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2 reviews from our car dealer reviews community
Leave a review for Active Automotive

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2 reviews from our car dealer reviews community

Leave a review for Active Automotive
Click on the stars to start your review
"Atrocious after sales care"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do NOT use Active Automotive. Nothing is a problem before you've paid but after they have your money the customer service is absolutely diabolical. I bought a car from here about a month ago and as they were preparing it I received a phone call from them claiming the radio unit was faulty, at which point they said I could have a new one for £250.00 or they could repair the current one, so I opted for the repair. To cut a long story short I picked the car up after waiting 13 days and the day after I had it, it was apparent the radio had not been sorted (keeps losing signal and not able to regain). After dozens of e-mails and phone calls back and forth Clive ended up saying that their electrician's mother had passed away and that he was waiting to "hopefully" get in contact with him soon to get it sorted, it's been another 11 days since I last heard from Clive. I've been driving around in the new car for 3 weeks with a radio that is not fit for purpose and are no further forward with them sorting it, but now they have my money it seems like they are making excuses and want nothing to do with it. They also hadn't checked the status of the battery as it is incredibly groggy starting up in the mornings. They should have changed the rear brake discs as they are grinding and as well as that, after living with the car for a day or so I also noticed the wheel alignment is out. All of which had been ticked as checked on the PDI sheet by Clive himself. In conclusion I would say that if you were looking to buy an expensive pile of junk with atrocious after sales care to go with it, then you're looking in the right place but if you don't want to make the same mistake I did then seriously take my advice and stay well away.

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"I would recommend"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I came across this Active Automotive on AutoTrader, it was quite far away but the positive was that the Nissan I bought of them was clean and as described, also didn't have any issues. since March when I bought it. I'd Recommend!

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Dealership Information

Active Automotive is an Independent dealership that is based in Wellingborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews3.1 out of 5 stars — Rated Average
Excellent
1
Very Good
0
Average
0
Poor
1
Terrible
0

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Contact Information

Address

Active Automotive
260 Northampton Road
Wellingborough
Northamptonshire
NN8 3GZ

Get in touch

01933 224222
http://www.activeautomotive.co.uk

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Dealership Statistics

50%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Active Automotive

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FCA Ref: XXXXXXXXXX
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