After finding problems with our trade in van the sales team, workshop staff talked us through what had happened to Our van. We thought it was the end of the deal. After some Frank and honest discussions We came to a deal and drove away in our new motorhome. Many thanks to them all. First class.
DO NOT TAKE OUT THE WARRENTY WITH MB&G Is will cost you a fortune to get the claim approved They are a joke If anyone wants any details please feel free to call me 07786543031 Pete Ryan
Peter Ryan in response to MB&G leisure insurance
Well after all the nonsense from the warranty company they finally agreed to pay !! Thanks to Gabriella from Alan Kerr motorhomes she’s been marvellous I would suggest she stays sorting problems out 😉 Good as gold FairPlay
I bought a new motorhome in 2022 had some extras fitted and I have found since dealing with them they have been professional and service has been good as we are in North Devon. Will keep using them. Regards Mick C
Reviewer has confirmed their email address
Just received our Globecar scout from Jason. Good at his job answering questions and good on information regarding the vehicle. Alls well Thanks Jason
Still being prepped and not ready after 2 months of waiting. Several issues including fridge not working. Vehicle returned for fixing and had to return again with same problems. Some resolved. Had to return 4 times in total more time with them than us over the summer. We used for a weekend when water started leaking in the roof, contacted to reject the vehicle at this point as nothing but problems. Owner very rude, sarcastic and disrespectful. Refused to accept the vehicle back so we are having to take it further. Very poor customer care and service. Not interested once they have taken payment.
Reviewer has confirmed their email address
Claire in response to Very rude owner total disrespect.
We are having the very same problems with them. Now in talks with solicitors. They avoid phone calls and think it is exceptable
Quick to sell your vehicle but aftercare is shocking and no one ever calls back! AVOID AT ALL COSTS
We bought a motorhome service was poor no customer service very slow salesman went sick no one to deal with
Reviewer has confirmed their email address
WARNING do NOT buy a vehicle from this shower. We bought a T5 from them come to find out it had no service carried out before delivery the new MOT they put on it was fake it should not have passed as we had an independent VW Specialist go over the van. The cambelt was not done as promised all in all a right shambles. Don’t bother to pay for the extra warranty as the after sales is a joke. They don’t reply to emails or answer the phone. YOU HAVE BEEN WARNED. Only wish I’d read the other reviews wouldn’t of went anywhere near them.
Looked seriously to purchase a mobile home from this dealer. Applied for finance and was cleared immediatly. Great! 60% deposit and the rest on finance which this dealer gets a good comission. Only on further inspection, the vans service history didnt stack up. Nor did the mot history.(check the gov web site) When this was all pointed out to this dealer; the price of purchase we agreed went up by £995.00 In all my years of buying cars motor cycles and motor homes from dealers up and down the country, I have never come across a more unprofessional company!! I think I had a very lucky escape with this dealer! Read their feedback. Mostly very poor. If this is the service they give before purchasing, I dread to think what their service is like after sales is like. Although, just read their reviews to see.! Apparently, extremely very poor after sales service in fact, no after sales service at all!!!! BE WARNED!!! BUY ELSEWHERE FROM A DECENT DEALER!
Reviewer has confirmed their email address
We have now purchased several motorhomes from Alan Kerr. They have a great pre-sales and after sales team offering you plenty of time to ask questions and address any concerns you may have. I would like to particularly mention how good Nick is. Definitely worth asking for him for any help or advice needed!
Alan Kerr Ltd is an Franchise dealership that is based in Paignton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Alan Kerr Ltd
Patrick House Blythe Way
Yalberton Industrial Estate
Paignton
Torbay
TQ4 7QP
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