I purchased a mini cooper 1.6 petrol 2010 car from Affordable Cars (Driffield) Ltd along with one year’s warranty; below is the recorded events of the service I received from this business. 26th March – We view car and paid £50.00 refundable deposit on condition the wheels were done as they were very tatty and agreed that we could collect on the 9th April allowing plenty of time for preparation. 28th March – emailed sales to ask about the V5 number to sort the road tax, advised it’s was ok that ‘don’t worry about the tax we tax the cars on site before you leave’ 6th April – car should have been available to collect; it wasn’t as it failed its MOT so I still made the journey to Driffield on the bus to sort out the finance and I was given a different car to use as I had cancelled my insurance to move over and sold my previous car. I will say up to this point the service was fine and perfectly acceptable. 9th April – Told the car was on its way and would be with me at 4pm; it wasn’t and I got a call at 4.25pm to say the tracking needs doing and it would now be tomorrow the 10th April. 10th April – Told the car has set off and was on its way and would be with me at 4pm; I got a call at 5.45pm to say it wasn’t because it couldn’t be taxed because the Paperwork was wrong and they had no V5 with the current vehicle registration on it. 10th April text my bank details for my refundable deposit to be returned after enquiring again about how I got it back – received no response. 16th April – Vehicle taxed but not delivered again because apparently they had noticed the wheels were rough (see 26th March!!) and the wheels were still wet. 17th April – Car finally arrives, I enquire about when I will receive my deposit to be told it had been used to tax the vehicle; there had been no previous discussion other than the email I received on the 28th stating ‘We tax the car’ and no response to my requested regarding my deposit. The wheels were painted while still on the car, over the bolts and all with spray on the tyres when my husband went to take them off he physically moved the car forward; had these been left and the wheels needed to be removed for a puncture they would not have been able to get the wheel off I could have been left in a very dangerous situation. The wheels were so disappointing and naff we have purchased some alloys for it the originals are worth lass now in the defaced state than the original chipped condition. And no spare key was provided even though it was the first line of the advert (I have a screen shot as I sent it to my husband) The car arrived with scratches on the roof please see pictures below which weren’t there when we viewed it along with a chip in the windscreen, this car allegedly has passed a MOT with two different rated tyres on the front and back which should have be an automatic fail. When He called after I emailed with my concerns and disappointment at the whole experience I was shouted at down the phone and told they would cancel the road tax and I could go arrange it myself (which I can’t because I have no paperwork what so ever) and give me my refund… ‘Is that what I want? Is it? Is that what you want?’ 25th April I purchased the warranty and to date I am still awaiting the paperwork for that and the second spare key that the car was advertised with. I have Emailed but had no response. 26th April I received a call from Adrian, he asked what I wanted to put this right and I advised that I would like to be paid £50.00 to replace the key as it was false advertising and not brought to my attention that it was incorrect until the car was delivered and it was t late to withdraw from the deal. 28th April after not hearing anything from the after sales manager I rang again for an update he said he would speak with the Director that morning and get back to me. 29th April I had to ring again as he had not gotten back to me to be told that I need to email Mr T with everything I have already discussed several time 30th April I email Mr T the contents of this review. 30th April Mr T replied to my email suggesting I owe £28 the difference from my deposit and road tax that they used without my authority, this is astounding and a clear indication of the appalling service received.

I left a holding fee on a car and could not get in touch with the salesman at affordable cars driffield for a week then i was told it was in the garage being checked over then could not get the salesman andy for another week was then told the car was ready to be picked up the following thursday at 1 o'clock then wens at 6 o'clock he rang to say there was something wrong wit the car after three weeks in garage he said he would phone me next morning i had to phone them only to be told he was not at work and the car had gone to auction i had spent £15 for a check on the car and £25 admin charge to change my insurance do not trust these as it will cost you money i connot leave minus stares so i have had to leave 1.

Purchased an 04 plate Freelander 4 weeks ago (beginning March). Was told car would be serviced and MOTd and when I asked what the "service" included I was told that a 30-point check and road test would be carried out. This re-assured me as I had pointed out that the brakes were not working as well as they should be during the test drive. I also pointed out that the MOT had been done in January, but was told that they always sell car with 12m MOT, so naturally expected it to be done again in March. Also there was an issue with the door mirrors not working, which was agreed would be put right. And I asked for the crankcase ventilation filter to be changed as part of the "service" I arranged to pick the car up the following week, but was contacted by the salesman a couple of days later to say that they need the car a couple more days to get it valeted etc, and they wouldn't be able to fix the mirrors after all, so agreed a £100 discount on the price, but told me the rest of the work had been done. Agreed to delay pick up by 2 days. On day I was due to collect the car, I received a phone call just as I was about to board the train to say that they needed to fit a new battery as the car had been slow at starting, so could I give them a further 4 hours. I agreed and collected the car, at which time it was noticed the Service Book had not been stamped. It was agreed that this would be sorted and posted out to me. Also, I pointed out the car had not been MOTd as promised, and was told it had been done in January and not covered any miles since then since it had been on their forecourt. I drove the car home, but noticed the brakes were no better, so I had become doubtful about the promises they had made and I thoroughly checked the car myself when I got home. The oil was black, and clearly had not been changed, as I had only driven the car 25 miles since it had supposedly been done. The air filter was filthy and not been touched for some time. The crankcase filter was choked with thick black tar, and had not been changed as agreed. The front brake caliper pins were seized, hence the brakes being poor. The tyres were overinflated at 39psi instead of 30psi. The spare only had 7psi (seven psi) in it! The brake fluid was overfilled to such an extent it was seeping out, and the rubber in the lid was crushed flat. The power steering fluid was also full to the brim. The "new" battery they fitted must have been put on another car, as the battery in my car was old, and died after 3 days - so I'm not sure what they were playing at there. So much for the Service, 30 point check and road test. Now, I have had plenty of experience of garages in the past,enough to take with a pinch of salt any promises they make and to be honest don't trust most of them to carry out the work they are supposed to (this includes some main dealerships) so as is usual when I buy any car I ended up completing the work myself, as at least then I know its done properly. The car is now running fine, and stops safely. Incidentally, 4 weeks on, and I have not yet received either the V5 or the Service Book - I was looking forward to seeing what they were claiming to have done on the service! So a word of advice is that unless you know how to work on a car yourself, don't assume it will have been done for you before you buy from this dealer.