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4 reviews from our car dealer reviews community
Leave a review for Acorn Mitsubishi - Acorn-Group
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4 reviews from our car dealer reviews community

Leave a review for Acorn Mitsubishi - Acorn-Group
Leave a review
"No return of car reservation fee £99.00"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Reserved a car online for the "fully refundable" ?? £99.00 fee, on 8th May, visited dealership which was all fine, very helpful and friendly, but did not buy a car so asked for the £99.00 to be refunded - 24th June 2020 still waiting after several emails and reassurance from the dealer manager my deposit would be returned. Running out of goodwill now guys.......

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+1 Found this review helpful
"Great service"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had my car in for some work on the brakes, the team were very knowledgable had the issue sorted in about an hour, they were friendly and curtious even offers to make me a coffee, excellent staff at Acorn Mitsubishi.

"Fixed my fault, good service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had an issue with the heated front screen not working on my Outlander. Booked it into Acorn Mitsubishi, the team were efficient and friendly and fixed the fault no problem. Haven't bought a car from them yet, but good clean site with available parking so all good.

"avoid this garage"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

avoid this garage. Unprofessional and uncaring. Find somewhere else. Put a holding deposit down on a second hand car to show I was a serious buyer. Told them I would be driving 50 miles to view it and agreed a date. When I arrived and the gentleman working there went to get the car for me, he found that the battery was flat as the internal light had been left on. These things happen but then he asked me whether I’d come far, implying I would have to come back another time. I explained I had indeed come far. They had no jump leads. In the end I had to suggest he go to a nearby garage to get some jump leads. Eventually car gets started but it is in poor condition. A lots of scratches and scuffs on the outside. The inside is also scuffed, marks all over the ceiling at the back, filthy gum leftovers in removable ashtray sitting in the cup holder. When they opened the bonnet the engine was filthy, full of leaves and dead snails. he stated I should have been informed about the condition of the car and that it should have been cleaner for when I arrived. He even said it should never have been advertised whilst in that condition and would have words with his manager. Basically they had made very little effort to get the car ready for me despite my putting holding deposit down and explaining how far I was coming. he said he would get his manager to call me the next day. He never did. I rang 2 days later asking for a call back. Never got one. The next day I got through to the manager to ask for a refund of my deposit and he asked me to email him my bank details! When I said I wouldn’t he said to tell him and he would write them down. Also not acceptable. In the end I had to tell him he could just refund them onto my card. I then asked whether he was aware of the utter fiasco that my visit had been and he said he was, but made no apology and was totally dismissive of the whole thing. As I said above, please avoid this garage. Unprofessional and uncaring. Find somewhere else.

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Dealership Information

Acorn Mitsubishi - Acorn-Group is an Franchise dealership that is based in Halesowen. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews3.3 out of 5 stars — Rated Average
Excellent
2
Very Good
0
Average
1
Poor
0
Terrible
1

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  • Contact Information

    Address

    Acorn Mitsubishi - Acorn-Group
    924 Hagley Road West
    Halesowen
    West Midlands
    B62 9AH

    Get in touch

    0121 506 6050
    http://www.acorn-mitsubishi.co.uk/

    Opening times

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    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Acorn Mitsubishi - Acorn-Group

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