Kenneth Roast from Absolute Smarts Ltd in response to Disappointing Experience

We have a one star and I'm glad I have, I stood up to a con man a scammer Lets cut to the chase, the real reason we got a one star and its simple, the customer wanted to scam us out of £2,250 for non existent repairs We received a text message wanting £2,250 for repairs, this is strange we thought, how very strange. The message was written as a text message, I found this very odd, I would have expected a photo or a screen shot of an invoice or an estimate, with a company name, address labour rates and VAT, but no just a message written down I looked at the prices he quoted, and the prices where two maybe three times more expensive that would they should be. It was a con. The car had just had a New one years MOT and a service (the horn did work by the way, the customer bought the car to us and it worked, there you go) Like all scamming emails and text messages, we ignored the message, the government tells us to do this, he's just trying it on. I think he wanted me to hand him over £2,250 in cash, there was no mention of a refund he just wanted the money. The car is used for deliveries so she's having a hard life bless her and she's over 15 years of age So we heard nothing, nothing at all, the months rolled into seasons. Autumn then winter and then onto spring It was a scam, he tried it on and it didn't work out, not wanting a refund (which I would have done) we didn't hear a thing, which is what scammers do, they try once didn't work and then move on. I received a text message from the customer months later, as he wanted us to carry out a service to the car, we ignored him, we do not want this type of person as a customer, it’s not want we want, its not what my customers want either. We received a phone call saying, " that he wanted his car serviced", which is quite ironic really considering he wants to give us a one star review We explained that we didn't want his custom and that the garage that did the over the top estimate could carry out the works to the car, which is now obviously fake. I'm guessing this is when he got upset and that he got found out, we have morals, we don’t want that sort of custom at our car lot He then wrote this review, why didn't he do this months ago, i would have done the same if it was my car car, if the above was true, I would have asked for a refund obviously it wasn't, it was all lies We work all of the hours, all of the days, we love our smart cars and our customers our friends So yes we have a one Star review for standing up to a con man a scammer. Feefo won’t publish this reply, so here it is as a photo. It seems free speech and defending a company you love ins’t allowed Kenny Smart

Disappointing Experience in response to Disappointing Experience

All I asked is to help me repair these issues. I never asked for refund, just to fix the issues with the car as I bought it saying the car is in excellent condition without any faults! The horn wasn't working and I had to take it back to you. All lies Kenny... This would've been an easy resolution if you would've just give me a quote on how much you fix the outstanding issues. Yet you replied with an arrogant text. I NEVER asked for refund!!! Just to provide me with a quote to fix the issues. And I never been a scammer, maybe you should look into your business first and see how you deal with your customers.