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Promised everything in till gave deposit then sale terms changed when went to collect car I asked if he had put fuel in he said yes paid balance went outside to take car away then he said it will need fuel he said that he forgot typical got your money and don't give a dam
Would give Allen Ford Northampton minus 5 stars if I could, the sales tactics they've used to over sell a car to my retired father are discusting, long story short he was bamboozled into taking out a PCP package ( which he has never had before and didn't want) on a pre built massively overpriced Ford focus, more interested in the 12,000 miles per year PCP than the customers wants on a car, I'd like sat nav my dad said, no James said you don't need that just plug your phone in. My dad's in his late 60s and will never plug his phone in or do 12,000 miles in 3 years let alone 1. Anyway he was rushed into a purchase on a Friday afternoon and rang up to cancel on a Sunday morning. No sorry its too late they said, we rang Ford finance to cancel finance within the 14 days and was told Allen ford wouldn't let him cancel the finance. Not their decision to make. The stress this is causing my father is terrible. One salesman laughed at the situation when my wife rang up on his behalf because he doesn't want to deal with them anymore. With the soliciter and ombudsman at the moment, just hope this gets resolved soon.
All great, showing you cars friendly etc...…….Then the moment you put the deposit down...……….. Allen Ford in Northampton are done !! They never call back!!! They lost our spare key so we then have to arrange new keys to be coded to the car. ( This has taken almost 6 weeks ) .…………. we call and call and never get calls back. When I finally have someone from services call me back about new keys being coded for the car, he said we need to leave the car with them, they can collect it which makes it easier and agreed to leave us with a courtesy car ( NO courtesy car left with my husband ) I call to complain, the man is rude to me on the phone and wasn't willing to give me details of who is in charge and who I need to complain to...…….. I finally got a name !! The lack of communication is unfortunately throughout the whole team, sales, services etc my advise, Take your money somewhere else.
Really nice environment at Allen Ford. And a pleasure to buy from, Management team and sales team great as always.
Been dealing with this place for years but latest experience amongst the worst ever. Rude, arrogant, getting us to put money down on a car that never existed, increasing quotes by 45% overnight. Shocking from Allen Ford Northampton.
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Deals in: Cars, Vans
Allen Ford Northampton
Riverside Business Park Fairground Way
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