32 reviews from our car dealer reviews community
Leave a review for Alan Kerr Ltd
Leave a review

32 reviews from our car dealer reviews community

Leave a review for Alan Kerr Ltd
Leave a review
"Awful company."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Single worst service i have ever recieved, incompetence at it's finest. After purchasing a converted VW Transporter from Alan Kerr Ltd. 6 months ago, I have been back with multiple issues no less than 9 times in just 6 months. With … More claire keeley Local Guide·12 reviews·3 photos 2 months ago We have just purchased a Bessacaar 599 from Alan Kerr motorhomes, our experience has been brilliant. Ryan, Jason and Mr Kerr have all been incredibly helpful and our trade in and purchase were dealt with in a very professional but friendly … More Photo 1 in review by claire keeley Photo 2 in review by claire keeley Photo 3 in review by claire keeley ❤️1 Alan Kerr Motorhomes (Owner) a week ago Hi Claire, thank you for the 5* review and the added pictures, we love to see it! We will make sure to pass on your kind words to Ryan, Jason and Mr Kerr himself. Happy Motorhoming! Melody Nicholls 1 review·1 photo 5 months ago We have just purchased our third Motorhome from Alan Kerr. I have to say the whole experience from sales to after sales snags has been amazing. They have been absolute professionals. Jason was our sales man. He was informative and … More Photo 1 in review by Melody Nicholls ❤️1 Alan Kerr Motorhomes (Owner) a week ago Hi Melody, thank you so much for the 5* review! We're so glad you had such a great experience throughout all of our departments! We hope you enjoy your new Malibu and we hope to see you again in the future. angie kibblewhite 2 reviews·2 photos 5 months ago Great service by Jason and the team at Alan Kerr with the purchase of our motorhome. Lovely to deal with a guy that was keen to do business , helpful with everything to do with the motorhome showing us the features and ensured we were … More Photo 1 in review by angie kibblewhite Photo 2 in review by angie kibblewhite Alan Kerr Motorhomes (Owner) a week ago Hi Angie, thank you for your 5* review! And for sending us in some pictures, we love to see you enjoying your Motorhomes. We would agree, Jason is a great asset to the team. We hope to see you again in the future. Reviews Alan Kerr Motorhomes Google review summary 5 4 3 2 1 4.4 (178) Reviews All company11 campervan10 videos7 questions7 +6 Sort by Most relevant Newest Highest Lowest Conor Byrne 4 reviews·1 photo Single worst service i have ever recieved, incompetence at it's finest. After purchasing a converted VW Transporter from Alan Kerr Ltd. 6 months ago, I have been back with multiple issues no less than 9 times in just 6 months. With … More claire keeley Local Guide·12 reviews·3 photos 2 months ago We have just purchased a Bessacaar 599 from Alan Kerr motorhomes, our experience has been brilliant. Ryan, Jason and Mr Kerr have all been incredibly helpful and our trade in and purchase were dealt with in a very professional but friendly … More Photo 1 in review by claire keeley Photo 2 in review by claire keeley Photo 3 in review by claire keeley ❤️1 Alan Kerr Motorhomes (Owner) a week ago Hi Claire, thank you for the 5* review and the added pictures, we love to see it! We will make sure to pass on your kind words to Ryan, Jason and Mr Kerr himself. Happy Motorhoming! Melody Nicholls 1 review·1 photo 5 months ago We have just purchased our third Motorhome from Alan Kerr. I have to say the whole experience from sales to after sales snags has been amazing. They have been absolute professionals. Jason was our sales man. He was informative and … More Photo 1 in review by Melody Nicholls ❤️1 Alan Kerr Motorhomes (Owner) a week ago Hi Melody, thank you so much for the 5* review! We're so glad you had such a great experience throughout all of our departments! We hope you enjoy your new Malibu and we hope to see you again in the future. angie kibblewhite 2 reviews·2 photos 5 months ago Great service by Jason and the team at Alan Kerr with the purchase of our motorhome. Lovely to deal with a guy that was keen to do business , helpful with everything to do with the motorhome showing us the features and ensured we were … More Photo 1 in review by angie kibblewhite Photo 2 in review by angie kibblewhite Alan Kerr Motorhomes (Owner) a week ago Hi Angie, thank you for your 5* review! And for sending us in some pictures, we love to see you enjoying your Motorhomes. We would agree, Jason is a great asset to the team. We hope to see you again in the future. Conor Byrne 4 reviews·1 photo 17 hours ago New Single worst service i have ever recieved, incompetence at it's finest. After purchasing a converted VW Transporter from Alan Kerr Ltd. 6 months ago, I have been back with multiple issues no less than 9 times in just 6 months. With the first big issue occurring just two days after picking up the vehicle. Right from the start I went through 3 different salesmen just to get the purchase through due to complete incompetence and a severe lack of customer care. I recieved the van with a new MOT, a supposed service and a 12 month warranty, also a safety checklist that had all been ticked off as safe, only to discover shortly after that it was all lies. The "leisure battery" that was in the van not only had no battery cover and the terminals had been taped up with duct tape, the battery of course failed completely and was replaced under warranty however the technician stated that battery should have never been in there in the first place and that it obviously hadn't been checked. The entire electrical system was also faulty and had to be stripped and re-wired which again makes it very clear that there were absolutely no checks carried out before the sale of the vehicle. During this entire fiasco I had to constantly chase things up with the dealership after constantly being promised a call back, it never once happened, nearly every single time I had to go to the dealership in person just to be able to speak to anyone. I'm still stuck with the vehicle (still riddled with issues) as they are now refusing my rejection of the van and are now forcing me to take it down a legal route. I would not recommend this criminal firm to my worst enemy.

"Excellent service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After finding problems with our trade in van the sales team, workshop staff talked us through what had happened to Our van. We thought it was the end of the deal. After some Frank and honest discussions We came to a deal and drove away in our new motorhome. Many thanks to them all. First class.

"MB&G leisure insurance "
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT TAKE OUT THE WARRENTY WITH MB&G Is will cost you a fortune to get the claim approved They are a joke If anyone wants any details please feel free to call me 07786543031 Pete Ryan

Peter Ryan in response to MB&G leisure insurance

Well after all the nonsense from the warranty company they finally agreed to pay !! Thanks to Gabriella from Alan Kerr motorhomes she’s been marvellous I would suggest she stays sorting problems out 😉 Good as gold FairPlay

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"Professional "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a new motorhome in 2022 had some extras fitted and I have found since dealing with them they have been professional and service has been good as we are in North Devon. Will keep using them. Regards Mick C

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+0 Found this review helpful
"Jason"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just received our Globecar scout from Jason. Good at his job answering questions and good on information regarding the vehicle. Alls well Thanks Jason

"Very rude owner total disrespect. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Still being prepped and not ready after 2 months of waiting. Several issues including fridge not working. Vehicle returned for fixing and had to return again with same problems. Some resolved. Had to return 4 times in total more time with them than us over the summer. We used for a weekend when water started leaking in the roof, contacted to reject the vehicle at this point as nothing but problems. Owner very rude, sarcastic and disrespectful. Refused to accept the vehicle back so we are having to take it further. Very poor customer care and service. Not interested once they have taken payment.

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+6 Found this review helpful

Claire in response to Very rude owner total disrespect.

We are having the very same problems with them. Now in talks with solicitors. They avoid phone calls and think it is exceptable

"Joke of a company "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quick to sell your vehicle but aftercare is shocking and no one ever calls back! AVOID AT ALL COSTS

"Very poor service"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a motorhome service was poor no customer service very slow salesman went sick no one to deal with

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+5 Found this review helpful
"Poor service from this lot"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

WARNING do NOT buy a vehicle from this shower. We bought a T5 from them come to find out it had no service carried out before delivery the new MOT they put on it was fake it should not have passed as we had an independent VW Specialist go over the van. The cambelt was not done as promised all in all a right shambles. Don’t bother to pay for the extra warranty as the after sales is a joke. They don’t reply to emails or answer the phone. YOU HAVE BEEN WARNED. Only wish I’d read the other reviews wouldn’t of went anywhere near them.

"Very poor dealer. Stay well away!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Looked seriously to purchase a mobile home from this dealer. Applied for finance and was cleared immediatly. Great! 60% deposit and the rest on finance which this dealer gets a good comission. Only on further inspection, the vans service history didnt stack up. Nor did the mot history.(check the gov web site) When this was all pointed out to this dealer; the price of purchase we agreed went up by £995.00 In all my years of buying cars motor cycles and motor homes from dealers up and down the country, I have never come across a more unprofessional company!! I think I had a very lucky escape with this dealer! Read their feedback. Mostly very poor. If this is the service they give before purchasing, I dread to think what their service is like after sales is like. Although, just read their reviews to see.! Apparently, extremely very poor after sales service in fact, no after sales service at all!!!! BE WARNED!!! BUY ELSEWHERE FROM A DECENT DEALER!

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+5 Found this review helpful
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Dealership Information

Alan Kerr Ltd is an Franchise dealership that is based in Paignton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
32 reviews2.7 out of 5 stars — Rated Average
Excellent
11
Very Good
1
Average
3
Poor
6
Terrible
11

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  • Contact Information

    Address

    Alan Kerr Ltd
    Patrick House Blythe Way
    Yalberton Industrial Estate
    Paignton
    Torbay
    TQ4 7QP

    Get in touch

    01803 522098
    http://www.alankerrltd.co.uk

    Opening times

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    Dealership Statistics

    40%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Alan Kerr Ltd

    Company Formed: XXXXXXXXXX
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