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27 reviews from our car dealer reviews community
Leave a review for Alan Kerr Ltd
Leave a review

27 reviews from our car dealer reviews community

Leave a review for Alan Kerr Ltd
Leave a review
"Very rude owner total disrespect. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Still being prepped and not ready after 2 months of waiting. Several issues including fridge not working. Vehicle returned for fixing and had to return again with same problems. Some resolved. Had to return 4 times in total more time with them than us over the summer. We used for a weekend when water started leaking in the roof, contacted to reject the vehicle at this point as nothing but problems. Owner very rude, sarcastic and disrespectful. Refused to accept the vehicle back so we are having to take it further. Very poor customer care and service. Not interested once they have taken payment.

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+2 Found this review helpful
"Joke of a company "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quick to sell your vehicle but aftercare is shocking and no one ever calls back! AVOID AT ALL COSTS

"Very poor service"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a motorhome service was poor no customer service very slow salesman went sick no one to deal with

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+2 Found this review helpful
"Poor service from this lot"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

WARNING do NOT buy a vehicle from this shower. We bought a T5 from them come to find out it had no service carried out before delivery the new MOT they put on it was fake it should not have passed as we had an independent VW Specialist go over the van. The cambelt was not done as promised all in all a right shambles. Don’t bother to pay for the extra warranty as the after sales is a joke. They don’t reply to emails or answer the phone. YOU HAVE BEEN WARNED. Only wish I’d read the other reviews wouldn’t of went anywhere near them.

"Very poor dealer. Stay well away!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Looked seriously to purchase a mobile home from this dealer. Applied for finance and was cleared immediatly. Great! 60% deposit and the rest on finance which this dealer gets a good comission. Only on further inspection, the vans service history didnt stack up. Nor did the mot history.(check the gov web site) When this was all pointed out to this dealer; the price of purchase we agreed went up by £995.00 In all my years of buying cars motor cycles and motor homes from dealers up and down the country, I have never come across a more unprofessional company!! I think I had a very lucky escape with this dealer! Read their feedback. Mostly very poor. If this is the service they give before purchasing, I dread to think what their service is like after sales is like. Although, just read their reviews to see.! Apparently, extremely very poor after sales service in fact, no after sales service at all!!!! BE WARNED!!! BUY ELSEWHERE FROM A DECENT DEALER!

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+2 Found this review helpful
"Great customer service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have now purchased several motorhomes from Alan Kerr. They have a great pre-sales and after sales team offering you plenty of time to ask questions and address any concerns you may have. I would like to particularly mention how good Nick is. Definitely worth asking for him for any help or advice needed!

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"Very poor "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very poor from sales to after service, purchased a motorhome from them and agreed some parts to be repaired/ sorted before we collected , we phoned and checked the week of collecting to confirm it would be ready and told it was , to our surprise when we arrived the vehicle hadn’t even been touched parts still missing cambelt not done ! We picked it up 2wks later and the van broke down the next day ! On speaking to Alan Kerr we got told to buy a battery having told them it wasn’t the battery as it had already been checked . So far they haven’t returned a call after promising to keep me informed even though I’ve told them which part they need to order ! The part is available for next day delivery from several internet sites but Alan kerr seem to want to do nothing about it I wouldn’t buy from them again

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+3 Found this review helpful
"AVOID!!!! Shocking customer service "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really nice and friendly before you buy, after you purchase total arseholes and liars they don't what to know. Disgraceful after care when you get issues, nobody answers emails nobody calls you back. Motorhome was not fit for purpose. Strongly would not recommend buying a wheel barrow off this dodgy company. SHOCKING!!!!

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"Would definitely buy again."
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a 2023 Rollerteam Pegaso 590 and yes we did have a couple of teething problems. We live approx 350miles away from Paignton so when we had a problem with our Truma panel we tried unsuccessfully to get someone local to help us. We rang Alan Kerr and am delighted to say they spend two days getting the problem sorted. We can truthfully say that all the staff were polite and helpful and would like to thank Simon and his team for all their help.

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+1 Found this review helpful
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"Appalling customer service"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would not under any circumstances recommend buying anything from this company. We bought a brand new Motorhome from them and had several issues some major with the vehicle. As we live over 300 hundred miles away it isn’t easy getting things sorted and still over a year on we are still trying to resolve some. They don’t return calls , they don’t answer emails they are the worst company I have ever had the misfortune to deal. My advice is don’t go to them, otherwise you will be sadly let down stressed and annoyed

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+8 Found this review helpful

Chris Watts in response to Appalling customer service

What did you buy, what did you buy and was it new?

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Dealership Information

Alan Kerr Ltd is an Franchise dealership that is based in Paignton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
27 reviews2.6 out of 5 stars — Rated Average
Excellent
9
Very Good
0
Average
2
Poor
6
Terrible
10

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  • Contact Information

    Address

    Alan Kerr Ltd
    Patrick House Blythe Way
    Yalberton Industrial Estate
    Paignton
    Torbay
    TQ4 7QP

    Get in touch

    01803 522098
    http://www.alankerrltd.co.uk

    Opening times

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    Dealership Statistics

    37%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Alan Kerr Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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