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Still being prepped and not ready after 2 months of waiting. Several issues including fridge not working. Vehicle returned for fixing and had to return again with same problems. Some resolved. Had to return 4 times in total more time with them than us over the summer. We used for a weekend when water started leaking in the roof, contacted to reject the vehicle at this point as nothing but problems. Owner very rude, sarcastic and disrespectful. Refused to accept the vehicle back so we are having to take it further. Very poor customer care and service. Not interested once they have taken payment.
Reviewer has confirmed their email address
Quick to sell your vehicle but aftercare is shocking and no one ever calls back! AVOID AT ALL COSTS
We bought a motorhome service was poor no customer service very slow salesman went sick no one to deal with
Reviewer has confirmed their email address
WARNING do NOT buy a vehicle from this shower. We bought a T5 from them come to find out it had no service carried out before delivery the new MOT they put on it was fake it should not have passed as we had an independent VW Specialist go over the van. The cambelt was not done as promised all in all a right shambles. Don’t bother to pay for the extra warranty as the after sales is a joke. They don’t reply to emails or answer the phone. YOU HAVE BEEN WARNED. Only wish I’d read the other reviews wouldn’t of went anywhere near them.
Looked seriously to purchase a mobile home from this dealer. Applied for finance and was cleared immediatly. Great! 60% deposit and the rest on finance which this dealer gets a good comission. Only on further inspection, the vans service history didnt stack up. Nor did the mot history.(check the gov web site) When this was all pointed out to this dealer; the price of purchase we agreed went up by £995.00 In all my years of buying cars motor cycles and motor homes from dealers up and down the country, I have never come across a more unprofessional company!! I think I had a very lucky escape with this dealer! Read their feedback. Mostly very poor. If this is the service they give before purchasing, I dread to think what their service is like after sales is like. Although, just read their reviews to see.! Apparently, extremely very poor after sales service in fact, no after sales service at all!!!! BE WARNED!!! BUY ELSEWHERE FROM A DECENT DEALER!
Reviewer has confirmed their email address
We have now purchased several motorhomes from Alan Kerr. They have a great pre-sales and after sales team offering you plenty of time to ask questions and address any concerns you may have. I would like to particularly mention how good Nick is. Definitely worth asking for him for any help or advice needed!
Very poor from sales to after service, purchased a motorhome from them and agreed some parts to be repaired/ sorted before we collected , we phoned and checked the week of collecting to confirm it would be ready and told it was , to our surprise when we arrived the vehicle hadn’t even been touched parts still missing cambelt not done ! We picked it up 2wks later and the van broke down the next day ! On speaking to Alan Kerr we got told to buy a battery having told them it wasn’t the battery as it had already been checked . So far they haven’t returned a call after promising to keep me informed even though I’ve told them which part they need to order ! The part is available for next day delivery from several internet sites but Alan kerr seem to want to do nothing about it I wouldn’t buy from them again
Reviewer has confirmed their email address
Really nice and friendly before you buy, after you purchase total arseholes and liars they don't what to know. Disgraceful after care when you get issues, nobody answers emails nobody calls you back. Motorhome was not fit for purpose. Strongly would not recommend buying a wheel barrow off this dodgy company. SHOCKING!!!!
Just bought a 2023 Rollerteam Pegaso 590 and yes we did have a couple of teething problems. We live approx 350miles away from Paignton so when we had a problem with our Truma panel we tried unsuccessfully to get someone local to help us. We rang Alan Kerr and am delighted to say they spend two days getting the problem sorted. We can truthfully say that all the staff were polite and helpful and would like to thank Simon and his team for all their help.
Reviewer has confirmed their email address
I would not under any circumstances recommend buying anything from this company. We bought a brand new Motorhome from them and had several issues some major with the vehicle. As we live over 300 hundred miles away it isn’t easy getting things sorted and still over a year on we are still trying to resolve some. They don’t return calls , they don’t answer emails they are the worst company I have ever had the misfortune to deal. My advice is don’t go to them, otherwise you will be sadly let down stressed and annoyed
Reviewer has confirmed their email address
Chris Watts in response to Appalling customer service
What did you buy, what did you buy and was it new?
Alan Kerr Ltd is an Franchise dealership that is based in Paignton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Alan Kerr Ltd
Patrick House Blythe Way
Yalberton Industrial Estate
Paignton
Torbay
TQ4 7QP
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