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Customer service at Allen Ford Rugby is terrible . Worst I have encountered. Manager didn’t even call to see what happened .... Absolutely disgusted. Thank god I took my money and ran as that was an indicator of the after care !!!!!!!!!!!!!
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I thought I was ordering a new car - turned out it was a pre-registered car. I asked for front & rear parking sensors - only rear ones fitted. They retro fitted front sensors, which are a complete waste of time. Ordered full carpet set - only front ones fitted. I said I wanted a full tank of petrol - they tried to get away without doing this. When I asked for a towbar - they said we don't fit these & that I would need to get it done myself. Allen Ford Rugby said I would be contacted soon after my purchase regarding how satisfied I was with the service - I was never contacted because they did not want a poor report.
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