recommend AAA Drivewise Contracts to you.
After 6 months of begging, pleading and arguing to get niggling issues sorted on my car I finally did so at my own expense. Also, I paid for 12 months tax and they got 6 months, the invoice was clear that I paid for 12 months and I was promised by everyone I dealt with at AAA Drivewise Contracts, from Rob the MD to Adam... that the other 6 months car tax would be paid. It now looks like I will be paying for it myself and seeking legal advice to recover the costs in the new year.
I purchased a vehicle from AAA Drivewise Contracts Ltd in January 2015. The staff were great at the beginning when I was spending money but not so helpful when I arrived to collect the car. I travelled from Northern Ireland to collect the vehicle. There was no one there to meet me and when I eventually met a staff member I was shown the vehicle and drove it to find that there had been part worn tyres fitted making the car terrible to drive. A further junior member of staff arrived and upon significant arguments about the state of the tyres, I was asked to take the car to a tyre dealer in the back streets of Preston where I spent a further 2 hours arguing via telephone with the same junior staff member from Drivewise over the price of new tyres. When finally sorted I was promised that the second key for the vehicle and the V5 would follow swiftly in the post. Months later and lots of telephone calls and emails I eventually received the V5 but no key. Lots more emails and phone calls continually being told lies about the whereabouts of my spare key, I was eventually told that Drivewise didn't have the key but they would pay for a new one. Following a trip to my local dealer and the purchase of a new key, I sent the invoice to Drivewise who agreed to pay. Weeks later lots more telephone calls numerous emails and finally a letter advising that the matter was be referred to the Courts to recover the outstanding money, I eventually receive payment for the key. This is the worst company I have ever dealt with, customer service is non existent and I would strongly advise anyone to avoid AAA Drivewise.
Victoria in response to Tony
Absolutely awful customer service, I didn't realise that this company was so wealthy that they don't need to respond to emails. My husband and I contacted the company on two occasions for cars we were interested in and they did not respond. They are very unprofessional and I would never do business with them.
AAA Drivewise Contracts Ltd is an Independent dealership that is based in Ormskirk. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
AAA Drivewise Contracts Ltd
Burscough Industrial Estate Ringtail Road
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